I have used the Ouai detox shampoo for years and found it perfect for removing grease from my fine hair. My recent purchase is different and I’m so disappointed. It has made my scalp itchy and sore an... See more
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Bought some after I received a sample with another order, loved the fragrance, so ordered the shampoo & conditioner. However, their customer service stinks - they don't respond to emails & if you wa... See more
I have seen many good things about this Company on the Internet but I am disappointed with the leave-in conditioner for fine hair. It is described as a 'mist' but it comes in a stream which leaves al... See more
Overrated for the price - I bought the extra large detox shampoo and fine hair conditioner. They smell lovely and there isn't anything wrong with them. However, I wouldn't recommend the extra large bo... See more
Company details
Information provided by various external sources
(Free samples with every order) Ouai Haircare by celebrity hairstylist Jen Atkin. Wake up with that woke-up-like-this, model off-duty hair.
Contact info
90210, Beverly Hills, United States
- theouai.com
2.6
Poor
25 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I am not lieing,it is very good…
I am not lieing,it is very good conditioner but the fragrance exacerbates my asthma quite badly,so I have had to throw it away! I think it is the muskiness.
January 8, 2023
Unprompted review
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Have had nothing but success with all…
Have had nothing but success with all of their products. I love that they make a shampoo for medium hair. Might seem silly but shampoo for either fine or thick hair either done clean well enough or weigh my hair down. This makes my super long hair feel sooo good! Their leave-in conditioner is the best one I’ve found.
July 28, 2021
Unprompted review
Ok but overrated
I personally find Ouai products to be overrated. Maybe it's the influencer and celeb hype around the brand but I'm surprised they have such great reviews when I find other brands are so much better. Their hair and body oil, for example, smells gorgeous but it leaves my hair really greasy compared to a high street brand at half the price. Their hairspray didn't hold anything in place, the shampoo & conditioner didn't leave my hair very strong and the dry foam did nothing but make my hair smell really good. For actual results I would always recommend a brand like moroccanoil or even John Frieda over Ouai but if they tweaked their products to make them more effective then they might win me back - their products really do smell amazing...
January 27, 2021
Unprompted review
Bought products for my sons Christmas…
Bought products for my sons Christmas present. Unfortunately I missed the deliveries and product was returned to Ouai. Emailed customer service and product was sent back to me. Would like to thank Mia for fantastic customer service 👍
December 11, 2020
Unprompted review
Excellent store
Excellent store! Price is reasonable. Just ordered now and will leave feedback after item arrived. Will re-order soon.
August 28, 2019
Unprompted review
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