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The Paint Shed Reviews 

26,700
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 3,327 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the efficient transactions, prompt delivery, and competitive pricing, often noting that orders arrive quickly and are well-packaged. Many people highlight the high quality of the products, including excellent coverage and accurate color matching, making it easy to find what they need. The service is frequently described as fantastic, with reviewers appreciating the helpful staff and the overall smooth shopping experience. However, some customers also noted issues with delivery, where packages were dropped off at the wrong address, despite correct labeling. A few other people also felt that the color of the paint received was not what they expected or matched the description. Additionally, some reviewers experienced damaged paint tins upon arrival, with concerns about the packaging's ability to prevent leaks.

What people talk about most

Delivery service

Consumers find delivery service to be positive, with many reviewers praising the prompt and speedy delivery,... See more

Product

Reviewers mention positive feedback about product, often highlighting the excellent quality and value, with... See more

Service

Users describe positive interactions with service, frequently highlighting its excellence, efficiency, and... See more

Price

People report positive experiences with price, consistently finding competitive and reasonable pricing for... See more

Order

Reviewers highlight positive aspects of order, often praising the ease of the ordering process, fair prices,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent efficient transaction with prompt tracked delivery. Purchased 5L Johnstone’s Ultra Flat mixed emulsion and 1L mixed oil based Eggshell at a very competitive price which included p+p. Very we... See more

Company replied

Rated 5 out of 5 stars

Simple process, ordered, good price. Dispatched and delivered quickly. Unfortunately through no fault of The Paint Shed, was delivered to wrong address. Address on label correct, but DPD local driv... See more

Company replied

Rated 5 out of 5 stars

Great paint, great colour match i bought 1 litre to do a garage door in lets just say a sorry state. The paints thick covers well...being honest I added some white spirits to thin it out so it spread... See more

Company replied

Rated 5 out of 5 stars

The most helpful paint supplier ever! I had rather an odd request.I was trying to identify some paint colour s from a paint chart issued many years ago and the beautiful people identified them and mix... See more

Company replied



Company details

  1. Paint Store
  2. Decoration and Interior Design Store

About The Paint Shed

Written by the company

We’re the UK’s most recommended independent paint retailer, offering a better way to get your hands on better quality paint, in-store or delivered to your door.

We’ll do the legwork to help you get the right paint, in the right colour, at the right price - just speak to our friendly team.

We go all out to give you low prices on all our paints, all the time. And we always compare costs with our competitors, to make extra sure we’re offering you the best deals. We stock brands such as Dulux Trade, Crown Trade, Johnstone’s Trade, Zinsser Allcoat, Farrow & Ball and Little Greene.

We’re unmatched for colour choice, too. We’ve got smart, colour-matching technology and high-spec tinting machines. So we can provide all your favourite brands of paint, mixed to any colour that you want.

The smarter choice for paint.

This is what we do:

Written by the company

Top brands at unbeatable prices
Free delivery available on orders over £50*
Priority shipping options also available
Expert team, ready to advise

Speedy Delivery

Free delivery on UK mainland orders over £50*

Priority shipping options are also available

Contact info

Deals

Check out our latest offers here!

4.8

Excellent

TrustScore 5 out of 5

27K reviews

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4.8

All reviews

(26,700)

3,144 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great Customer experience

Great price, very quick delivery, safely delivered.

June 26, 2026
The Paint Shed logo

Reply from The Paint Shed

Hello Steve,

We're so glad you were happy with the great price, very quick delivery, and safe delivery of your order. Thank you for your positive feedback!

Kind Regards,
The Paint Shed

Rated 5 out of 5 stars
The Paint Shed logo

Reply from The Paint Shed

Hello John,

We're delighted to hear that you experienced both quick service and good value. Thank you for sharing your positive feedback with us!

Kind Regards,
The Paint Shed

Rated 1 out of 5 stars

Disappointing Customer Service

I was very disappointed with my experience.

The paint tin arrived damaged, despite this being entirely outside of my control. Although the company accepted that the product could still be used and offered a 10% refund, they refused to consider a more reasonable level of compensation given the condition in which it arrived.

The alternative was to return the item, but this still required me to package it up ready for collection, which isn’t straightforward for me due to my circumstances. I explained this, but there was no flexibility in their approach.

In the end, I accepted the 10% refund because it wasn’t worth the hassle of returning the product, not because I felt it was a fair outcome.

It’s disappointing when a company focuses on sticking rigidly to policy rather than looking after a customer who received a damaged item through no fault of their own.

Unfortunately, based on this experience, I won’t be purchasing from The Paint Shed again.

Edit after Paint shed reply: The paint was not damaged in transport. The packaging was unaffected neither inside or outside. This tells me if left your store/warehouse like that (this is why you totally COVERED it in tape. Also, you offered 10% i asked for 20% and you were unwilling to meet me halfway. I explained the PERSONAL REASONS why sending back is not viable to me, but since you decided to try use it against me please include EVERYTHING. I hope people can see how you reply to customers after you send them defective products. The packaging was fine. They sent it that way. Im not saying they buy cheap defective items and passing them off as new btw

July 3, 2026
Unprompted review
The Paint Shed logo

Reply from The Paint Shed

Hello Cecil,

We are sorry that the paint tin arrived with a dent following transit.

While we take great care to package all orders securely, and our courier partners handle thousands of deliveries successfully, occasional impacts can unfortunately occur during transportation despite the precautions taken.

Having reviewed the photographs provided, the damage appears to be cosmetic only and unlikely to affect the paint itself. Paint tins are specifically designed to protect their contents from the knocks and bumps that can sometimes occur in transit, and based on the images supplied, the product remains fully usable and fit for purpose.

We appreciate that the condition of the packaging is important to some customers. However, we do not feel that the level of compensation you requested is proportionate to the minor cosmetic damage shown, particularly as the paint itself has not been affected. For this reason, we have been unable to agree to the discount requested. That said, we have offered the option of returning the item for a full refund should you be dissatisfied with its condition.

A member of our team will be in touch to reconfirm the options available, and we hope to hear back from you.

Kind Regards,
The Paint Shed

Rated 5 out of 5 stars

AAA fantastic delivery time

AAA fantastic delivery time

May 22, 2026
The Paint Shed logo

Reply from The Paint Shed

Hello,

We are so pleased to hear you had a fantastic delivery experience! Thank you for taking the time to share your positive feedback with us.

Kind Regards,
The Paint Shed

Rated 5 out of 5 stars

I always use This company for my paint

I always use This company for my paint, very competitive prices and quick delivery.
Highly recommend.

June 25, 2026
The Paint Shed logo

Reply from The Paint Shed

Hello,

We're so glad you always choose us for your paint needs! It's wonderful to hear you appreciate our competitive prices and quick delivery. Thank you for your high recommendation.

Kind Regards,
The Paint Shed

Rated 5 out of 5 stars

Great experience

Great experience! Deliverys quickly and amazing products.

May 21, 2026
The Paint Shed logo

Reply from The Paint Shed

Hello,

We're delighted to hear you had a great experience with us! We're so pleased that you found our delivery quick and our products amazing.

Kind Regards,
The Paint Shed

Rated 5 out of 5 stars

Amazing customer service

Zinsser Allcoat Exterior Water Based Satin paint comes in an Incredible range of colours. It covers amazingly. I ordered it one afternoon and it was delivered within 24 hours, how do you do that. Quite amazing customer service, excellent website

June 25, 2026
The Paint Shed logo

Reply from The Paint Shed

Hello Kevin,

We're delighted to hear you found an incredible range of colours and that the Zinsser AllCoat Exterior Water Based Satin paint covers amazingly. It's wonderful that your order was delivered so quickly, and we appreciate your kind words about our customer service and website!

Kind Regards,
The Paint Shed

Rated 5 out of 5 stars

Great paint

Great paint, great colour match i bought 1 litre to do a garage door in lets just say a sorry state. The paints thick covers well...being honest I added some white spirits to thin it out so it spread easier...was warm weather which definitely affects the application...bit kind of glad as with the drop of thinners managed to get 2 and a bit coats on...10/10 for me

June 25, 2026
The Paint Shed logo

Reply from The Paint Shed

Hello David,

We're delighted to hear that our paint provided excellent coverage and a great colour match for your garage door project. It's fantastic that you were able to achieve such a good result, even with the warm weather. Thank you for sharing your positive experience!

Kind Regards,
The Paint Shed

Rated 5 out of 5 stars

My paint orders.

Such a speedy delivery time on all my orders.

May 21, 2026
The Paint Shed logo

Reply from The Paint Shed

Hello Pauline,

We're so glad to hear that our delivery times have met your expectations. We appreciate your positive feedback!

Kind Regards,
The Paint Shed

Rated 5 out of 5 stars

Good price

Good price, delivered on time

May 21, 2026
The Paint Shed logo

Reply from The Paint Shed

Hello Dave,

We appreciate your positive feedback and are so glad you are pleased with our excellent prices and prompt delivery!

Kind Regards,
The Paint Shed

Rated 5 out of 5 stars

Easy Odering and communication itemwas …

Easy Odering and communication itemwas sealed and wrapped extremely well

June 25, 2026
The Paint Shed logo

Reply from The Paint Shed

Hello Janet,

We appreciate your positive feedback! We're so glad you found the ordering process easy and that your item was sealed and wrapped extremely well. Thank you!

Kind Regards,
The Paint Shed

Rated 5 out of 5 stars

Great price and sterling service

Paint was a great price,most professionally packaged and arrived next day. I will use you again for future products a smooth purchase with out the hassle of travelling and parking.
Great service.

June 25, 2026
The Paint Shed logo

Reply from The Paint Shed

Hello Chris,

We're delighted to hear you found the paint to be a great price, professionally packaged, and that it arrived the next day. It's wonderful that your purchase was smooth and convenient, and we appreciate your kind words about our service!

Kind Regards,
The Paint Shed

Rated 5 out of 5 stars

Excellent service

Excellent service, excellent product. Fast delivery.

Highly recommend

February 23, 2026
The Paint Shed logo

Reply from The Paint Shed

Hello Adam,

We are so pleased to hear you had such a positive experience with our product and service. Thank you for your wonderful recommendation!

Kind Regards,
The Paint Shed

Rated 5 out of 5 stars

Perfect Colour Match

Prompt, well packaged delivery and a perfect colour match

May 21, 2026
The Paint Shed logo

Reply from The Paint Shed

Hello,

We appreciate your positive feedback! We're so glad your delivery was prompt, well-packaged, and that the colour was a perfect match.

Kind Regards,
The Paint Shed

Rated 5 out of 5 stars
The Paint Shed logo

Reply from The Paint Shed

Hello Michael,

We appreciate your positive feedback and are so glad you were pleased with our very good product and next-day delivery!

Kind Regards,
The Paint Shed

Rated 5 out of 5 stars

Exceeded expectations on speed of…

Exceeded expectations on speed of delivery and immediately called me up with questions on order. Also very well packaged, as I'd imagine paints can easily get damaged

June 25, 2026
The Paint Shed logo

Reply from The Paint Shed

Hello Jonathan,

We're happy to hear your expectations were exceeded regarding delivery speed and that we contacted you promptly with questions. It's great to know your order was well-packaged!

Kind Regards,
The Paint Shed

Rated 3 out of 5 stars

Paint had leaked...UPDATED

Paint had leaked out into all the plastic wrapping. It was quite bad and took me a while to clean up. I would suggest 3 or 4 clips on the lid would be appropriate as this was a mixed paint and clearly just putting the lid back on is not sufficient.
Update: since writing this review and The Paint Shed reaching out to me via email, I have to say thank you to them for their very good customer service. They offered me a small refund which I said wasn't necessary, but they gave it to me anyway. And the speed in which they responded was admirable. My review is now 4 stars! Having excellent, responsive customer service is vital for businesses and the Paint Shed proved themselves to be first class.

June 24, 2026
The Paint Shed logo

Reply from The Paint Shed

Hello Sarah,

We are very sorry to hear about the leaked paint and the inconvenience it caused. We can't see any contact from yourself regarding this - i will reach out to yourself to speak with you more about this personally and again i can only apologise for any issues caused by this.

We unfortunately don't send with clips due to health risks that can come from these, however do appreciate your aid in resolution.

Kind Regards,
The Paint Shed

Rated 5 out of 5 stars

Ordered a tin a specialist paint and I…

Ordered a tin a specialist paint and I was very satisfied.
Price was better than anywhere else and the delivery was bang on time.
Definitely use again and happy to recommend.

June 5, 2026
The Paint Shed logo

Reply from The Paint Shed

Hello Martin,

We're delighted to hear you were very satisfied with your specialist paint order! It's great that the price was better than elsewhere and delivery was on time. We appreciate your recommendation and look forward to serving you again.

Kind Regards,
The Paint Shed

Rated 5 out of 5 stars

Best price I found online,very fast…

Best price I found online,very fast delivery & product was very well packaged excellent service 10/10 will definitely be buying here again

July 1, 2026
Unprompted review
The Paint Shed logo

Reply from The Paint Shed

Hello,

We are so glad to hear you found our prices excellent and our delivery fast! We appreciate your kind words about our well-packaged product and look forward to serving you again.

Kind Regards,
The Paint Shed

Rated 5 out of 5 stars

Good service

Good service, good quality delivery.

June 24, 2026
The Paint Shed logo

Reply from The Paint Shed

Hello Andrew,

We are so glad to hear that you experienced good service and quality delivery. We truly appreciate your positive feedback.

Kind Regards,
The Paint Shed

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