Absolutely useless tracking, as noted by many other unfortunate people posting that they had similar problems, and long wait for delivery. But I would like to praise highly the young lorry driver, Aid... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
On a positive note, the driver was friendly and helpful when he arrived. And my delivery was well wrapped and in good condition on the pallet. That's important - but also important is having a r... See more
Company replied
I have had three deliveries from this company so far. The first one, I had the ETA changing to the next hour, for most of the day. I finally rang the company sending me the pallet. They had some t... See more
Company replied
Consignment number 93259925 When I was sent the tracking details I viewed this companies reviews and thought this is going to be a bad day. Two extra staff members to help with this and... See more
Company replied
Company details
Written by the company
THE Pallet Network offers award-winning services for palletised freight distribution in the UK and Ireland. We offer efficient, cost-effective palletised freight delivery with unbeatable service levels. We have over 120 Partner companies, with 140+ depot locations around the UK. Each of our Partner companies collects and delivers freight within their allocated postcode areas. This means that pallets can be collected from all over the country, before being brought into our hub, and cross docked to their destination vehicle. It's fast, super-efficient and minimises the long-distance transportation each Partner has to handle. Want to know which Partner made your delivery? Just get in touch and we'll be happy to help.
Contact info
United Kingdom
- thepalletnetworkltd.co.uk
2.1
Poor
128 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 91% of negative reviews
Typically replies within 1 week
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Rude and terrible service
Rude and terrible service - contracted by company we ordered from, we'll let them know about the poor service and attitude this company exhibited as well! Any company researching delivery services, please DO NOT USE THIS COMPANY - so many other contractors out there, use them instead. Your delivery service should be an extension of your customer experience. The driver was just rude when I asked him to move the pallet by 3 feet because I couldn't lift it myself, he just shrugged and said he could've put it in the street! Decent, common courtesy does not exist with this company. I maybe would understand if they were in a rush, but they sat in front of the house for another five minutes! Phoned the number listed on truck, and the man who answered at headquarter's attitude was the same, their attitude and care for customers is NONEXISTENT.
April 14, 2021
Unprompted review
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Terrible my play bark arrived 7 days…
Terrible my play bark arrived 7 days late. Ordered from gravelmaster and courier couldn't have been worse took ages and held up my garden project
April 7, 2021
Unprompted review
Excellent service
TPN delivered a large order of compost yesterday. The order was from a different company whom use TPN to deliver their orders.
I must admit to being worried about the delivery after reading some of the reviews on here.
However, the service I received was absolutely first class.
The delivery chap even put all 15 bags of compost on my front lawn. Thus saving me much effort and energy.
Excellent service.
Thank you
March 12, 2021
Unprompted review
Shocking
Shocking, drivers not interested and they will always try to dump anywhere and drive off, plenty of other choices out there..
November 2, 2020
Unprompted review
The man that delivered my package
The man that delivered my package was so nice and had so much patience. 10/10 customer service
October 24, 2020
Unprompted review
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Very unprofessional
Very unprofessional, depots do not communicate with customers. Error upon error, customer service gives you incorrect information, constant chasing up. If you are that busy maybe do not take in more orders!
September 7, 2020
Unprompted review
very prompt and courteous
delivered 8 heavy battereis today on a pallet . Knew my location and phoned before . very prompt and courteous
June 10, 2020
Unprompted review
Outstanding service
Outstanding service, driver Jason got an 18ton lorry down a residential street with parked cars on both sides. Friendly customer service and talented driver. Highly recommend.
May 19, 2020
Unprompted review
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