Friendly knowledgeable person to talk to when i initially phoned. Received two letters ( both the same!) advising me on various things I could do with my pension. The amount in this pension is tiny... See more
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I had to contact you several times regarding my pension with you..each time the person I spoke to were very helpful and kind. They took me through each step of the way and made my experience easy and... See more
Outstanding customer care from Peoples Pension. My previous pension company could learn a great deal from People's Pension. They made transferring my my pension pots over to them, such an ea... See more
Very straight forward to use the site.As I wanted to withdraw funds it confirmed this was my request & not being scammed into it. Also the tax implications were explained so it was not such a shock to... See more
Company details
Written by the company
People’s Pension is a workplace pension scheme, for employers of any size and from any sector, designed to take the hassle out of auto-enrolment.
Contact info
Manor Royal,, RH10 9QP, Crawley, United Kingdom
- info@peoplespartnership.co.uk
- thepeoplespension.co.uk
4.3
Excellent
23K reviews
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Hassle free easy to understand and…
Hassle free easy to understand and follow website fone staff very helpful
August 21, 2026
Had a good knowledge of the topic I discussed. Also received good advise.
Good interaction. Great tone during conversation. Patient with my query. Got what needed.
August 14, 2026
Great communication
Great communication, excellent personnel, completely understood what was being needed to be executed and successfully completed
August 21, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Very Difficult Team !!!
I tried to move my pension to another service provider, I called to fix my account only to figure out that you guys to have me on the register despite having a customer number. How did that even happen ?
And then again, the agent I spoke with said he’s going to raise a complain to the IT team but I have not heard anything from you people since then!!!
That’s very ridiculous. I will be in touch with you guys!!!
August 14, 2026
Reply from People's Pension
Hello Olysola
We’re sorry to hear it’s taken longer than you would’ve liked to transfer your pension. We know how frustrating it is when you want to take control over your decisions, and we make it our goal to provide all our customers with a quick and prompt service. We’d never aim to obstruct your transferral process, and we always respect your decision to leave us.
Unfortunately, sometimes there are delays. This can be down to several factors, such as receiving the wrong paperwork, out of date account details, or waiting for a 3rd party involved in the process.
Unfortunately, it’s not possible for members to track the progress of their transfer request online. There’ll likely be a genuine reason for the delay, however. If you’d like to get in touch with us at tellusmore@peoplespartnership.co.uk, we’ll do our best to find out what’s caused it, and to move things along as quickly as possible. You should receive a reply from us within 3 working days.
Thanks for your patience.
Sophie
The rep explained everything clearly…
The rep explained everything clearly and guided me through the process.
August 21, 2026
Pension transfer failure
Pension transfer failure. It took them forever, over a few months to approve a pension transfer and even after multiple attempts to contact them still haven't completed the transfer. This is an absolute disgrace.
August 21, 2026
Reply from People's Pension
Hello Kim
We’re sorry to hear it’s taken longer than you would’ve liked to transfer your pension. We know how frustrating it is when you want to take control over your decisions, and we make it our goal to provide all our customers with a quick and prompt service. We’d never aim to obstruct your transfer process, and we always respect your decision to leave us.
Unfortunately, sometimes there are delays. This can be down to several factors, such as receiving the wrong paperwork, out of date account details, or waiting for a 3rd party involved in the process.
Unfortunately, it’s not possible for members to track the progress of their transfer request online. There’ll likely be a genuine reason for the delay, however. If you’d like to get in touch with us at tellusmore@peoplespartnership.co.uk, we’ll do our best to find out what’s caused it, and to move things along as quickly as possible. You should receive a reply from us within 3 working days.
Thanks for your patience.
Sophie
Very good customer service
August 21, 2026
Totally useless ,misleading information…
Totally useless ,misleading information they costantly tell lies and make excuses always leave contact late on a friday just do they know you cant contact them till the monday just totally corrupt liars fo not trust them !!!! BEWARE !!!! COWBOYS OF THE HIGHEST ORDER
August 21, 2026
Unprompted review
Reply from People's Pension
Hello Kevin
We’re very sorry to hear you’re unhappy with our response time regarding your query. Whilst we always work to make sure our members get the best service possible, it looks like we’ve fallen short of your expectations here.
We understand how frustrating it can feel being unable to get the service or information you need, especially if it’s around your pension savings or plans for your future.
If your query still hasn’t been resolved, please email us at tellusmore@peoplespartnership.co.uk. We’ll look into your issue as quickly as possible. We usually respond within 3 days.
Our sincere apologies again for not resolving your issue as promptly as we’d hoped.
Sophie
It was prompted and excellent service.
August 21, 2026
I sent some forms back for the for the…
I sent some forms back for the for the first stage to withdraw my pension I didn't receive the forms after 3 weeks I phoned to ask why was it taking so long to receive the forms didn't get any answer I applied in beginning of July just sent my forms back last week poor communication
August 21, 2026
Reply from People's Pension
Dear Miss Sandhu
We’re sorry to hear it’s taken longer than you would’ve liked to process your claim. We know how frustrating it is when you want to take what’s rightfully yours, and we make it our goal to provide all our customers with a quick and prompt service.
It sounds like we’ve missed the mark this time around, however, so we would like to offer a sincere apology.
Please provide us with your details at tellusmore@peoplespartnership.co.uk, and we’ll get in touch to resolve things for you as quickly as possible. You should receive a reply from us within 3 working days.
Thanks for your patience.
Sophie
Sent letters out two weeks to come very…
Sent letters out two weeks to come very very poor service when I sent letters to them for his class stamp they got the next day when they send that out I didn’t get them for weeks
August 21, 2026
Reply from People's Pension
Dear Gary
We’re sorry to hear how long it’s taken to receive your relevant paperwork.
We always aim for a quick turnaround with our correspondences, although sometimes it’s out of our hands, especially when it comes to postal deliveries.
There may be an explanation for this, including disruptions or delays experienced by the delivery company responsible. Whatever the reason, we’d like to apologise for this slowness.
If you log in to your online account with us, you'll be able to manage your pension online and keep track of your pension savings: thepeoplespension.co.uk/myaccount. This should enable you to move forward with your actions more quickly.
In the meantime, you can contact us at tellusmore@peoplespartnership.co.uk, and we’ll work to resolve things for you. 3 usually respond within 3 working days.
Thanks again for your patience.
Sophie
Easy to use and if you have any…
Easy to use and if you have any problems then the staff on the phone are great as well.
August 21, 2026
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