Friendly knowledgeable person to talk to when i initially phoned. Received two letters ( both the same!) advising me on various things I could do with my pension. The amount in this pension is tiny... See more
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Review summary
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I had to contact you several times regarding my pension with you..each time the person I spoke to were very helpful and kind. They took me through each step of the way and made my experience easy and... See more
Outstanding customer care from Peoples Pension. My previous pension company could learn a great deal from People's Pension. They made transferring my my pension pots over to them, such an ea... See more
Very straight forward to use the site.As I wanted to withdraw funds it confirmed this was my request & not being scammed into it. Also the tax implications were explained so it was not such a shock to... See more
Company details
Written by the company
People’s Pension is a workplace pension scheme, for employers of any size and from any sector, designed to take the hassle out of auto-enrolment.
Contact info
Manor Royal,, RH10 9QP, Crawley, United Kingdom
- info@peoplespartnership.co.uk
- thepeoplespension.co.uk
4.3
Excellent
23K reviews
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everything was explained in advance
everything was explained in advance, and, more importantly, people's pension did everything they said they would do.
August 14, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Just abysmal
What went wrong? Literally everything . Abysmal complaints service that don’t talk to you even when you call. They think they are great and have that corporate confidence that they are perfect. The reality is the opposite, utter incompetence
August 21, 2026
Reply from People's Pension
Good morning Simon
We’re very sorry to hear you’re unhappy with our response regarding your query. We always work to make sure our members get the best service possible, although it looks like we’ve fallen short of your expectations here.
We understand how frustrating it can feel when you don’t get the service or information you need, especially if it’s around your pension savings or plans for your future. Sometimes, the information required to resolve a member’s issues cannot be found at that moment, or something’s been missed when communicating between the team and a member.
Whatever the reason for our inadequate response this time around, we’ll do our best to move forwards and resolve your issue as quickly as possible. Please email us at tellusmore@peoplespartnership.co.uk and we should get back to you within 3 working days.
Our sincere apologies again for not resolving your issue the 1st time around.
Sophie
Staff were so helpful people for people they explained…
Staff were so helpful they explained what was happening really plesant thought full would advise people how good they are.
August 21, 2026
Great service and assistance given…
Great service and assistance given along with advice and all my questions answered and always available for further questions if required. 👍😊
August 21, 2026
Reply from People's Pension
Hello Andrew
Thank you for taking the time to leave your review, and please accept our apologies that you were having difficulties with our website.
Whilst we aim to make our online services clear and easy to use, we understand there may be occasions where there may be issues with navigation or displaying the information you're after. Please be assured that our IT team work diligently to keep our website operating, and we apologise for any inconvenience this might have brought about.
If you're still having the same problems, we'd like to invite you to contact us at tellusmore@peoplespartnership.co.uk where one of my colleagues will aim to look into this in the following 2-3 working days.
Thank you for bringing this to our attention.
Kind regards
Dan
People's Pension, provided by People's Partnership
took the time to listen to me and…
took the time to listen to me and explained everything i needed to know
August 20, 2026
Answered my query very efficiently
I contacted People's Pension to find out a couple of answers and they were brilliant and very friendly to talk with and answered my queries very efficiently.
August 20, 2026
pension transfer
pension transfer - this was concluded successfully after completing the competing requirements for both transferror and transferee pension schemes
August 19, 2026
I had a good experience withrting…
I had a good experience when sorting out a query on my pensions,would definitely recommend to friends.
August 20, 2026
Extremely happy with the service I…
Extremely happy with the service I received from them they explained everything to me and happy to answer any questions I had
Thank you for a super service
August 13, 2026
Quick and Efficient
I dealt with five other small pensions and PP was the 4th I dealt with. They responded quickly and paid the lump sum first.
August 20, 2026
A great service easy to deal with.
August 20, 2026
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