Michaela is beyond totally awesome as a saleperson and she truly cares about custmers and filling their specific needs. For a very long time I thought she owned the store because her drive and vast a... See more
Company replied
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Review summary
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Reviews shaping this summary
Kayla was the woman working tonight & she was truly so patient & helpful with my friend & i while we were picking out colognes/ perfumes. i enjoyed being helped & guided by someone who was knowledgeab... See more
Company replied
The perfume shopping experience with Kayla was beyond expectation. She was very welcoming from the get go and have superb customer service. Listened and adapted to when at we liked and disliked when... See more
Company replied
I stopped by The Perfume Shop at Trumbull Mall while passing through, and I’m so glad I did! The cashier, Kayla, was super friendly and helpful—she invited me to try a few scents and really knew her s... See more
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Company details
- #19 of 35 best companies in Cosmetics and Perfumes Supplier
- #46 of 116 best companies in Fashion Accessories Store
- #22 of 33 best companies in Flavours, Fragrances and Aroma Supplier
- #24 of 57 best companies in Perfume Store
Written by the company
We are the leading perfume and fragrance experts in USA. At The Perfume Shop , you can shop online or in-store from an unrivaled selection of over 5000 authentic perfumes, colognes, and fragrances across 200 designer brands for men and women. Our knowledgeable sales advisors and fragrance specialists are dedicated to guiding you toward the perfect scent - whether you visit our physical outlets or browse our luxury collection online. From everyday favorites to exclusive designer perfumes and niche fragrances, every product is 100% authentic and competitively priced. Enjoy exclusive offers, fast shipping, and free shipping options on selected orders. With both online and in-store shopping experiences, The Perfume Shop USA delivers trust, authenticity, and expertise - making us the go-to destination for luxury perfumes, colognes, and designer fragrances.
Contact info
5065 Main St Suite 189 Trumbull CT 06611, USA, 06611, Trumbull, United States
- +1 203 502 8118
- contact@theperfumeshopusa.com
- theperfumeshopusa.com
4.5
Excellent
222 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 80% of negative reviews
Typically replies within 1 week
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Kayla was phenomenal we bought more…
Kayla was phenomenal we bought more than we thought, great sale person and knowledgeable. Thanks Kayla!
August 23, 2025
Unprompted review
Reply from The Perfume Shop (USA)
Thank you so much for sharing your experience! We’re thrilled to hear that Kayla provided such knowledgeable and friendly service, and that she helped make your visit even better. It’s wonderful that she guided you to find more fragrances than expected—we’ll be sure to pass along your kind words to her. We appreciate your support and look forward to welcoming you back!
— The Perfume Shop USA Team
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Reply from The Perfume Shop (USA)
Thank you for your kind words! We’re so glad to hear you had an excellent experience with us. Your support means a lot, and we look forward to serving you again soon!
— The Perfume Shop USA Team
Reply from The Perfume Shop (USA)
Thank you for your feedback! We’re delighted to know you found our service very professional. We look forward to serving you again!
— The Perfume Shop USA Team
Reply from The Perfume Shop (USA)
Thank you for your kind feedback! We’re so glad you had a positive experience and found our team easygoing and polite. We look forward to serving you again!
Best store ever kayla is so sweet good…
Best store ever kayla is so sweet good customer service .
August 22, 2025
Unprompted review
Reply from The Perfume Shop (USA)
Thank you so much for your wonderful review! We’re delighted to hear that Kayla made your experience so special with her sweet personality and great customer service. We truly appreciate your support and look forward to seeing you again!
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The lady working was very nice
The lady working was very nice. Thank you so much
August 16, 2025
Unprompted review
Reply from The Perfume Shop (USA)
Thank you so much for your kind words! We’re delighted to hear that our team member was able to assist you and make your experience a positive one. We truly appreciate your support and look forward to serving you again.
Best regards,
The Perfume Shop USA Team
Produt was awesome..and delivery was…
Produt was awesome..and delivery was on time..5 stars for the product including the merchant !!!
July 9, 2025
Reply from The Perfume Shop (USA)
Thank you so much for your kind words and 5-star rating! 🌟
We’re thrilled to hear you loved the product and that your order arrived on time. Your support means the world to us, and we look forward to serving you again soon! 💐
— The Perfume Shop USA Team
Reply from The Perfume Shop (USA)
Thank you for your feedback. We sincerely apologize for the delay in delivery — it was due to USPS transit issues, which were unfortunately beyond our control.
Regarding pricing, we strive to offer authentic products sourced from authorized distributors, and pricing may vary due to shipping, customs, and supplier costs.
We truly appreciate your understanding and support. If there's anything we can do to improve your experience, please feel free to reach out.
— The Perfume Shop USA Team
Everything went super smooth
Everything went super smooth.
I am super happy with my perfumes.
July 15, 2025
Reply from The Perfume Shop (USA)
Thank you so much for your kind words! 😊 We're thrilled to hear that everything went smoothly and you're happy with your perfumes. Your satisfaction means the world to us, and we truly appreciate your support. Looking forward to serving you again soon!
— The Perfume Shop USA Team
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I deeply apologize
I deeply apologize. I wrote a bad review about this shop. It's The Perfume Shop with a black and red Logo. Do not trust that shop.
August 1, 2025
Unprompted review
Reply from The Perfume Shop (USA)
Thank you so much for your kind clarification — we truly appreciate you taking the time to correct the mix-up. We're glad to know your review was intended for a different shop.
If possible, we kindly request you to also update or remove the Google review as well, so it doesn’t affect our reputation. We truly value our customers and your support means a lot to us.
Please let us know if there’s anything we can do for you!
— The Perfume Shop USA Team
Reply from The Perfume Shop (USA)
Thank you so much for your kind words! We're thrilled to hear you’re enjoying the fragrance. Your support means a lot to us. 😊💙
AUTHENTIC, Can't beat the Deal!
AUTHENTIC, BARGAIN,FAST...RECEIVED EXACTLY WHAT I ORDERED. Can be a Hard to find, and i got the BIG BOTTLE,of my Fav Fragrance!
WHAT MORE DO YOU NEED TO KNOW🤩🫡😁 5 STARS!
I ordered Versace Noir. Received it in under 10 days, for about $50.00 LESS than local retailers, even after shipping 😉
June 3, 2025
Reply from The Perfume Shop (USA)
Thank you so much for the amazing review! We're thrilled to hear you received your favorite Versace Noir quickly, at a great price, and in the big bottle too! 😊
Your satisfaction means everything to us, and it’s feedback like this that keeps us going. We truly appreciate your support and 5-star rating.
We look forward to serving you again soon with more authentic fragrances at unbeatable prices!
Warm regards,
The Perfume Shop USA Team
I was disappointed in not receiving the…
I was disappointed in not receiving the perfume that I thought I was ordering but everyone was helpful in returns and applying the credit to my account. Thank you. Will use you again
May 4, 2025
Reply from The Perfume Shop (USA)
Dear Paula Frame,
Thank you for your honest feedback! We're truly sorry to hear that the item wasn’t exactly what you expected, but we’re glad our team could assist you promptly with the return and credit.
We appreciate your understanding and look forward to serving you again soon!
Warm regards,
The Perfume Shop USA
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Reply from The Perfume Shop (USA)
Dear Sonnia Harmon,
Thank you for your feedback, and we’re truly sorry your order didn’t arrive in time. We’d like to clarify that your order was received on Friday, May 2nd after 3 PM, and since Saturday and Sunday are non-business days, it was processed and shipped on Monday.
We apologize for any inconvenience caused by this delay and appreciate your understanding. We're always working to improve our processing and shipping timelines.
Best regards,
The Perfume Shop USA
Excellent service and a good product
Excellent service and a good product
May 18, 2025
Unprompted review
Reply from The Perfume Shop (USA)
Thank you for your kind words!
We’re happy to hear you were pleased with both our service and the product. We truly appreciate your support and hope to serve you again soon!
— The Perfume Shop USA Team
I have ordered twice from the perfume…
I have ordered twice from the perfume shop and never received the products They took my money but I have never heard anything from them. I am fixing to contact the Better Business Bureau and put in a formal complaint. The first time I ordered was in April 3rd of 2025. Then I tired again almost three weeks ago. And it has been nothing but silence Then I ordered again May 4th.
April 3, 2025
Unprompted review
Reply from The Perfume Shop (USA)
We're very sorry to hear about your experience, and we understand how frustrating this must be. However, after carefully checking our records, we have not received any orders under your name or details on April 3rd or May 4th, 2025.
It appears there may be a misunderstanding, as it's possible you placed your order through a different store with a similar name. Unfortunately, there are many lookalike websites out there using names like ours to deceive customers.
To clarify, our official website is www.theperfumeshopusa.com. If you did not order through this exact website, it may have been a different (possibly fraudulent) store.
If you have any order confirmation, receipt, or transaction ID, please email it to us at contact@theperfumeshopusa.com, and we’ll gladly look into it and do our best to guide you in the right direction.
We truly hope this gets resolved quickly and appreciate your understanding.
— The Perfume Shop USA Team
I no receive my item
April 21, 2025
Reply from The Perfume Shop (USA)
We're sorry to hear you haven't received your item. According to USPS tracking number 9400136202447275655572, your package was delivered to the address provided at checkout.
If you still haven’t received it, please check with your local post office or neighbors in case it was misdelivered.
For further assistance, feel free to contact our support team at contact@theperfumeshopusa.com — we’ll be happy to help resolve this for you as soon as possible.
— The Perfume Shop USA Team
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Great deals when you buy more!
I got exactly what I ordered and it smells great! Love the deals!
March 24, 2025
Reply from The Perfume Shop (USA)
Thank you for the great review!
We’re so happy to hear you loved your fragrance and enjoyed the deals. It’s always our goal to offer great value and quality products.
We appreciate your support and hope to see you back again soon!
Good products and the delivery was…
Good products and the delivery was within the time frame.
March 4, 2025
Reply from The Perfume Shop (USA)
Thank you for your feedback!
We're glad you were satisfied with the products and that your order arrived on time. Your support means a lot to us, and we look forward to serving you again soon!
— The Perfume Shop USA Team
I was very happy with my perches and my…
I was very happy with my perches and my ole lady was very happy ❤️
February 10, 2025
Reply from The Perfume Shop (USA)
Thank you so much for the kind words!
We’re thrilled to hear that both you and your lady loved the purchase — that’s what we love to hear! ❤️
We truly appreciate your support and look forward to serving you again soon.
— The Perfume Shop USA Team
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