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3.4
11 reviews
Replied to 100% of negative reviews
Typically takes over 1 month to reply
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Brought several orders from the pet drop and ive yet to be disappointed with the quality or service provided.
My grandparents Arthur and Fifi absolutely love the gifts, that i send over to Albuquerque
City..in the USA.
Bought a few bits for my son before he comes out of hospital from his procedure. Happy with my order and came in good time.
Reply from Thepetdrop
Hi Liam,
Thank you so much for your kind review.
We’re really glad your order arrived in good time and that you were happy with everything. We hope your son’s procedure went well and he will be able to pull forward in his recovery.
Thanks again for your support.
Kind regards,
The Pet Drop
I lost my cat Stanley I was devastated me and Stanley were like brothers as mad as it sounds. I brought some pieces of jewellery to pay honour to him. At 1st I wasn’t too sure what I would be getting because the price seemed too good to be true but when they arrived I was blown away. Recommend to anyone who’s looking for good prices without losing quality
Reply from Thepetdrop
Hi Craig,
Thank you so much for your kind review and for sharing Stanley’s story with us. We’re truly sorry for your loss.
It really means a lot to hear that the jewellery helped you honour his memory in a meaningful way, and we’re so glad you were happy with the quality when your order arrived.
Thank you again for your support and recommendation — messages like yours genuinely mean a great deal to our small business.
Kind regards,
The Pet Drop
Totally rip off company, kept insisting that my parcel has been delivered, saying that they have proof, when I ask to see the proof they go quiet, my house is monitored by 2 cameras and nothing has arrived, they then told me to contact the carrier which is wrong as they have a contract with the carrier not me, do not use this rip off company , they lie and do not answer AVOID at ALL COSTS
Reply from Thepetdrop
Hi Barry,
We’re sorry to hear you remain unhappy with this situation.
We did provide the Royal Mail tracking details and delivery confirmation available to us at the time, which indicated the parcel had been delivered successfully. We understand how frustrating situations involving missing parcels can be, particularly when tracking information differs from a customer’s expectations.
We would also like to clarify that we did continue responding to your correspondence and attempted to assist based on the information provided by the carrier.
While we appreciate this situation was disappointing, we do take customer concerns seriously and always aim to help where possible.
Kind regards,
The Pet Drop
Pet Drop Jewelry is simply fantastic! The pieces are beautiful, unique, and crafted with clear care and attention to detail. Shopping on their website is smooth and easy, and the customer service is friendly, responsive, and genuinely helpful. Every item feels special, making it the perfect gift for yourself or a loved one. I couldn't be happier with my experience and highly recommend Pet Drop Jewelry to any jewelry lover!
Reply from Thepetdrop
Thank you for this lovely review. God bless
I bought one of the forever robin bracelets. It is really sweet but disappointing that the robin is only single sided and so 50% of the time it’s just a blank silver coloured blob!
Reply from Thepetdrop
Hi Karen,
Thank you for your feedback and for your kind comments about the bracelet design — we’re glad you liked it overall.
We also appreciate your comments regarding the robin charm being single sided, as we understand this may not have been what you expected. Feedback like this is really helpful and will be taken on board as we continue reviewing and developing our product designs.
Kind regards,
The Pet Drop
Poor quality jewellery and poor service received by the company
Reply from Thepetdrop
Hi Sam,
We’re sorry to read this feedback. We take both product quality and customer service very seriously, so we’re disappointed to hear this was your experience.
Unfortunately, we’re unable to locate any recent correspondence or order details from the information provided here, but we would really welcome the opportunity to investigate this further and resolve any issues.
Please contact us via the email on your order confirmation with your order details and we’ll be happy to assist you.
Kind regards,
The Pet Drop
I ordered 2 robin bracelets. 1 of the bracelets didn't even have a robin on it. These things can happen, so I contacted customer services twice and have never had a reply.
Reply from Thepetdrop
Hi Sian,
We’re really sorry to hear this and completely understand your disappointment if one of the bracelets was missing the robin charm.
We do reply to all customer emails we receive, so we’re sorry if your messages didn’t reach us for any reason. We’d really like the opportunity to look into this and put it right for you.
Please contact us again with your order details and a photo of the bracelet received, and we’ll be happy to resolve this as quickly as possible.
Kind regards,
The Pet Drop
Great company to deal with. Bought a paw print necklace for my wife and also a bangle which she loved. Well worth the money and definitely recommend to all.
Reply from Thepetdrop
Thank you for the lovely feedback. God bless
I placed my order as love the cat charms on the web site expecting to receive what i placed but a few charms were different and when I emailed them they just said that the photo was what they took as I took photos to prove that they had not sent me what ordered and was very disappointed.
Reply from Thepetdrop
Hi Annie,
We’re sorry to hear you were disappointed with your order.
This particular bracelet was designed as a surprise-style charm bracelet, where the images shown on the website were intended as examples of the types of cat-themed charms that may be included. We did also include this within the product description, as each bracelet can vary slightly.
That said, we completely understand that you had different expectations, and we appreciate your feedback as this helps us review how clearly we present personalised and surprise-style products on our website.
Kind regards,
The Pet Drop
The Pet Drop breached the Consumer Rights act 2015. I ordered a necklace that on delivery did not match the online description or photographs. I bought all this to the company’s attention, enclosing my own photographs alongside their website photographs. The company refused to pay for the return postage despite them breaching the Consumer Rights Act 2015 which states that customer’s received items that do not match the seller’s description is classed as Faulty and therefore is responsible to pay the return postage fee plus the full cost of what was paid at the time of the purchase. This was all refused by The Pet Drop. They then blocked my email address by flagging it as spam. The Pet Drop is not professional nor an honest company to be having any dealings with, therefore I do not recommend them.
Reply from Thepetdrop
Hi,
We’re sorry to hear that you remain unhappy with your experience.
We always aim to describe and photograph our products as accurately as possible and have supplied many of these items without previous concerns of this nature. However, we understand that expectations can sometimes differ, and we did review the matter carefully at the time.
We would also like to clarify that we do not intentionally block customer communication, and we are sorry if there was any issue contacting us.
While we appreciate that we were unable to reach an agreement on this occasion, we do take all customer feedback seriously and will continue working to ensure our product information and customer service remain clear and helpful.
Kind regards,
The Pet Drop
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