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Thepetsgoods Reviews 677

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TrustScore 4 out of 5

4.1

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Rated 4 out of 5 stars

I’m so impressed with the way that all of my problems were dealt with! I emailed them a few times but when Curtis got involved, answers were given, a solution was came to and everything was sorted out... See more

Rated 4 out of 5 stars

My experience that they understood my problem and were so honest to agree instead of blaming me or else.... As if real people were running the business and not robots or people just eager for earn... See more

Rated 3 out of 5 stars

My email was involved in a scam that led to an unauthorized subscription. To complete the process and to send me a credit they demand me to write a review, done!

Rated 5 out of 5 stars

I was very grateful to The Pets Goods who sorted out a problem that I had very quickly and efficiently. Nothing was too much trouble. The live chat was so easy and I got an answer immediately rather t... See more

Contact info

4.1

Great

TrustScore 4 out of 5

677 reviews

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Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

I swear that I know the site at all and…

I swear that I know the site at all and that I understand how the money was taken from the account and it is not a little but 40£. and when I spoke to the bank they told me that they understand that you did not use the card at all to pay for this. I have requested compensation for this by email and I hope they take it into account

December 16, 2025
Unprompted review
Rated 1 out of 5 stars

Scam

Scam - do not trust this company. Completed a ‘supposed’ review for Costa Coffee and paid p&p for a Yeti mug but was enrolled into a subscription not advertised nor did I want. Thieves!

December 6, 2025
Unprompted review
Rated 5 out of 5 stars

GreatSupport experience

My experience was exceptional thanks to the team’s professionalism, prompt communication, and genuinely supportive attitude. They handled my issue with remarkable tact and efficiency, making the entire process smooth and reassuring. Special thanks to Jeremy, whose dedication and problem-solving skills truly stood out. The company excels at delivering high-quality customer support. Their team is attentive, respectful, and quick to take action, ensuring that customers feel valued and understood. The clarity of their communication and the elegant way they resolve issues demonstrate a strong commitment to customer satisfaction. Continuing to maintain this level of responsiveness and care will only strengthen the trust customers place in your services.

December 10, 2025
Unprompted review

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