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Thepetsgoods Reviews 677

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TrustScore 4 out of 5

4.1

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Rated 4 out of 5 stars

I’m so impressed with the way that all of my problems were dealt with! I emailed them a few times but when Curtis got involved, answers were given, a solution was came to and everything was sorted out... See more

Rated 4 out of 5 stars

My experience that they understood my problem and were so honest to agree instead of blaming me or else.... As if real people were running the business and not robots or people just eager for earn... See more

Rated 3 out of 5 stars

My email was involved in a scam that led to an unauthorized subscription. To complete the process and to send me a credit they demand me to write a review, done!

Rated 5 out of 5 stars

I was very grateful to The Pets Goods who sorted out a problem that I had very quickly and efficiently. Nothing was too much trouble. The live chat was so easy and I got an answer immediately rather t... See more

Contact info

4.1

Great

TrustScore 4 out of 5

677 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Great helpline

Great helpline
The advisor Casillas was a great help when I had an issue with my account. He resolved my issue within minutes.

December 28, 2024
Unprompted review
Rated 5 out of 5 stars

A good experience thanks to Imani

I had a good experience with this company, thanks to the excellent support provided by Imani from the Escalation team. The attention to detail and prompt assistance made all the difference. Thank you for the good service and for ensuring a smooth process. I appreciate the effort put into making this right and for the overall positive experience!

November 12, 2024
Unprompted review
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