The PharmPet Co Reviews 

981
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 239 reviews, reviewers overwhelmingly had a great experience with this company. Many patrons frequently praise the exceptionally fast delivery times and highly competitive pricing when compared directly to what local veterinary practices charge. Consumers consistently find the online platform extremely simple to navigate and truly appreciate the effortless process of uploading and managing repeat prescriptions. Though some customers experienced frustrating delays with delivery or encountered unexpected problems with incorrect item fulfillment, the general response remains very favorable overall. A few reviewers also mentioned ongoing difficulties regarding slow prescription processing times and a noticeable lack of communication when items were out of stock.

What people talk about most

Delivery service

Consumers express immense satisfaction with the delivery service, frequently highlighting the remarkably fast... See more

Order

People report positive experiences with order, highlighting that the website is easy to navigate and... See more

Product

Customers had ambiguous experiences with product, with many praising the fast delivery, great savings... See more

Service

Customers consistently note positive experiences with service, highlighting fast and efficient deliveries... See more

Price

Reviewers mention positive feedback about price, highlighting very competitive pricing and significant... See more

Reviews shaping this summary

Rated 5 out of 5 stars

First Time buying our regular pain medication for our rabbit from this company. The process was really easy to upload our vet prescription. The delivery charge is cheaper than others and the best bit... See more

Rated 5 out of 5 stars

I have used Pharmpet regularly for a year for my cat's medication and always very reliable. My last order I needed urgently so rang them and explained this. The pleasant helpful lady fast tracked my... See more

Rated 5 out of 5 stars

Ordering from this company is easy accurate and efficient. Ive been ordering monthly medication for our doodle and the order arrives between 3 & 4 days after clicking send. Would recommend this co... See more

Rated 5 out of 5 stars

Easy to use website. Cat food arrived in good time. He will browse the kibble, but unfortunately won't eat the tinned, Having to resort to soaking the kibble with hot water then adding to the tinned... See more


Company details

  1. Animals & Pets

Information provided by various external sources

Their health, your happiness. Dispensing and supplying pet supplies and pet accessories to the whole of the UK mainland. We have thousands of products for dogs, puppies, cats, kittens and other pets from accessories to veterinary prescriptions. We pride ourselves in professional care and attention to both pet and owner.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

981 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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4.6

All reviews

(981)

238 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

My dog has just been diagnosed with…

My dog has just been diagnosed with Diabetes
1st time ordering form The PharmPet Co
Ordered Vetpen cartridges & needles
Sent needles but no cartridges ??
No email asking if i still wanted all the order ??
No phone call saying they have ran out of the cartridges ??
What is the point of sending the needles without the cartridges ??
Got 100 needles & no Vetpen cartridges
My dog needs CANINSULIN
She's going to have to suffer for longer now because of them
No communication
Total waste of money for the needles that i can't use without the Cartridges
I won't be ordering again

May 8, 2026
Unprompted review
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Rated 5 out of 5 stars

Good all round service

Easy to order and upload prescriptions, very quick delivery and good communication throughout. I’ve used PharmPet for some time now and have always found the service excellent.

April 29, 2026
Unprompted review
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Rated 3 out of 5 stars

This is the second time I have had…


Update:- I have been refunded based on that I’ve changed my star rating..,This is the second time I have had problems with PharmPet Co 😤 stating vet prescription not correct or written properly!!
I went back to Vets and contacted other telephone and emailed Pet Pharmacy’s to check… there is nothing wrong with the prescription!!
Your loss it’s a good job it was only the Advocate Spot on treatment I ordered, I’ve now got to wait for refund.
Won’t be using you again it’s too much stress.

May 5, 2026
Unprompted review
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Rated 5 out of 5 stars

Great service

Easy to contact by phone and my order arrived very quickly - leaving my vet’s prescription online with them means i only need to order a month at a time without a new prescription each time - great service!

April 23, 2026
Unprompted review

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