The Pillow Home Reviews 

4,926
TrustScore 4 out of 5

4.2

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 4,094 reviews, reviewers had a great experience with this company. Customers generally find the platform easy to navigate and the ordering process simple, often appreciating the informative product descriptions and easy checkout experience. Many people also noted the positive feedback they read before deciding to purchase items. However, some people mentioned difficulties with delivery timing, with others noting significant wait periods or issues with tracking updates. A few other people also felt that the products did not meet expectations, with some consumers stating they experienced neck pain or that the goods were not as advertised.

What people talk about most

Product

Customers had ambiguous experiences with product. While some reviewers praised the pillows for being... See more

Order

Customers consistently note positive experiences with order processes that are simple and straightforward.... See more

User experience

People report positive experiences with user experience, highlighting that shopping and ordering are... See more

Website

Users describe positive interactions with website, highlighting that it is very user-friendly and simple to... See more

Delivery service

Reviewers mention ambiguous feedback about delivery service, with experiences varying widely among consumers.... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Choosing and ordering was easy, I've only given four stars so far as I'm awaiting delivery of my pillow. Hopefully it will be five stars once I get to use it.

Rated 5 out of 5 stars

I searched for a pillow which had the best ratings for neck support and having read several reviews found the Pillow Home. I was very impressed with the website, the information given and the orderin... See more

Rated 5 out of 5 stars

Easy to use website and easy to order. It arrived a bit late but I was sent an e.mail to apologise, saying it was due to excessive orders. I received the pillow yesterday and slept on it last night. A... See more

Rated 5 out of 5 stars

Easy website to use. I seem to have the same neck problem my mum had, that is, cervical spondylosis, which sometimes makes me black out! A comfy pillow will help, so im hoping this product will do the... See more



Contact info

4.2

Great

TrustScore 4 out of 5

5K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 99% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.2

All reviews

(4,926)

4,509 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Do NOT buy this pillow!!! Will NOT fit an adult!

If I could rate at 0 stars I would! I have no idea how they managed to get 4.81/5 Stars in Customer Reviews on their webpage for this product! I am honestly skeptical if they are real reviews. I am so disappointed in this company. We have purchased the neck pillows from them in the past and they were amazing. So I figured I would order my pregnancy pillow from them. BIG MISTAKE!!! Do NOT waste your time buying the pregnancy pillow. It is so small that the portion of the pillow that was supposed to go between my knees and legs, hit me at the waist. The bump that is supposed to be for belly support hit me at the chest… not even close to my belly! I measured from the inside curve at the top of the pillow where the base of your neck lays down to where the “belly support” bump is and it is only 9”. ALSO FORGET ABOUT 90 DAY RETURNS!!! Product must be in original packaging & Shipping is AT YOUR EXPENSE! To return your product you must ship it to Wuxi City, Jiangsu Province in China. I don’t know what the cost would be to do it but I probably wouldn’t even receive half of my money back at that point. Mind you I haven’t even mentioned that the order arrived late. Point blank DON’T WASTE YOUR MONEY!! $100 for a pillow that would only fit a child is absurd. I took a ton of pictures with measurements but unfortunately don’t see a way to add them. I hope this review helps someone else to not be taken advantage of!

July 31, 2026
Unprompted review
The Pillow Home logo

Reply from The Pillow Home

Thank you for sharing your experience with us. We genuinely apologize for the inconvenience you've encountered. It’s important to us that our customers feel supported and satisfied.

We would like to investigate this matter further and address your concerns regarding the quality of the product and the return process. Please reach out to our customer service team directly at contact@thepillowhome.com, and we will do our best to assist you.

Feedback like yours helps us improve, and we appreciate you bringing these issues to our attention. We hope to have the opportunity to resolve this for you.

Rated 5 out of 5 stars

Chair pillow!

The pillow I ordered looks very comfortable and soft! It's extremely big and I can't wait to try it put! The online shopping experience was very easy and user-friendly. I would buy from these guys anytime!!

August 4, 2026
Unprompted review
Rated 1 out of 5 stars

Don’t order - please read their returns policy …

Would actually only give this company and the cosy rest pillow 0 stars if I could. I suffer from neck pain and migraines and looking at all the reviews of their website, thought this pillow would be good - how wrong I was! The pillow has actually made my neck pain and migraines worse after about 4 weeks of usage.
On searching more reviews that are not from their website, conclude that this company is a scam - the 90 returns policy doesn’t mean a thing. You actually have to pay to return at your own cost, in original packaging, unused and with tags on! The cost of return is possibly more than what you paid for the product - and to China. I also ordered pack of 2 silk pillowcases which have turned out to be cheap polyesters, which I have an allergy to. Real con artists - please don’t order from them.
Need to add to this review, you all need to take notice of the bad reviews on here, the company looks like they are in the UK, but they are not, it’s all a total scam, I was taken in and now £57 down for a pillow that is as hard as rock and cannot return - please check out the returns policy before ordering

August 8, 2026
Unprompted review
The Pillow Home logo

Reply from The Pillow Home

Thank you for sharing your experience with us. We genuinely apologize for the inconvenience you've encountered. It’s important to us that our customers feel supported and satisfied.

We would like to investigate this matter further and address your concerns regarding the quality of the product and the return process. Please reach out to our customer service team directly at contact@thepillowhome.com, and we will do our best to assist you.

Feedback like yours helps us improve, and we appreciate you bringing these issues to our attention. We hope to have the opportunity to resolve this for you.

Rated 1 out of 5 stars

Bought two Pillows my partner like hers…

Bought two Pillows my partner like hers so I wanted to return it, they told me the return needs to go back to china.
This as cost me £30.00 to return so I bought it for £52.00 so a return of £22.00.
Disgusting do not use this Company there return policy isn't transparent.

August 1, 2026
Unprompted review
The Pillow Home logo

Reply from The Pillow Home

Thank you for sharing your experience with us. We genuinely apologize for the inconvenience you've encountered. It’s important to us that our customers feel supported and satisfied.

We would like to investigate this matter further and address your concerns regarding the quality of the product and the return process. Please reach out to our customer service team directly at contact@thepillowhome.com, and we will do our best to assist you.

Feedback like yours helps us improve, and we appreciate you bringing these issues to our attention. We hope to have the opportunity to resolve this for you.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look