It was my first time arranging for Lapel Badges to be created for our organisation, and I was very thankful for all the support, guidance and patience given to me. We were very impressed by their qu... See more
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Pins were great however $15 shipping for two tiny pins is absolutely outrageous. Both could have fit into a regular or padded envelope for just a few dollars or even a small Auspost satchel for under... See more
Pushing a deadline really tight, The Pin Factory did all they could to help us meet our timeline without compromising quality. The final product had a really nice finish, black metal and soft enamel p... See more
Company replied
Key rings arrived today and they look amazing!!! Thank you so much team at The Pin Factory. We are really pleased. Can’t wait to show the principal at the school. He’ll be thrilled. From your assi... See more
Company replied
Company details
Information provided by various external sources
Australia’s #1 Producer of Custom Made Metal Promotional Products. We Specialise in Lapel Pins, Medals, Keyrings, Cufflinks And More. All Products Completely Custom Made To Order And Come With Our Satisfaction Guarantee! 02 6555 5030.
Price Beat Guarantee
Find a lower price on an identical item within Australia and we'll beat it!
Find a lower price on an identical item within Australia and we'll beat it! Simply submit our team a competitor quote with a lower price for an identical item and we will beat it PLUS still provide our same excellent level of customer service, rapid turnaround times and 100% free artwork proofing service. Why would you shop anywhere else?
Contact info
13 Dee Crescent, 2428, Tuncurry, Australia
- 02 9054 8990
- info@thepinfactory.com.au
- thepinfactory.com.au
4.6
Excellent
555 reviews
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Hasn’t replied to negative reviews
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Great service, good quality product
Service was quick and professional, products are good quality
Would definitely recommend to any other creator.
July 31, 2024
Reply from The Pin Factory
We're glad you experienced quick and professional service and that you found our products to be of good quality. Your recommendation is greatly appreciated, and we look forward to serving you again.
Richard was very helpful and patient…
Richard was very helpful and patient with design and sizing of product.
Was over the moon with the results and the kids loved their end of season gift!!
July 25, 2024
Reply from The Pin Factory
Thank you for your feedback! It's fantastic that you loved the results and that the kids enjoyed their end-of-season gift! We'll pass your kind words on to Richard. We look forward to serving you again.
Made in China
I recently ordered some challenge coins. After reading their website which states that they are "Australian owned" and "Australia’s most popular provider of challenge coins" and "Industry Leading Turnaround time" I wrongly assumed that these would be made in Australia and I would be supporting local manufacturing.
I specified my due date as two weeks in advance, knowing I needed the coins for an event in four weeks.
The coins arrived more than 5 weeks later, shipped directly from Dongguan, China via UPS.
I had to chase the company for updates on production and shipping, and feel like they were not transparent in the production location or the time expectations. I was repeatedly told "production is going well" and "it will ship next week".
The quality of the coins is fine, but I feel like I overpaid massively on what I could have paid if I just ordered directly from overseas - and the company were sneaky in their marketing and communication in relation to where they were located.
September 10, 2024
Unprompted review
Speedy excellent service and very high…
Speedy excellent service and very high quality pins. Very impressed.
July 29, 2024
Reply from The Pin Factory
It’s our aim to always provide great service, and we truly appreciate your kind words. We look forward to the opportunity to serve you again!
Coins have great detail and look amazing
Just got order of 100 coins very impressed with the detail and how good they look ...several people already said they look amazing ...well done
July 25, 2024
Reply from The Pin Factory
We truly appreciate your kind words and glad to hear that you’re impressed with the detail and appearance of the coins. We look forward to serving you again!
Fast service at a reasonable price
Fast service at a reasonable price. Pins arrived as needed and are of good quality.
July 15, 2024
Reply from The Pin Factory
Thank you for your feedback! We're pleased to hear that you experienced prompt service and that the product met your quality expectations We appreciate your support and look forward to serving you again!
First time experience
Easy to deal with, fast service and suitable product!
Will be happy to consider for future needs
July 14, 2024
Reply from The Pin Factory
Thank you for sharing your experience! We're glad to hear that you found us easy to deal with and appreciated the fast service and suitable product. We look forward to assisting you with your future needs!
Communication with Pin factory was great
From initial inquiry to follow up changes to my order everything was handled well and in good time. I am very happy with the finished product. Not sure if the pins are good value for money, just went along with the good vibe I felt in my initial dealings.
July 9, 2024
Reply from The Pin Factory
It's great to hear that communication with us was smooth from your initial inquiry to the follow-up changes on your order. We're glad you're happy with the finished product and hope you find the pins to be good value for your needs. We look forward to serving you again!
Better than expected
Quick turnaround and the pins turned out fantastic. Now the only issue I have is people are wanting a second run!
July 8, 2024
Reply from The Pin Factory
It's great to know you had a positive experience! We're genuinely pleased that the quick turnaround and quality of the pins met your expectations. Thank you for your support, and we look forward to helping with the next run!
Perfect name badges and lapel pins
From the first email to the final product I received excellent service.
The finished products met and really exceeded all my expectations.
Great price and great service.
June 26, 2024
Reply from The Pin Factory
Thank you for your kind words. It's our pleasure to provide the service! We're thrilled that the name badges and lapel pins exceeded your expectations. We look forward to assisting you again!
The badges were perfect
The badges were perfect, exactly what we were hoping for! Will definitely order here again.
June 28, 2024
Reply from The Pin Factory
We're glad to hear the badges turned out perfect and met your expectations! Thank you for choosing us, and we look forward to your next order!
Great communicators and really happy…
Great communicators and really happy with the product. The patches were high quality and came out better than I expected!
June 27, 2024
Reply from The Pin Factory
It's wonderful to know you're happy with the high-quality patches! We appreciate your kind words about our communication and are grateful for your support. We look forward to serving you again!
The product was fine but delivery too slow
The product was fine, however, it arrived later than promised (and too late for the event it was needed for) despite paying extra money to have it rushed. Also, I had to chase up my contact at the Pin Factory multiple times when he said he would call me back (but didnt).
June 24, 2024
Reply from The Pin Factory
Thank you for your continued support! We appreciate your trust in us and look forward to your next order!
Reply from The Pin Factory
Thank you for choosing us!
I thought this company was Australian…
I thought this company was Australian they are not. I would try and get updates about order and nothing no replies from email. I rang and they said someone would ring back and still no contact. They buy from Alibaba. If I knew this I would not have used them.
June 22, 2024
Greate quality pins
Mockup of design was quick and good. The overall quality of the pins was very high quality and I'm happy with the final result.
June 20, 2024
Reply from The Pin Factory
We're pleased to hear that you were satisfied with the quick mockup and the high quality of the pins. We appreciate your support and look forward to serving you again!
Pins were received in a different…
Pins were received in a different colour to those requested.
June 19, 2024
Quick and efficient service
Quick and efficient service. great communication the whole process
June 18, 2024
Reply from The Pin Factory
We're glad to hear you found our service quick and efficient! We appreciate your support!
Reply from The Pin Factory
Thank you! We're glad you were pleased with the quick turnaround and fast delivery!
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