The Pizza Post Reviews 

297
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 100 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the easy and straightforward booking process and excellent communication. The staff are frequently described as friendly, professional, punctual, and highly efficient, making events effortless and enjoyable. People rave about the delicious, high-quality pizzas, noting their freshness, variety, and ability to cater to various dietary requirements. However, some customers also noted issues with the service provided, mentioning instances where it fell below agreed expectations or experienced delays. A few people reported dissatisfaction with the overall service delivery, including specific concerns about punctuality and the experience not aligning with prior arrangements.

What people talk about most

Service

Reviewers mention positive feedback about service, consistently praising the staff for being friendly,... See more

Staff

Consumers consistently report positive experiences with the staff, frequently describing them as friendly,... See more

Product

Users describe positive interactions with product, with many reviewers consistently praising the delicious,... See more

Quality

People report positive experiences with quality, consistently praising the delicious, fresh, and well-made... See more

Booking process

Customers consistently report positive experiences with the booking process, describing it as easy, simple,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We hired The Pizza Post for my daughter’s 21st birthday party; booking was easy - an initial phone call followed by direct contact to a dedicated client officer who sent out a request form and the... See more

Rated 5 out of 5 stars

We booked The Pizza Post at very short notice for a 50th birthday party, and they were absolutely fantastic from start to finish. The pizzas were delicious, fresh and a real hit with all of our gues... See more

Rated 5 out of 5 stars

We were thrilled to have The Pizza Post at our school Christmas Market. Despite the awful weather, the team stayed professional, friendly and upbeat throughout. The pizzas were a huge hit — we had ama... See more

Rated 5 out of 5 stars

Excellent catering company. The van arrived on time carrying two super bubbly and friendly girls who knew exactly what they were doing. The pizzas were a hit with our staff and we will definitely use... See more


Company details

  1. Mobile Caterer
  2. Catering Food and Drink Supplier
  3. Caterer

Written by the company

Founded by two brothers born and raised in the pizza catering van industry, bringing great food to your event is practically in our DNA. Noticing a lack of trendy yet professional caterers, we decided to buy our own pizza vans and follow our dream of delivering a delicious, stylish, and memorable experience to our patrons and their guests. There is a lot more than meets the eye to how our pizzas are made. Our tomato sauce is made fresh before every event, our dough comes straight from the local bakery, and our wood kiln is from the woods of Sussex. We have a strong belief in customer service and pride ourselves in having excellent communication with our customers and staff. We train our staff in house; they learn the ropes behind the wood-fire oven and how to deliver professional service. Our pizza vans have been custom designed by the owners using modern vans and kitting them out with the best equipment and pizza ovens that money can buy. Our Modern vans make us extremely reliable and you will never have to worry about us breaking down ( Unlike some vintage vans.) More important to us than anything is our customers’ experience eating our Naples influenced pizzas, coupled with the enjoyment of seeing our authentic catering vans. The Pizza Post LTD has become a well established pizza van catering company. It is well known around the UK. We are a family run business that prides itself in taste and professionalism. With 6 pizza vans in our fleet we are continuously providing unforgettable catering experiences to you and your guests. With many A list celebrities agreeing with us! We have become quite the fashionable way of creating stress free catering! We use a wood fired oven straight from Italy, dry kiln wood to ensure a big flame and the best ingredients we could find. We can cook 100 pizzas an hour which means less waiting time for you and your guests! In fact we are one of the only pizza vans which can deliver that and we are proud of it!


Contact info

4.8

Excellent

TrustScore 5 out of 5

297 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 40% of negative reviews

Typically replies within 24 hours

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4.8

All reviews

(297)

96 reviews in the last 12 months

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Rated 5 out of 5 stars

Great service, amazing pizza!

Pizza Post came to feed us at my husband's 50th birthday party. They were delightful and efficient from beginning to end. The pizzas were delicious - fabulous bases and just the right amount of toppings. Everyone I dealt with, by phone, email and on the night, was absolutely delightful and made the whole process really easy and stressfree. Thanks very much!

March 2, 2024
Unprompted review
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Reply from The Pizza Post

Hi Katie,
We are so pleased to receive such a great review.
We will let the team know.

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Rated 5 out of 5 stars

My son had 21st birthday pizza party…

My son had 21st birthday pizza party van last month
it was fantastic my son enjoy it all pizza was fantastic our pizza men the done our party was so kind polite people.
It was definitely a pizza 🍕 experience
I would definitely have them again 💯

February 10, 2024
Unprompted review
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Reply from The Pizza Post

Thanks Claire,
We really appreciate this review.

Rated 2 out of 5 stars

14 Day "cooling-off period" does not apply

I was looking for a caterer for my upcoming wedding this summer.

I have to say, that I didn't enjoy the experience of dealing with this company. It's been stressful from start to finish. I was caught off guard initially when the sales rep called and I was pressed into making the decision. "If you don't do it today, we can't guarantee etc..." "If you pay in full, we'll give you 20 free salads etc... typical sales techniques that just put customers under pressure.

I was feeling stressed about the food situation for my wedding and as a result I said yes, even though, on reflection, pizza wasn't what we wanted. I think, to be honest, I was easy pickings for the sales team. In a moment of weakness I gave in. I was pushed to the absolute limit of my food budget by the sales rep but it wasn't until I came to the point of being about to pay, that I asked how much I was paying. I was told they were expecting me to pay the full amount! Very unclear! I said I couldn't afford that right now and I agreed to pay 50% (but only after some very pushy and manipulative techniques that failed).

Within two days, my fiancé and I agreed that we didn't want pizza for our wedding meal and I decided to cancel. I called to cancel within a week of the original booking. Despite the very short amount of time that had elapsed, I discovered that, by law, I don’t benefit from the usual 14 day cooling off period. The Pizza Post are allowed by rights, to implement their own cancellation policy. Their policy states that if you cancel your event up to 3 months before, they will keep 10%. You can imagine my horror, when I found out it was 10% of the entire quote, NOT 10% of the deposit I had paid!

Although they have done nothing wrong legally, I'm a bride on a very tight budget and I'm absolutely gutted to have been so foolish and to have now lost £200. That is a big chunk of my money and I feel like an idiot for trusting them.

As a gesture of goodwill, it would be good if the Pizza Post were willing to refund me entirely.

Then began the saga of trying to get my money back. Other companies just refund you back to the card you paid on, within 5-7 working days. But not this company! Within 30 working days and I had to hand over my bank account details to get the money.

To be clear, I do have my money back (minus 10% 😭) but it was a complete nightmare from beginning to end.

I'm sorry but I will not be recommending your company to other people. I've really not enjoyed any part of dealing with you.

February 16, 2024
Unprompted review
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Reply from The Pizza Post

Dear Rachel,

Thank you very much for taking the time to share your feedback.

We always aim to deliver a great experience, and we are gutted we didn't meet your expectations on this occasion.

As you can see from our other reviews, we care deeply about our customers and their feedback. We can’t fix the past but you have our full commitment to improve the way our staff serves every customer going forward.

As you mentioned, we comply with the current regulations and customer rights which is what our company policies are based on, and ensure all situations are addressed fairly. We have addressed this matter privately with you, but please do feel free to reach out to us with any further comments, concerns, or suggestions you wish to share.

Wishing you all the best for your wedding,
The Pizza Post Team

Rated 5 out of 5 stars

Top notch

Special thanks to Luke and Harry for their excellent service. Would definetly recommend.

December 21, 2023
Unprompted review
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Reply from The Pizza Post

Thanks Steve.

Rated 5 out of 5 stars

Went down a treat

We booked The Pizza Post for our companies annual Bonfire Party and I must say it went down a treat. I have had great feed back, everybody loved the pizzas.The staff were lovely, they arrived on time and the service was great. I would definitely use The Pizza Post for future events.

November 2, 2023
Unprompted review
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Reply from The Pizza Post

Thank you for this great review.

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Rated 5 out of 5 stars

Pizza Post catered our 25th Wedding…

Pizza Post catered our 25th Wedding Anniversary Party on 14 October. The service was first class from beginning to end, our guests are still talking about how delicious the pizza was.

October 14, 2023
Unprompted review
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Reply from The Pizza Post

Wow!!!! Thanks Linda.

Rated 5 out of 5 stars

We had my daughters 21st on Saturday…

We had my daughters 21st on Saturday and The Pizza Post came to cater for us. They were absolutly amazing. They catered for some tricky allergies with no fuss, and the pizza was so good. I would 100% recommend them and will be using them again. Thank you guys for making our party such a success. Really impressed.

October 21, 2023
Unprompted review
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Reply from The Pizza Post

We are so glad you had a good time.
Thanks for the review.

Rated 5 out of 5 stars

Excellent for private function

Pizza Post provided catering for our party. The food and the service was excellent, and our guests were blown away by the quality. We would definitely recommend them!

September 23, 2023
Unprompted review
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Rated 5 out of 5 stars

Pizza Post SAVED THE DAY!

Pizza Post really came in and saved the day, I called them at 11:30 the day of the event (when our original caterers fell through), and they arrived at 13:30 that day. Everyone was so helpful, from the team in the office to team in the van. Jay-Jay and Jane made the best pizza's, with huge smiles even with torrential rain. They were extremely helpful. They saved the day, I couldn't recommend them enough! Thank you Pizza Post!

September 21, 2023
Unprompted review
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Reply from The Pizza Post

Hi Lola,
We are so glad we were able to help.
Thank you for your nice review.

Rated 5 out of 5 stars

Best Pizzas and Burgers!

We had the pizza post and the burger post for our wedding and we could not have been happier! The food was amazing and the customer service was fantastic from booking to the day itself! Thank you Pizza post for helping to make our day so special!

August 25, 2023
Unprompted review
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Reply from The Pizza Post

Thanks Charlotte.
We are so pleased it went well.

Rated 5 out of 5 stars

Great service and very tasty pizzas

Great service and very tasty pizzas! The Pizza Post were very helpful from the start when booking and accommodating the requests I had. They checked in prior to the event and ensure all dietary requirements were catered for. On the event the staff set up swiftly and were very nice to the guests, the pizza's were outstanding. Guests went back for more and were well worth the money. I can highly recommend and hope to book them again.

August 26, 2023
Unprompted review
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Reply from The Pizza Post

Thanks for the review Dani.

Rated 5 out of 5 stars

Fantastic evening wedding food!

The pizza post provided the pizza at Lodge Farm house a wedding venue i mange and the service and the set up was impeccable. And wow their pizza was delicious! I would highly recommend these guys for any event!

September 9, 2023
Unprompted review
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Reply from The Pizza Post

Hi Elizabeth,
Thanks for the review.
We are very happy it all went well.

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Rated 5 out of 5 stars

Amazing pizza quality…

Amazing pizza quality…. All the party guests said they had the best pizza ever !!!
Amazing service and great afternoon of food !!

August 27, 2023
Unprompted review
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Reply from The Pizza Post

Thank you for your review.

Rated 5 out of 5 stars

Totally recommend for your event

Booked Pizza Post for the night before my wedding and what delicious pizza! Totally recommend. Truck looked great outside and the team were super helpful and quick with pizzas. Obviously pizza was really good and worth it and they were flexible with changing toppings. Worth booking for your event!

August 25, 2023
Unprompted review
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Reply from The Pizza Post

Thanks Emilia,
Lovely review.

Rated 5 out of 5 stars

Fabulous pizza

Fabulous pizza. After arriving the pizza van was ready to go within 15mins. Very organised ordering system. The pizza started coming thick and fast and soon we had all eaten. We then had a great pudding. Couldn’t fault the service. Everyone loved their pizza. A nice way to celebrate our anniversary with friends and family. Thanks Luke for all your hard work.

August 27, 2023
Unprompted review
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Reply from The Pizza Post

Hi Christine,
Glad you had a great anniversary.
Thank you for the review.

Rated 5 out of 5 stars

Delicious pizza to end our wedding!

Pizza Post provided some much needed late night food for our wedding, and we were so pleased with their service! Food was delicious and went down a storm, would definitely recommend. They were happy to cater to our specific needs, and the staff were wonderful.

August 28, 2023
Unprompted review
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Reply from The Pizza Post

Hi Zoe,
Thanks for your review.

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Rated 5 out of 5 stars

Absolutely brilliant

Absolutely brilliant - guys on the van were charming, pizzas were delicious and all out guests thought so. Made the whole day very easy. Will definitely use them again and highly recommend them.

August 27, 2023
Unprompted review
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Reply from The Pizza Post

Thanks for the review Ruth.

Rated 5 out of 5 stars

Pizza Post Great for Weddings!

Booked Pizza Post for our wedding and it was simply great! They arrived on time set up outside our house with no issues at all. Food was complemented on by everyone and the gluten and dairy free options were great too!

July 28, 2023
Unprompted review
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Reply from The Pizza Post

Thanks very much.
We are pleased you liked our gluten free options.
Congratulations on your lovely wedding and we wish you a beautiful future.

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