The Place For Homes Reviews 165

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their friendly, polite, and helpful demeanor, noting that they felt no pressure to buy and received excellent service from sales to delivery. Many people highlighted the quality of the products and the wide selection available, making it easy to find suitable items. The delivery service is frequently mentioned as excellent, with items arriving on time, well-packaged, and often with the added benefit of assembly and removal of old furniture and packaging. However, some customers also noted issues with product representation, specifically mentioning misleading pictures of rugs and receiving a sofa that appeared to be a shop floor model. A few other people also felt that the color of their furniture was different from what they expected, and one customer experienced a lack of sympathy from management regarding a delivery issue.

What people talk about most

Delivery service

Customers consistently note positive experiences with delivery services. Many reviewers praise the efficiency... See more

Product

People report positive experiences with product, often praising the excellent quality furniture and the great... See more

Staff

Reviewers highlight positive aspects of staff, consistently praising their helpfulness and efficiency.... See more

Service

Customers had positive experiences with service. Reviewers consistently praise the helpfulness and efficiency... See more

Quality

Consumers generally express satisfaction with the quality of products. Many reviewers praise the excellent... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great, fuss free service. Order placed, deposit paid, interest free credit agreement sent and delivery arranged just a few weeks after. The 3rd party delivery service was excellent too. Best thing tho... See more

Company replied

Rated 5 out of 5 stars

I have recently purchased a recliner chair. The whole team were friendly, polite & helpful. I didn’t feel any pressure to buy. A lovely experience. Great range of quality recliner chairs on disp... See more

Company replied

Rated 5 out of 5 stars

All the staff involved were excellent, the salesman made us feel comfortable, he left us to make our choice without being pushy, helpful, polite and professional. The secretary who phoned was poli... See more

Company replied

Rated 5 out of 5 stars

This was a great shopping experience from start to finish. We wanted to purchase a nest of glass coffee tables and this compact trio fitted perfectly in our lounge. Delivery was on time and the del... See more

Company replied


Company details

  1. Furniture Store
  2. Bedroom Furniture Store
  3. Decoration and Interior Design Store
  4. Living Room Furniture Store
  5. Mattress Store
  6. Sofa Store

Written by the company

Discover Wales’ biggest furniture store on one floor, offering over 50,000 square feet of high-quality furniture at affordable prices. Our extensive range includes sofas, dining sets, beds, wardrobes, and home accessories from leading furniture brands - carefully selected to suit every home, lifestyle, and budget. We are a trusted, family-run furniture retailer in The Vale of Glamorgan, South Wales, with over 55 years of experience. Whether you're looking for modern, contemporary, or traditional furniture, our expert team is here to help you create the perfect space. What makes us truly unique is our incredible showroom, set in a historic WWII aircraft hangar - the only furniture store of its kind in the UK! The hangar is believed to have once housed Spitfires during WWII, and while its iconic exterior retains its historic charm, the interior has been beautifully refurbished for a comfortable and inspiring furniture shopping experience. At our core, customer service is our priority. We offer a dedicated after-sales support team, ensuring any service concerns are addressed promptly and efficiently, with minimal hassle to you. Your satisfaction is our mission, and we pride ourselves on offering exceptional service, premium furniture, and unbeatable value. If you’re looking for a reliable furniture store in South Wales, visit us today and discover quality furniture at competitive prices, all under one roof!


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

165 reviews

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1-star

Replied to 75% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Very Helpful and Excellent Service

Very Helpful and Excellent Service
The shop were helpful and when our furniture was delivered there was a query which I discussed with the delivery men. The shop answered my query before I could go back to them with the question

April 14, 2026
Rated 1 out of 5 stars

Pictures of rug very misleading nothing…

Pictures of rug very misleading nothing like when it arrived. I requested a return and was told I would have to pay the courier charge. I disputed this in the grounds of misleading pictures of the rug but the cost was still deducted from my refund which took nearly to weeks to be issued. I would not order from this company again.

April 14, 2026
Rated 5 out of 5 stars

Brilliant company

Brilliant company, held our order whilst we were on holiday and had the delivery today. The two gentlemen were excellent moved our old furniture into another room for us then brought in the new furniture unpacked it and took all the packaging away excellent service from start to finish. Excellent quality furniture.

April 13, 2026
Unprompted review
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Reply from The Place For Homes

Thank you for your wonderful review, each and every member of our team really appreciate it.

Rated 5 out of 5 stars

Very happy customer

Great, fuss free service. Order placed, deposit paid, interest free credit agreement sent and delivery arranged just a few weeks after. The 3rd party delivery service was excellent too. Best thing though.. the price beat the socks off a certain 'never knowingly undersold' company.

March 20, 2026
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Reply from The Place For Homes

Many thanks for your lovely review

Rated 5 out of 5 stars

A First Class Service & Pricing

It was a real pleasure dealing with The Place for Homes. I spoke with at least 4 different members of staff between choosing my furniture, right through to a more than satisfactory delivery. Always friendly, polite and efficient. I would not hesitate to both recommend to others, and to use them again.

March 20, 2026
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Reply from The Place For Homes

Thank you for your 5 star review, we really appreciate it and are thrilled that you found all our staff helpful, polite and efficient. We'll pass your comments on.

Rated 5 out of 5 stars

The furniture shop has a wide range of…

The furniture shop has a wide range of choice and has reasonable prices and excellent helpful sale staffs 👌
also a very efficient delivery service
“Thank you”

March 9, 2026
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Reply from The Place For Homes

Thank you for your review we have passed your comments on to our sales and delivery teams who all really appreciate your lovely comments.

Rated 5 out of 5 stars

An excellent Company to deal with in all respects

Unable to find a 3 piece suite showroom in Cornwall where we live. Found this showroom near to where our daughter’s family live.
Upon arrival at what appears to be an old aircraft hangar, but inside we were well and truly spoilt for choice. Had never seen so many items of lounge furniture in one place and well laid out.
Was approached by salesman Rees, who was everything a salesman should be.
We discussed all options included delivery to Cornwall. Upon returning to Cornwall we asked for a sample of the furniture fabric we were interested with. This arrived - we ordered the suite on the phone and were informed that when the suite arrived in Wales they would store it until we were ready. Eventually because of carpet installation problems we did not have the suite delivered for 3 months. There was no problems with the wait. The delivery was perfect. I cannot recommend this Company highly enough enough regarding their showroom, staff and the whole buying experience. I could have just left a short ‘ OK ‘ experience but this Company deserves more.

December 29, 2025
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Reply from The Place For Homes

Thank you for your wonderful review, it really means a lot to us. Our whole team really appreciate it.

Rated 5 out of 5 stars

SO GLAD WE REMEMBERED YOU

We have just moved home and needed a replace dining table, chairs and sideboard/media centre.having visited numerous furniture outlets in Cardiff & Swansea finding nothing suitable. We remembered 'The Place for Homes' and one trip got it all sorted at very reasonable prices. Delivery and assembly went extremely well ... Thoroughly recommend them .... Just pop along I am sure you will be well impressed

March 13, 2026
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Reply from The Place For Homes

Thank you for your lovely review and we're thrilled you found everything you needed under one roof !

Rated 5 out of 5 stars

More than happy with the new sofa

More than happy with the new sofa .
Especially the price a lot cheaper than the other departmental store in Cribbs causeway Bristol where I first saw the sofa .
When I rang The Place For Homes they were very helpful . As were the delivery team . So one very happy customer .

March 11, 2026
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Reply from The Place For Homes

Thank you for your lovely review we pride ourselves on providing quality products and brands at the very best prices.

Rated 5 out of 5 stars

Good price

Good price, goods as described and update as to delivery

March 1, 2026
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Reply from The Place For Homes

Thank you for the review we really appreciate it

Rated 5 out of 5 stars

Great friendly service

The two men that delivered the dining table and chairs arrived on time and were very friendly. They had every set up in no time and after a quick demonstration on how to extend the table they were heading off. The table looks great and is exactly what we were looking for.

February 26, 2026
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Reply from The Place For Homes

We have passed your message on to our delivery team and thank you for the 5* review it really is appreciated

Rated 5 out of 5 stars

Great family company

Great family company
Quality of good superb
Delivery on time

February 24, 2026
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Reply from The Place For Homes

Thanks for the 5* review as a family and from the whole team it is really appreciated.

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