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Theplayretrogames Reviews 

49
•
TrustScore 1.5 out of 5

1.3

Game Store
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Review summary

Created with AI, based on recent reviews

Looking at 49 reviews, most reviewers were let down by their experience overall. Customers frequently reported not receiving their orders after making purchases, leading to significant frustration. Many found tracking numbers fake or non-functional, and the company's website often became inaccessible. Attempts to contact customer service via email were largely unsuccessful, with no responses or replies. Some people were dissatisfied with the payment process, often disputing charges with banks or PayPal due to non-delivery. Many reviewers noted they were drawn to the company via social media ads, with unreceived items frequently intended as Christmas gifts.

What people talk about most

Order

Reviewers highlight significant dissatisfaction with their orders, frequently reporting that items paid for... See more

Product

Reviewers express significant disappointment with products, frequently reporting that items ordered, often as... See more

Website

Clients share negative opinions on the website, with many reporting that tracking links and order... See more

Customer communications

Consumers find contact to be a source of frustration, with many reporting that their emails go unanswered and... See more

Payment

Customers consistently note negative experiences with payment, with many reporting difficulties with order... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Just when I thought I’d found an amazing pressie for my hubby, I get stung by a scam. Got suckered into buying thee products through their Instagram advert, only to find (once I received the confirma... See more

Rated 1 out of 5 stars

SCAM! Ordered 11/28, received tracking links and order confirmation that my browser warns against opening. It says they are impersonating and trying to steal my info. I’ve reached out to their provide... See more

Rated 1 out of 5 stars

Absolute scam!! Ordered on 29th November after seeing a advert on Facebook. I was given a tracking number which never worked. After trying to contact them via email I found these reviews and now I rea... See more

Rated 1 out of 5 stars

SCAM!!! Avoid at all costs, what a vile company! I ordered on 18th nov, tracking no didn’t work! After not recieveing my order after 2 weeks I sent an email, I got a reply then they stopped answe... See more

Company details

  1. Game Store
  2. Gaming service Provider
  3. Toy Store

Contact info

1.3

Bad

TrustScore 1.5 out of 5

49 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

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1.3

All reviews

(49)

49 reviews in the last 12 months

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Rated 1 out of 5 stars

Gutted - Looks like a Scam

Gutted, I had ordered this as a Christmas present and I was looking forward to getting this and playing retro games with my lad at Christmas.
I can't even get onto the website now to contact anyone.

December 17, 2025
Unprompted review
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Rated 1 out of 5 stars

SCAM

SCAM. ordered £60 retro game console, from Facebook, 3 weeks ago for my son for Christmas, nothing arrived and can not get in contact with company, avoid.

November 23, 2025
Unprompted review
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Rated 1 out of 5 stars

Beware…SCAM!

Just when I thought I’d found an amazing pressie for my hubby, I get stung by a scam. Got suckered into buying thee products through their Instagram advert, only to find (once I received the confirmation email) that everything is fake. Such a shame that there are disgusting, thieving, morally corrupt people in this world. If you are lucky enough to check the reviews before purchasing, please be warned and avoid this company.

December 3, 2025
Unprompted review
Rated 1 out of 5 stars

SCAM!! AVOID AVOID AVOID!!!!!

SCAM!!!
Avoid at all costs, what a vile company!
I ordered on 18th nov, tracking no didn’t work! After not recieveing my order after 2 weeks I sent an email, I got a reply then they stopped answering me! My bank has fortunately issued me with a refund.
Never again will I order from a facebook ad!

December 14, 2025
Unprompted review
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Rated 1 out of 5 stars

Scam !!

Scam !!! Ordered on the 2nd December didn’t see no reviews brought of an ad never received !! C’’ts

December 2, 2025
Unprompted review
Rated 1 out of 5 stars

SCAM

SCAM - Bought two items for kids Christmas never received, no way of contacting them.

December 12, 2025
Unprompted review
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Rated 1 out of 5 stars

Absolute scam!

Absolute scam!! Ordered on 29th November after seeing a advert on Facebook. I was given a tracking number which never worked. After trying to contact them via email I found these reviews and now I realise its a scam. I've contacted my bank for the money back so im hoping I can get it back and purchase through a decent company!!

November 29, 2025
Unprompted review
Rated 1 out of 5 stars

Avoid!!! Scam!!

As others have said this appears to be a scam. They take your money and give you a fake Royal Mail tracking code.
I contacted my bank to dispute the payment as item not arrived and company uncontactable. I suggest others try this approach to get your money back!!

December 1, 2025
Unprompted review
Rated 1 out of 5 stars

Scam

Scam. I ordered the game for my son in November. Didn’t receive the order and looked up with the order number I have received, just to read your order has not been registered. Contacted the customer service with proof of purchase, have not received any more response.

November 26, 2025
Unprompted review
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Rated 1 out of 5 stars

Repeating what everybody else has…

Repeating what everybody else has said...SCAMMED. Purchased this for my husband for Christmas 2 weeks ago. Emailed them but no reply and then cant load the website. Absolute scum bags, sick to death of these vile lowlifes. Sorry to everyone else on here too

December 8, 2025
Unprompted review

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