The Polycarbonate Store Reviews 5,737

I found them online and their products are superb quality, the bronzed polycarbonate sheeting and trim pieces i needed for a pergola roofing project were superb. Stylish and practical with great price... See more

Easy to order, products are great. Customer service was good. The only downfall is the week slot for delivery. Couriers are used and decide the schedule so a day can't be given for delivery, which is... See more

Good ordering on website But when collecting take place at factory went to office not clear were to go waited 10 / 15 minutes took van to shutter door 10 minutes later loaded when check order not r... See more

The day after placing my order I received an email saying it will be delivered in four days. It arrived as promised, well wrapped in manageable packs. The cheerful driver helped me get everything in... See more

Our polycarb came secure and well wrapped, delivered to our door which is up a number of steps. We have used the polycarb for a number of things, on top of our bedside table, revamping internal door a... See more

I wanted a Polycarbonate roof to replace a damaged glass roof on a lean to greenhouse. I thought of using the online ordering option. I had no experience of using polycarbonate so I chose to use th... See more

When needed to alter the order, all that was needed was a quick phone call to the company and a real human-being was there at the other end of the line answered the call. I gave details of alterations... See more

The ordering process was easy, plenty of advice and tutorials were made available. The delivery was made in the timeframe given. The delivery was stated as kerbside but the driver helped position th... See more

Every person I spoke to, from the sales team to the accounts team and the delivery driver were exceptionally helpful, friendly and polite! It made for a very pleasurable experience! The product w... See more

Easy to order, once you had an idea of what was required. maybe a "if you buy this item you will need that item or we recommend fixing this with that" sort of memory jogging so you do order what you n... See more

Excellent service. Fast delivery, considering I’m about 170 miles from the company, I usually get it within 5 days. Sizes cut accurately to my measurements. Keen price for quality product. What’s n... See more

Good price and great customer service even for quite a small custom order for a garden project. Very helpful in adding a couple of extras to the order and accommodating roadworks outside our house in... See more

The Customer Service has been more than excellent. Samples of the product were sent immediately. I was helped through all aspects of ordering and my purchase was delivered safely in double-quick tim... See more

3rd party disappointment! Interesting to learn, that whilst I made my purchase through the polycarbonate store website. The company is actually owned by Palram Industries, operates as Century Plasti... See more

I've rang a couple of times and they have been informative and also gave me documentation to help with my construction. I did purchase all of the materials for my roof which is now up, just waiting f... See more

Great supplier, would definitely use again. Ordered 14 sheets and a few arrived damaged, sent a photo and was sent replacements quickly with no issues. Good quality too.

Poor customer service. They delivered a polycarbonate sheet the wrong size (too small). They requested evidence in the form of pictures. I sent them a video clearly showing the issue. They still didn’... See more

I needed to replace all the panels in my greenhouse as the ones originally supplied had become brittle and cracked over time. I ordered new twin wall polycarbonate panels from The Polycarbonate St... See more

Very helpful, easy to order and even accommodated a last minute addition to the delivery. Order exactly to the sizes we wanted. 2nd time of using this company and probably not the last!

Very good communication with respect of order for Polycarbonate greenhouse panels one of which was a triangular shape. Product arrived well packaged and fitted perfectly into the necessary recesses. H... See more

A very nice chap who carried it all the way down my drive as his lorry was too big. Also suggested I keep it under cover so it would not blow away.

A good choice of materials to choose from, web site easy to explore and delivery service quite prompt. Kept me informed how my order was progressing.

Easy web site to use, and order. Prompt delivery and great product. Read all the installation advice available on the web site. Jobs went perfectly as a result.

Delivered really promptly, extremely well packaged so no damage to materials Can't really fault the company, used twice now and flawless transaction on both occasions

Ordered a few sheets of cut-to size twin-wall and accessories for a garden project. Great choice of products, good quality and delivered for a fair price. Kayleigh was very helpful with the order, tha... See more

Excellent service, easy to use website for online ordering. Also very helpful during phone contact, to confirm delivery instructions. Polycarbonate sheets cut to exact size oreded and well packed for... See more

The knowledge and help given by the sales person to a first time novice installer to get everything needed to to get it right. Even though I got it wrong first time but then corrected it second time.... See more

My 2 sheets of polycarbonate arrived safely with a helpful efficient driver. We are up a track and he managed the truck round tree branches and soft patches, and the helped us put the sheets away..Gre... See more

A great company There staff are very very friendly and helpful over the phone Delivery very speedy and the drivers were very good and helpful I would highly recommend using The polycarbonate sto... See more

I have used these guys before...brilliant product and excellent customer service on phone contact. One thing: the carrier needs to sharpen up as my pack of polycarb sheets had been damaged on the cor... See more

Good products, reliable and always kept me informed about my delivery. They are operated by knowledgeable people. Not useless Bots.

I needed replacement sheets of polycarbonate to repair my green house. I asked for them cut to size. The order was completed in good time and delivered to my door. It felt expensive but you get wha... See more

Has good has your ladies are when selling the products the company stinks of money grabbing and being extremely unhelpful. You sell a product under a description that’s wrong even with the hint... See more

I received very good customer service from the girls on the phone (5 stars to them) who helped me with placing my order and then further help when the delivery didn’t turn up on the scheduled day. I... See more

A nice company. My order was complete and on time. The customer service was exceptional, credit to the young lady in the office. My roofing sheets were cut to the exact lengths I wanted. Everything ar... See more

My bespoke panels were perfectly cut to size, have a lovely surface shine and were delivered on time and well packaged. Thank you

Easy to order, delivered as advised and when I made an error, customer service helped me to quickly fix it. The quality of the product is good for the price paid.

Well wrapped, product good. Delivery service atrocious, will not deliver to me but you will drive a further 100 miles north past me, so that I can incur further transit costs. Also over 3 weeks to com... See more

Hopeless service! they have the wrong email address,,, I'm in the UK and never ordered from them!

The delivery company did not follow the delivery advice which cause a lot of problems. Service from the polycarbonate store was good but badly let down by the delivery company.

Fantastic product ..very strong virtually unbreakable free delivery on most items.. easy to order and speak to someone on the phone

The Product i received was exactly what i ordered and the delivery was very prompt, i was told a time of delivery and it arrived to the minute(i did not have to wait in for delivery) Thank you

Overall not bad. But delivery was arranged for the back of the address. However the driver dumped it all in the front garage and left. As the customer is in their 80s. I was called and had to travel... See more

Product always arrives undamaged and well packaged. Best price in the market. Have used several times now.

Have used this company many times over the past few years. They never fail to impress. From order to delivery the service is flawless. Good customer service and communication. Definitely recommended.... See more

I just had to write and let you know how very friendly and extremely helpful the sales advisor Kayleigh was in the purchase of polycarbonate to replace the conservatory roof for my Mum... See more

Very helpful in answering my questions and my order was delivered in very good time and was very pleased with the excellent and reliable service.

Order wasn't delivered on time due to a mix up with the order . Then we wasn't given any notice when they turned up. Just left on the drive without any notification. Materials were fine though. Woul... See more

Good products at good price. Have used them twice now for pergola projects which were delivered on time would recommend.

Friendly and professional with excellent prices and fast delivery. Would shop there again anytime, and already have!

my order was processed in the wrong unit of measure which meant i had to wait a further time for recutting and a new delivery slot.

Easy to navigate web site, ordered on line and great communications about delivery times. Items despatched exactly as specified and the delivery driver was excellent in helping this doddery old pensi... See more

Order was delivered exactly as promised. Everything was well packed and of excellent quality. Would highly recommend.

As with most of the 4* reviews the company is seriously let down by its delivery service! Being told which week it will arrive is not very helpful! No contact at all on the day - we were out - luc... See more

Good service from order to receipt of items. Website easy to navigate and find what I needed. Ordering was simple.