The Property Explorer Reviews 

666
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Excellent service from start to finish! The estate agents were very responsive and arranged a property viewing for me at very short notice, which I really appreciated. Throughout the purchase,... See more

Rated 5 out of 5 stars

Property Explorer are, quite simply, brilliant. As a Landlord I have used the Lettings team and found Megan to be particularly efficient, focused, and a good ear to run ideas through. I have... See more

Rated 5 out of 5 stars

Excellent service from start to finish. Kevin and team were professional, friendly, and always quick to respond to any questions. They kept me updated throughout the entire selling process and made ev... See more

Rated 5 out of 5 stars

From the very first phone call and the first meeting with Oliver, we knew this was the agent to sell our property and we were not disappointed. The Property was sold within 2 weeks!. Kevin looked... See more

Company details

  1. Real Estate Agents

Written by the company

We are a successful, family run local estate agency. We understand that the moving process needs attention to detail, honesty and good communication. We provide an excellent service to all our clients and our reviews showcase this. Oliver Brooks Director


Contact info

4.9

Excellent

TrustScore 5 out of 5

666 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(666)

25 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I highly recommend Property Explorer…

I highly recommend Property Explorer but in particularly Kevin who was amazing in selling my late mother’s bungalow. I really appreciated his professionalism and attention to detail, he was very responsive and knowledgeable.
I will definitely be using Kevin to sell my own property.

September 11, 2025
Unprompted review
Advertisement
Rated 5 out of 5 stars

Wendy is truly exceptional

Wendy is truly exceptional! Her dedication, kindness, and professionalism made my tenancy experience unforgettable. She went above and beyond, always available and responsive. Her excellent reference was the icing on the cake. I'm so grateful for her support and guidance. If you're looking for a reliable and caring agent, look no further! Five stars isn't enough – she's truly outstanding!"

September 4, 2024
Unprompted review
Rated 5 out of 5 stars

We would highly recommend The Property Explorer

We would highly recommend the property explorer if you are looking to sell/buy a property! Our house sale has been far from smooth, with lots of bumps and hurdles along the way but Kevin has been a great support throughout, kept us updated at all times and reassured us throughout. Thank you to everyone at The Property Explorer for making a very stressful few months so much easier and for helping us sell our home and finding us our dream one!

August 12, 2025
Unprompted review
Rated 5 out of 5 stars

Great Service from The Property…

Great Service from The Property Explorer!
We had a fantastic experience with The Property Explorer. Kevin provided excellent service and guided us every step of the way as we bought our first house. He was professional, helpful, and made the whole process smooth and stress-free. We’re so happy with our new home and would definitely recommend Kevin and The Property Explorer to anyone looking to buy or sell!

August 8, 2025
Unprompted review
Advertisement
Rated 5 out of 5 stars

A Service of Excellence

Kevin and all the Team at Property Explorer have been fantastic in all aspects of our Sale and purchase.
We would thoroughly recommend them to anyone. Thanks once again for all your help and kindness.

July 16, 2025
Unprompted review
Rated 5 out of 5 stars

Outstanding Property Agents… Highly Recommended

The Property Explorer have been my choice of agent for my last two property sales and most recent foray into the market. I have found their services go above and beyond other agents, ensuring they provide good quality and effective feedback and keeping me updated at all points in the process. My particular thanks to Kevin, who worked exceptionally hard, was an absolute pleasure to talk to, and took the time to thoroughly understand my position and that of potential buyers.

July 15, 2025
Unprompted review
Rated 5 out of 5 stars

Property Explorers for excellent service.

Oliver, from Property Explorers, was recommended to me by a close friend. He promptly returned my call, and came to my home to propose his plan for selling the house. I also interviewed another reputable agent, the previous day. I liked Oliver’s energy and enthusiasm, on the prospect of selling for us. I agreed and signed his very simple and reasonable contract and terms. The service was concise and thorough. From the day I signed, there was a quick and beautiful photography session and went online in a couple of days. There were two or three other agents that that took over, and after Rachel on the open house, and Danny’s buyer negotiations, I got a very good offer. Kevin then finalized the entire process, which was slightly longer than I expected (due to chain), but still shorter than most sales. The communication was excellent, from start to finish. I recommended Ollie to close friends, also selling in my area, and they also sold quickly and were very happy with their results. For me, I needed someone with great follow-through and follow-up, and Property Explorers, were exactly that, for me. I would use them in future, if I needed expert agents for my next home sale or purchase. I highly recommend them.

June 30, 2025
Unprompted review
Rated 1 out of 5 stars

Very disappointing experience

Very disappointing experience. I agreed a sale over three months ago, yet there’s been no meaningful update from the estate agent about the buyer’s mortgage progress. I’ve just learned from my solicitor that the buyer hasn’t even submitted a mortgage offer to their lawyer—a completely unacceptable delay.

What makes this worse is that the buyer is using the agency’s own in-house mortgage advisor. Despite that, they’ve failed to provide any clear timeline or update. I raised my concerns formally and sent a written notice outlining next steps, yet the estate agent didn’t even acknowledge receipt or follow up.

The dismissive attitude, lack of transparency, and complete failure to communicate have put my own purchase at serious risk. I expected a much higher standard of professionalism.

June 21, 2025
Unprompted review
Advertisement
Rated 5 out of 5 stars

First Time buyers!

The process with Property Explorer has been brilliant, Kevin has been so helpful and honest throughout the whole process and as first time buyers we couldn’t have asked for more. Thank you very much.

June 11, 2025
Unprompted review
Rated 5 out of 5 stars

Sale, Basingstoke

The team at Property Explorer Basingstoke are true professionals. Their expertise shone through when getting our house sold and the process was very easy. Kevin in particular kept us up to date at all times and no query was too small. We would highly recommend!

June 6, 2025
Unprompted review
Advertisement
Rated 5 out of 5 stars

Excellent Estate Agents

I have been really impressed with the team at the Property Explorer, viewings were well handled and the support we received from Kevin during the conveyancing process (they handled our sale and purchase) was excellent.
Straightforward and honest to deal with.
Would definitely use again.

May 22, 2025
Unprompted review
Rated 5 out of 5 stars

A big thank you to Danny and Kevin!

A big thank you to Danny and Kevin at the Basingstoke branch - we had what started out as quite a stressful house sale, with the loss of a buyer, but Danny was so supportive and worked so hard to secure us a second buyer very quickly. Both Danny and Kev have been so patient and always quick to respond to any enquiries we've had. From start to finish, they've been positive, patient and helpful and we would not hesitate to use them for any future house moves! On Danny's recommendation we used Hayley Butler at Rowberry Morris as our solicitor, and the communication between everyone has been great, Hayley is so friendly, professional and helpful - thanks to everyone we've hit our target completion date!

May 20, 2025
Unprompted review
Rated 5 out of 5 stars

Exceptional - true class

From the moment we decided to sell our home and upsize, Simon @ The Property Explorer was right there with us, making the entire process straightforward and even enjoyable.

Simon was always available to answer our questions, no matter how big or small. His commitment was evident; even on his days off or while on holiday, he never hesitated to check in and keep things moving.

With multiple parties involved in our property chain, Simon did a stellar job of keeping everyone informed and coordinated. His professionalism and dedication truly set him apart from other agents we have used in the past.

We wholeheartedly recommend Simon and The Property Explorer team to anyone looking to buy or sell a home. Their exceptional service has left a lasting impression on our family, and we will forever be very grateful.

Thank you, Simon, for everything. We’ll genuinely miss working with you mate x

May 19, 2025
Unprompted review
Advertisement
Rated 5 out of 5 stars

Thankyou Property Explorer!!

My wife and I recently purchased our first home through Property Explorer, and we also chose to use their in-house mortgage service. As first-time buyers navigating what turned out to be a fairly complex chain, we were genuinely impressed by how smooth and stress-free the entire process was.

Kevin and Danny were fantastic—clear, consistent communicators who kept us updated every step of the way. They were always quick to respond to any questions and made us feel supported throughout.

We couldn’t be happier with the service and highly recommend Property Explorer, especially to fellow first-time buyers. A big thank you to Kevin and the whole team!

April 25, 2025
Unprompted review
Rated 5 out of 5 stars

Experts

Expert, Friendly, Efficient Service. Thanks to all the team at Property Explorer, Rachel, Dan, Garth and all.Thanks for Selling our Home would highly recommend.

March 22, 2025
Unprompted review
Rated 5 out of 5 stars

I would highly recommend Property…

I would highly recommend Property Explorer to sell properties. They are a great team of people who helped us sell our house and always kept us updated of progress. A big shout out to Kevin Cheeseman who was our main contact, what a great guy and wish him and Property Explorer every success for the future. If you need a great Solicitor as well please contact Clare Leach at Neale Turk in Basingstoke, very helpful and competitively priced. Thanks again everyone.

March 28, 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look