The Property Selling Company Reviews 

73
TrustScore 3.5 out of 5

3.7

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Rated 1 out of 5 stars

Almost impossible to deal with as a buyer, didn't respond until a week later, then an hour before the viewing cancelled it even though we were on route. Then no response If you're a seller I would n... See more

Rated 5 out of 5 stars

Holly has been exceptionally helpful. Communication was excellent during our buying process. If she didn’t know an answer to a question she would promise to get back to us and did so quickly and profe... See more

Company replied

Rated 5 out of 5 stars

Abbie was responsible for the recent purchase of my flat, she was extremely helpful, always goes the extra mile for her clients. Id recommend Abbie to anyone that needs to sell or buy as she makes it... See more

Company replied

Rated 4 out of 5 stars

The process to sell directly to them wasn't good in my experience as they were evasive and the offer eventually made was much less than previously indicated. HOWEVER, Sales Progressor Gemma Robinson m... See more

Company replied

Company details

  1. Money & Insurance

Information provided by various external sources

If you’re looking at putting your property up for sale then there are several reasons that you should choose us ahead of any traditional estate agent. Our quick sale service means that we can sell your house in less than 28 days. We have a network of investors we’ve built up over years working in the property industry who we can send your property listing to in just a few clicks. The whole process is hassle-free & there are no fees, so why not give it a try?


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3.7

Average

TrustScore 3.5 out of 5

73 reviews

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3.7

All reviews

(73)

7 reviews in the last 12 months

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Rated 5 out of 5 stars

All of the team were so helpful and…

All of the team were so helpful and approachable and friendly. Every time I called with a query there was someone who was happy to help and had the information I needed to hand. Jess and Gemma were proactive and eager to help and they took so much of the stress out of this process.

November 16, 2023
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Rated 5 out of 5 stars

Great team ethos

Great team ethos, both Jessica and Gemma have been absolutely brilliant.
Laborious sale that don’t go through for other reasons, property sales team where outstanding nevertheless.

Very professional and personable in understanding client requirements and very hands-on in their approach

Highly recommended !

October 19, 2023
Unprompted review
Rated 5 out of 5 stars

The property buying and selling company…

The property buying and selling company were brilliant from start to were we are now we were able to communicate at all hours the advertising was superb we sold on the first viewing we have had a no hassle experience the duty of care to us is exceptional the conveyancing coy elite property law firm have been incredible especially Lydia dealing with the legal side our cost were covered by the Coy well done to all concerned we can very highly recommend these guys for a quick and stress free experience and we have done already .thank you Melissa Gemma Jessica and all the team .

October 27, 2023
Unprompted review
Rated 1 out of 5 stars

The worst estate agent I've ever seen

The worst estate agent I've ever had the displeasure of dealing with. Wanted to see a flat for rent, was spoken to curtly and rudely every time I called. Had a viewing for Friday which was cancelled out of thin air - called and was told the flat had gone. I had called on Wednesday to arrange the viewing, was offered Thursday and declined (due to work), tried to call back on Thursday morning multiple times to say I could make it after all. I was sent to voicemail repeatedly and had to email, was told the agent would see what she could do. Friday got the original viewing cancelled.

Zero communication and zero politeness. Sincerely hope they go out of business. And to Elena - if you don't enjoy speaking to people, you're probably in the wrong line of business.

October 13, 2023
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Rated 4 out of 5 stars

Not great as a buyer but a great agent

The process to sell directly to them wasn't good in my experience as they were evasive and the offer eventually made was much less than previously indicated. HOWEVER, Sales Progressor Gemma Robinson made up for this when I sold on the open market through them. Gemma and Jessica made possible a difficult sale I'd been struggling to make a reality for over a year. Thanks especially for getting this over the line when obstacles were thrown in even as late as on completion day.

August 16, 2023
Unprompted review
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Reply from The Property Selling Company

We're sorry that selling to us directly didn't quite work out for you, but nonetheless glad that we still managed to come to a resolution and sell your property. We're also happy to hear the glowing review for Gemma and Jess which we'll be sure to pass on, and that they managed to finally get you moving!

Thank you for the great review :)

Rated 1 out of 5 stars

Gormless bunch of chancers

Is the kindest thing I can find to say about this gormless bunch of chancers.
1- Refered to Potters Bar when they actually meant London SE8.
2- Gave me the wrong name for the person about to ring my doorbell.
3- Accidentally swapped my keys for someone else's so I had to get a locksmith to change the locks.
4- Won't write an accurate description in case it puts people off making a viewing appointment.
I cannot say for absolute certain, but I believe that their staff are so busy writing fake 5* Trustpilot reviews that they are unable to spend any time marketing your property for you.

September 8, 2023
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Rated 1 out of 5 stars

Completely disappointing

With the exception of the first part (pre-selling, getting you to sign) the entire experience has been utterly disappointing, in all respect. Poor communication, misaligned marketing of the property, promises never delivered and of course, zero results.

June 30, 2023
Unprompted review
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Reply from The Property Selling Company

Hi Dimos,

We’re sorry to hear of your negative experience in dealing with ourselves, but we feel this review doesn’t exactly paint the full picture.

To first discuss your opening sentence of the review, It wouldn’t make sense for us to provide a service that is just focused on the pre-sale or “getting you to sign” as you say, because the process is completely cost free.

We do agree with you though, the communication has been poor, but this isn’t through fault of ours, which we explained to you numerous times. We struggled despite numerous attempts over several days and even weeks to get in touch with your tenants, but with no luck.

We kept in constant contact with yourself throughout this whole period, keeping you up to date with our attempts – but this was met with hostility, and accusations towards our staff members, especially when we asked for your assistance on the matter to try and reach out to the tenant.

Despite all of this, we finally got in to the property after hours of our staff members time and again at no cost to you. After arranging viewings the feedback we got was that the property was in a very poor condition but we won’t go into too much detail here about that, but what we will say is it wasn’t as described.

After the 28 days you contacted us to remove the property, which was completely fine. Despite all of this, we still do wish you the best of luck with your sale – but if we could provide some advice, if you could smooth over relations with your tenant and try to ensure they are co-operative and available it would make the process with whichever estate agents you choose a LOT smoother and lead to a much faster sale and resolution for you both.

Best wishes,
TPSC

Rated 5 out of 5 stars

Selling our property 😊Would definitely recommended selling our prope

Would definitely recommend Good communication always available if need anything took stress away from selling our property 😊nice down to earth professional staff thanks you

November 1, 2022
Unprompted review
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Reply from The Property Selling Company

That's what we do - take the stress away from an otherwise typical stressful situation!

Thank you for the review Carol, it honestly really means a lot and we'll be sure to pass it on to the full team.

Rated 5 out of 5 stars

The sale of my house!

I am very pleased that I chose The Property Selling/Buying Company, I found that from the start to the end they were upfront and honest about the process they took at every stage! The staff were very helpful, professional and polite at all times. There were two lovely ladies that I mainly dealt with JB & GR were brilliant, they looked after me if I had a problem, they would do their best to give me an answer or find a solution. I can’t praise them enough for the effort they put in on my behalf. I would recommend the company and staff to anyone!

April 22, 2023
Unprompted review
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Reply from The Property Selling Company

Thank you for the wonderful review SB, for JB & GR.

Don't worry, we know who you mean! It means so much to us, and the whole team that you would recommend our service.

We wish you all the best for the future, and should you ever need us again, you know were we are!

Rated 1 out of 5 stars

The agent didn't turn up

The agent didn't turn up. When I looked on Rightmove for the telephone number I discovered the property was sold subject to contract. It was not sold yesterday when I booked the viewing. I called the office and was told if I did not receive a text confirming the viewing basically it was my fault for driving 3 hours and turning up. I did receive a call from the manager to apologise but she said I should have waited for a text before travelling. Scott arranged my appointment and did not tell me to wait for a text. In any case, surely a courtesy call from them to say the viewing is cancelled would be nice? Apparently "Scott" is off sick today. My view is the property is STC so they just could not be bothered to turn up. Absolutely disgusting and extremely unprofessional. I would avoid this company in future.

May 16, 2023
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Rated 1 out of 5 stars

Agent didn't turn up on a viewing

No agent turned up for the viewing appointment. Person at office didn't know who Scott Shaw was. Left voicemail with office manager...never got a return call. Scott Shaw replied to my email with "what answers do you want?"
This company does not seem very professional.

April 30, 2023
Unprompted review
Rated 5 out of 5 stars

Amazing service!!!!

I was sceptical dealing with TPSC to begin with, this is no reflection on the company it is because I’m quite a risk adverse person however I received the most amazing and professional service throughout my selling experience. Gemma Robinson was an absolute star and a real credit to you. We came across a land registry issue at the final stage of the sale but Gemma was excellent trying all she could to sort it and keeping me as the seller and the buyers fully informed at every step. I would highly recommend this company to anyone, and if you get Gemma to deal with you will be in the best possible hands. Thanks TPSC.

March 13, 2023
Unprompted review
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Reply from The Property Selling Company

Awh thank you for such a wonderful review Marie, it's not often Gemma gets a mention as she works tirelessly often in the background - so we're sure it'll mean a lot to here reading this. Thank you and we wish you all the best in the future.

Rated 1 out of 5 stars

Avoid this company .. not truthful to start with, we lost £1000 because of them not telling us big fault with property

We lost £1000.00 of hard earned money because jess,scott and other jess anderson, none told us about such a big issue of struct movement on the house we were buying. It got picked up by bank. Do not use this company if you are First time buyers as they will not be truthful to start with and like us , we lost the money we paid for searches and starting process:(. Now we see the property is gone on Auction, no one from the company apologised nor they bothered of the whole situation, we had to go through.
AVOID ..AVOID
It was our first time buyer bad nightmare that we came and dealt with The property selling company..

February 24, 2023
Unprompted review
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Reply from The Property Selling Company

Hi Shruti,

Thank you for your review - but, if we're going to be honest, we don't feel it's entirely fair to the situation.

There is potential structural movement on your property that is correct, but it was us who paid for the report on the property, and we gave you it as a gesture of good will - so you didn't have to pay for another one. The report highlights that there is potential structural movement, and that you need to get a professional out to look at the property.

On top of this, again as a gesture of good will, we also offer you £2,000 so you could get another survey, covering the £1,000 you had already spent.

Buying any property comes with risks, as you are first time buyers we did initially make you aware of this and try inform you around the risks of purchasing a property.

We tried everything we could to rectify the situation and make you feel at ease throughout. We're saddened that you don't feel the same.

None the less, we wish you all the best.

Kind Regards,
The Property Selling Company

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Rated 5 out of 5 stars

This company know how to employ the right people!

I have already wrote a review for Abbie Willis as her customer service was exceptional during the process of us selling and buying a new property; but she left the business before we completed, to which she did a thorough handover to Kim Elliott, who did an equally amazing job and got us over the line (by kicking a few solicitors in touch) The Property Selling Company obviously know how to employ the right kind of people! Thank you again.

May 23, 2022
Unprompted review

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