The Protein Factory Reviews 

67
•
TrustScore 4.5 out of 5

4.3

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 65 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional quality of the protein powders and athletic supplements, noting that these items provide fantastic support for daily fitness goals, muscle growth, and overall physical performance. Buyers also appreciate the budget-friendly pricing, stating that regular purchases remain affordable while delivering authentic and reliable results over extended periods of consistent use. Some reviewers were not happy with order fulfillment, noting significant shipping delays, unhelpful customer service responses, and frustrating situations where prepaid items were suddenly out of stock. A few consumers also mentioned encountering occasional issues with product textures or difficulties in sealing packaging properly upon delivery.

What people talk about most

Product

People report positive experiences with product, praising the genuine and effective quality as well as timely... See more

Quality

Users describe positive interactions with quality, consistently highlighting the excellent results, authentic... See more

Order

Reviewers highlight ambiguous aspects of order fulfillment, as while many consumers receive budget-friendly... See more

Price

Clients share positive opinions on price, expressing satisfaction with reasonable and affordable rates for... See more

Value for money

Customers had positive experiences with value for money, highlighting affordable pricing and excellent... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I like the quality of my creatine and order was on time and mostly protein factory is budget friendly as a student it helps me alot

Rated 4 out of 5 stars

I’ve been using Protein Factory’s whey protein and creatine monohydrate for almost two years now, and the results have been excellent. The whey protein quality is truly outstanding, delivering noticea... See more

Rated 4 out of 5 stars

The company is very well organized.. and I always get my orders on time.. keep it up.. just one thing keep all the mention flavours available.. thanks


Company details

  1. Vitamin and Supplements Store

Written by the company

The Protein Factory (TPF) is Pakistan’s most trusted destination for premium sports nutrition and wellness supplements. As the official distributor of The Protein Works™ (UK), Pure Health Nutrition and Forever Youthful, we deliver GMP certified, lab-tested products that meet the highest standards of purity, safety, and performance.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

67 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.3

All reviews

(67)

67 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

TOTAL MASS TOO PATHETIC

I bought Total Mass and the taste too pathetic and it does not dissolves smoothly. I used kavin levrone Anabolic Mass and it was fantastic but the THE TOTAL MASS PROTIEN FACTORY IS SO PATHETIC I WANT SUPPORT OR REFUND

November 12, 2025
Unprompted review
Advertisement
Rated 1 out of 5 stars

Awful Communication

I prepaid for 2 protein powders upfront, only to be told a week later that the product was out of stock. I confirmed cancellation multiple times on WhatsApp, spoke with a representative by phone, and emailed asking them to cancel and refund the order.
By the second week, after another follow-up, they told me the order had been dispatched and that I should refuse delivery. They gave me no dispatch date or tracking number in that reply, and still did not confirm when my money would be refunded.
After repeated attempts to cancel, being left to deal with a delivery I no longer wanted and an unresolved refund is deeply frustrating. I’m still waiting for clear cancellation and refund confirmation. Poor customer service, and careless communication. Deeply disappointed with a brand that is offering a good product but, just like most companies in Pakistan, the people behind are either too tired to respond proactively, or just don't care enough for their customers. I won’t be ordering from them again.

October 8, 2026
Unprompted review
Advertisement
Rated 5 out of 5 stars

Good quality products in reasonable…

Good quality products in reasonable prices. I'm regularly using their products for quite sometime now. The protein factory was my first supplement provider, and i loved their products..... It's been a great experience so far.

August 14, 2026
Unprompted review
Rated 5 out of 5 stars

Timely Delivery

I got my order delivered within 3 working days and all the products ordered seems to be in order. As for the results for their pea protein, creatine and D3 & K2 complex, I will have to wait for at least 1 month.

August 10, 2026
Unprompted review
Rated 5 out of 5 stars

I have been using there pea protein for…

I have been using there pea protein for a while now, no complains everything seems great. Quality is really good. Now i have started the Creatine monohydrate hopefully it won't disappoint me to. Highly recommend!

August 6, 2025
Unprompted review
Advertisement
Rated 5 out of 5 stars

Each and every thing made the…

Each and every thing made the experience great. And the response that I have got every time I wanted to ask something was good and gentle. And the products are high quality and at very good price too.

August 4, 2026
Unprompted review
Rated 5 out of 5 stars

I usually don't review products

I usually don't review products, but this one compelled me to do so. Its an excellent product, perfect taste and content atp a very affordable price. Highly recommended. Now i am able to complete my daily protein goal.

August 3, 2026
Unprompted review
Advertisement
Rated 5 out of 5 stars

Organic abd vegan peanut butter

It was thick, rich and creamy. It was 100% pure, neither sweet nor salty.I wasn't expecting such quality peanut butter. I am satisfied and soon going to purchase few more items from their gym supplements. Thank you the protein factory.

July 17, 2026
Unprompted review
Advertisement
Rated 5 out of 5 stars

At the moment i am using there whey…

At the moment i am using there whey protein and that is fantastic and superb very good if you are struggling with protein in your diet also after a hard workout it will recover you faster best and affordable price

July 1, 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look