I’ve just made this cooked it for the…
I’ve just made this cooked it for the required team and it’s come out so runny

Reply from The Protein Kitchen
Dear Brian,
Thank you for taking the time to share your feedback. We are genuinely sorry to hear that your experience with our Instant Oatmeal did not meet your expectations.
We were, however, quite surprised to read your comments regarding the consistency, as this is not how our oatmeal should turn out when prepared according to the instructions.
Our Instant Oatmeal has been carefully developed and tested to achieve a creamy, relatively thick consistency when using the recommended amount of liquid. An important part of the preparation is allowing the oatmeal to rest for the full five minutes with the lid on, as this gives the oats sufficient time to absorb the liquid and develop the intended texture. When these instructions are followed, the result should certainly not be runny.
Of course, we cannot know exactly what happened in your particular case. It is possible that the oatmeal was not given sufficient time to thicken, or that there was an issue with the amount of product in your cup. If the latter is the case, this is something we would absolutely want to investigate.
We genuinely care about the quality of our products and the experience of every customer. This is also why we would have really appreciated the opportunity to hear from you directly before receiving a one star review. We take all customer feedback seriously and are always happy to investigate any concerns and find a suitable solution.
We would therefore warmly encourage you to contact our customer service team at hello@theproteinkitchen.dk so we can look into your experience properly. We would also be very happy for you to give the oatmeal another try, following the full preparation instructions, as we are confident that the intended consistency is quite different from what you have described.
We sincerely hope that, once we have had the opportunity to address your concerns, you might consider updating your review to reflect the outcome.
Thank you again for your feedback, Brian. We really do value every customer and would appreciate the opportunity to make this right.
Kind regards,
The Protein Kitchen Team







