The Psychic Tree Reviews 

12,657
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 79 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the remarkably fast delivery and the careful, secure packaging, ensuring everything arrives safely and completely intact. People also deeply appreciate the wonderfully wide selection and the exceptional beauty of the products, including gorgeous crystals, insightful readings, and delightful gifts. Some reviewers were not happy with the quality or consistency of certain items, noting that some pieces appeared synthetic, faded, or poorly made. Consumers also reported occasional issues with missing components, unexpected order mistakes during packaging, or frustrating delivery delays across multiple orders.

What people talk about most

Product

Users describe positive interactions with product, expressing great satisfaction with the quality and beauty... See more

Quality

Customers consistently note ambiguous experiences with quality. Many consumers praise the genuine and... See more

Delivery service

Reviewers express high satisfaction regarding the delivery service, noting that packages arrive quickly and... See more

Order

People report positive experiences with order, highlighting fast delivery and items arriving quickly and... See more

Service

Consumers find service to be positive, leaving them feeling understood, supported, and well-grounded after... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I am mainly happy with the quality, authenticity and price of the crystals. A lot of other stores sell amethysts, selenites, tumbled stones etc at a highly marked up price, but The Psychic Tree's pric... See more

Rated 5 out of 5 stars

Quickly becoming one of my favourite online shops. I purchased a few crystals recentle and they are absolutely gorgeous, their size is impressive and their were packed with genuine care! I've also ha... See more

Rated 5 out of 5 stars

I had a picture email reading with Phoenix. It was spot on in identifying what has been going on and gave me reassurance in what is to come and what I need to work on to make that happen. Phoenix is v... See more

Rated 5 out of 5 stars

I normally purchase items from The Psychic Teee, but what caught my eye was the past life reading. I thought, 'why not? Let's do it'. Well, the following day after purchasing I received my reading.... See more


Company details

  1. Hobby Store
  2. Aromatherapy Supply Store
  3. Candle Store
  4. Flavours, Fragrances and Aroma Supplier
  5. Incense Supplier
  6. Natural Stone Supplier

Written by the company

Buy Healing Crystals, Scented Candles, Incense, Essential Oils & Jewellery personally selected by our team at The Psychic Tree, The UK's No.1 Spiritual Store. Order before 5pm for next day delivery and if you spend more than £20, postage is absolutely free!


Contact info

  • Unit 8 Chapel Park, Stadium Way, Sittingbourne, Kent, ME10 3RW, SITTINGBOURNE, United Kingdom

  • thepsychictree.co.uk

4.5

Excellent

TrustScore 4.5 out of 5

13K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 26% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

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4.5

All reviews

(12,657)

78 reviews in the last 12 months

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Rated 5 out of 5 stars

Quickly becoming one of my favourite…

Quickly becoming one of my favourite online shops. I purchased a few crystals recentle and they are absolutely gorgeous, their size is impressive and their were packed with genuine care! I've also had a Reading with Black Moon Cove and it was such a treat - Presented in audio format, alongside photographic display of the cards taken. I absolutly loved it and will repeat.
I've been exploring the contents of the Psychic Tree and I am in love with it - From books to incenses, oils, crystals and even readings...I love this shop and its concept!!

January 25, 2026
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Rated 1 out of 5 stars

Terrible Order Mistake

I placed an order for a ‘Love Never Lost’ Candle & some other items and had them posted directly to someone who is going through a recent bereavement as I thought they would be nicely packaged and something of comfort during a terrible time. Unfortunately a mistake was made in packaging and they were sent a ‘success’ candle. This was rectified after the recipient seen the receipt and realised I hadn’t sent her this so contacted Psychic Tree herself who sent the right candle out. Changes really need to be made to ensure double checking takes place on your ordered as this is a horrendous mistake to make.

I sent an email expressing how embarrassed I was that my friend had received such an inappropriate gift but feel it was not taken with the seriousness it deserved and felt I was brushed off basically saying she’s received the correct candle second time round but really not good enough in the circumstances!

January 21, 2026
Unprompted review
Rated 5 out of 5 stars

One Question Reading from Raven

I really enjoyed my one question reading from Raven. This was gifted to me and I have never done a reading like this over email. I feel like there was a lot of points that resonated with what I have been feeling. It was very thorough and insightful. Thank you!

December 26, 2025
Rated 5 out of 5 stars

Great customer service

Ordered some crystals, inscense and a necklace from here. A couple of my crystals arrived damaged, reached out to customer service and they sent out replacements the same day. Very happy with the service and I have made a second order today. Thank you

January 12, 2026
Unprompted review
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Rated 5 out of 5 stars

Brilliant customer support

Brilliant customer support. I'm just getting into crystals so brought the healing starter pack, to get an idea of what is good for me. Unfortunately one of the crystals was chipped and one was missing. Not a problem. Sent an email got a reply same day, and 2 days later replacements arrived. Excellent. Obviously I'd have liked it to be perfect at the start...but I believe this shows the company in better depth. And they are excellent. Thanks Holly ❤️

January 7, 2026
Unprompted review
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Rated 1 out of 5 stars

poor quality and wrong description

leaving aside the long delivery times blamed on Christmas when in fact the order wasn't sent, my chakra bracelet wasn't a chakra bracelet, not vibrant colours like the picture and in fact, the 7 stones were six - with clear quartz repeating twice.
after a long wait, a total disappointment and very poor quality overall.

December 23, 2025
Unprompted review
Rated 5 out of 5 stars

Photo reading

The reading, rang a lot of bells for me, which gave me the clarity and the confidence, to move on in my life.
Thank you, your reading has helped me.
Gina

December 16, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent Customer Service!

My original order went astray and I contacted the company. There was a swift response and a replacement amethyst heart was sent. It turned out the error was all mine - I had made a mistake with regard to the delivery address! A lovely company to deal with and the Amythyst Heart is beautiful.

December 9, 2025
Unprompted review
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Rated 1 out of 5 stars

Terrible quality

I purchased an emerald stallion in the rare collection, terrible quality, was wrapped safely but I thought it would have come in a nice box to, was also covered in a layer of dust.

November 15, 2025
Unprompted review
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Rated 5 out of 5 stars

I purchased a reading from Phoenix

I purchased a reading from Phoenix, and was so pleased with it, Phoenix asks no questions before the reading, I was so pleased that I could resonate with what she wrote. I asked Phoenix a question about the reading and she was so quick coming back with a reply. Thank you

October 31, 2025
Unprompted review

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