The Puppy Poster Reviews 512

TrustScore 4.5 out of 5

4.6

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Rated 5 out of 5 stars

If I am counting corectly this has been my 6th order from puppy poster, 3 for my self and 3 as gifts ❤️ super happy!

Rated 5 out of 5 stars

I bought this poster for my wife after our beloved 16 year old King Charles Cavalier Spaniel sadly passed away earlier this year. The beautiful printed poster we received captured our lovely Anton in... See more

Company replied

Rated 5 out of 5 stars

I’ve ordered from Puppy Poster five times now, and I’ve been thrilled with the result every single time. The posters of my sweet dogs turn out absolutely beautiful and capture their personalities so w... See more

Rated 5 out of 5 stars

Tidy buying process! Excellent product! The technical solution with the different styles is easy to navigate and fulfilled my desires. Had some feedback after I received the first draft. The ch... See more

Company details

  1. Poster Store
  2. Art Handcraft

Written by the company

With The Puppy Poster you can easily create a masterpiece of your dog and see the result before you decide! We focus on making you happy as a customer, we know first hand how important it is to get your pet portrait right. We aim to spread pet-love across the world!


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

512 reviews

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Replied to 85% of negative reviews

Typically replies within 48 hours

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Rated 5 out of 5 stars

Easy to communicate with them!

They are good at communicating with the customer and adjust if you want to change anything. Quick delivery too!

July 23, 2024
The Puppy Poster logo

Reply from The Puppy Poster

Thank you! So happy to hear that you are satisfied :)

Rated 5 out of 5 stars

They communicated very well

They communicated very well. I got EXACTLY what I wanted. It was so good I started cry 💕

June 24, 2024
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Reply from The Puppy Poster

Thank you! ❤️

Kind regards,
Cecilia
The Puppy Poster

Rated 1 out of 5 stars

I am so sad and dissapointed

I am so sad and dissapointed. I read all the good rewiews and thougt this was a serious and Professional company. I was so wrong. Money and time totally wasted. I have three dogs and wanted one poster with them together. They could not do that. So i had to order three posters, but they did not want to take my order unless i paid first. So it took me over one week to order due to bad communication, wrong colors, wrong text and the fact that they did not want to spend time on me unless i paid them first. Last poster came as a prewiew when i was on a trip and i didnt have my reading glasses. But i really wanted the posters before christmas and i thougt that If they deliver something bad i have a right as a costumer to return the product. Later that night with a closer look i saw that the toy was in the main fokus and not the puppy. That told me this is computer made and no human being have checked that this product is looking good and made by Professional artists as they claim on the webside. The same day as i ordered and paid, i emailed them and asked If they could make changes on the poster. They said it was to late. I had already paid, so there was nothing i could do. I recived the posters and was so dissapointed to see that one puppy was made red (they must have printed the first suggestion, i told them it was not red… but golden and cream white so they adjusted it before i paid) and the poster of the dog with the toy was so bad looking. The third puppy was looking ok, but not good. Not worth the money. The picture i sent them was so good it could not be possible to mess up. So not satisfied with that one either. Paper was poor quality and packaging and box and letter anonymous and cheap. I returned the posters, but the company refuse to return money. Because they cant sell the posters to someone else. I ended up spending a lot of time and money on a product that was far from expectations and what the commercial promised. The service and communication was not ok, and final product absolutley not worth the money. I am really dissapointed and sad about this experience and will recomend to choose another company that actually are interested in doing a good job and make costumers happy. It is a pet and a bestfriend we order a poster of, and it is important that the puppy looks like the puppy and that the puppy is the main focus on the poster and not the surrondings….

December 13, 2023
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Reply from The Puppy Poster

Hi Katrine,

Thank you for your review!

There seem to be a lot of misunderstandings here so let me clarify a few points:

- We can do posters with several animals on
- We offer a preview of your portrait so you can see before what it will look like, the purpose of this is for you as a customer to actually look at the preview and let us know if you want any changes.
- We have never told you that "this is computer made". Everything is done by hand by our artists
- The paper that the posters are printed on is of highest quality, which also can be seen by our other reviews here

In your case the activity was deemed fraudulent by the payment provider and we need to protect our employees and our other customers from this type of behavior.

We wish you best of luck in your future online purchases and recommend that you extend the same respect to companies that we have extended to you throughout the process. We cannot accept to be taken advantage of since it affects both our employees and our other customers. With that said, we are sad to see that you are unhappy with the experience but in this case unfortunately there is not much we can do.

Have a nice day!
Best regards,
Cecilia
The Puppy Poster

Rated 3 out of 5 stars

Would not buy at full price

Would not buy at full price, it’s a bit overpriced. There were some elements that were supposed to be removed,but when I looked/zoomed in the pic there were several spots remaining. But the attitude of the person who answered me was kind of rude,so I just let it slide. Also the face was much smaller than it looked on the preview,and that was really disappointing.. I wanted a close up,glowing wow photo,but instead she is “just there” not the centre ..

January 3, 2024
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Reply from The Puppy Poster

Hi Lena,

Thank you for your review!
I am sorry to hear that you are not fully satisfied. It sounds strange that there would be differences between the preview and the delivered product, I would be glad to look into this for you if you send us an email at hello@thepuppyposter.com. The most important thing for us is happy customers :)

Have a nice day!
Best,
Cecilia

Rated 5 out of 5 stars

I love the poster

I love the poster, it's amazing. I ordered the watercolour portrait style of my daughter's dog, and it turned out absolutely fantastic. I can hardly wait to give it to her as a present.

January 15, 2024
Rated 5 out of 5 stars

Don’t think twice

Don’t think twice, if you want a beautiful reminder of your pet on the wall. This was an excellent service. I found it personal and small company feeling. I loved the picture I got. I ordered without a frame and may order with a frame for my next picture. Can’t wait to order my other dog. Thank you Puppy poster.

January 20, 2024
Unprompted review
Rated 4 out of 5 stars

The picture itself was very nice

The picture itself was very nice, very happy with the product.
But i got no confirmation mail that the order was ok when i bought it and no email that the product was sent. I had to send an email and then i got an confirmation and tracking link.

December 19, 2023
Unprompted review
Rated 4 out of 5 stars

Loved the design!

Loved the design, just what i wanted! only problem is the price, but i understand, that someone has to sit and create it and they deserve good money for their work.

November 18, 2023
Unprompted review

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