I have been trying to resolve issues with an order (Andra Kimono, Sunshine Shirt & Necklace) since 11 August 2025. The items I received: Do not match the product descriptions/photos (wro... See more
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Review summary
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Reviews shaping this summary
Cheap Chinese clothing passing thereselves off as Australian Made! I ordered a dress that looks nothing as advertised, made from cheap tablecloth material, no tags on size, washing instructions or fab... See more
Fake , fraudulent, scam as dresses are nothing like advertised. They are cheap plastic like material that smells and made my skin itch with a rash. Not an Australian company . From China . Terrible c... See more
Company replied
Absolute scam ! The products are nothing like the pictures and they refuse to refund . The materials are cheap polyester crap , not made in Australia and likely not designed in Australia . Customer se... See more
1.3
Bad
149 reviews
Replied to 72% of negative reviews
Typically replies within 1 week
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Poor Quality Cheap Material Clothing
The quality of the clothes are not good. Very flimsy material and cheaply made. Clothing arrived more than 2 weeks later from China. No instructions on how to return goods if unsatisfied. I posted on their social media page about quality but post got taken down quickly. Honestly I wish I read the reviews before spending over $200 on clothing I will never wear. Waste of money.
June 2, 2025
Unprompted review
Reply from Thepureboho
Hi there,
We’re truly sorry to hear that your experience didn’t meet your expectations. We always aim to deliver pieces that our customers love, and we’re disappointed to hear that wasn’t the case for you.
Regarding returns, we do have a clear return process and a dedicated customer service team available via email at info@thepureboho.com to assist with any issues or dissatisfaction. We also aim for full transparency, and we never remove genuine feedback from our platforms.
Your feedback has been shared with our quality control team as we continue to improve. If you’re open to it, please email us directly so we can make things right.
Warm regards,
Clara from PureBoho
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This place is TERRIBLE
This place is TERRIBLE, the quality of items are so, so poor, the material is disgusting, buttons falling off, loose stitching all over every item, just so poorly made. Website makes you believe you are ordering from an Aussie store, it's not. I have asked repeatedly for a refund, sent pictures, asked for an address to send items back to. I spent alot of money on these items for a holiday and have been completely RIPPED OFF. I received an order from SHEIN after this, every item in comparison was 1 million times better than the products they are selling here but 10x the price. I am going down the consumer rights route as this is not ok.
May 27, 2025
Unprompted review
Reply from Thepureboho
Hi there,
We’re truly sorry to hear that you’re unhappy with your experience — that’s never what we want for our customers.
While we are proudly an Australian-owned brand, we do ship some items directly from our international warehouse to ensure we can serve customers globally and reduce unnecessary overstock.
Regarding your refund request we’d never ignore a customer who reached out for help. If you’ve already sent photos and haven’t received a response, please email us again at info@thepureboho.com, and we’ll ensure your case is handled with priority.
We completely understand your disappointment and truly want to make things right.
Warm regards,
Clara
PureBoho Team
Dodgy Chinese company- don't waste your money
Dodgy Chinese company.
You are NOT buying from Australia. The garments take weeks to be shipped and the quality is horrendous. The knits are made of cheap polyester that feel like stiff plastic, the stitching is unfinished, button loop already failed. Do not be fooled by the pretty website- it is a SCAM. They make it impossible to return items as they have a continuous sale on every item. Stay clear girls.
May 19, 2025
Unprompted review
Reply from Thepureboho
Hi there,
We’re truly sorry to hear that you were disappointed with your experience. While we fully understand your frustration, we’d like to clarify that PureBoho is an Australian-owned brand, and all our designs are created here in Australia.
To make our pieces more accessible worldwide and reduce overproduction, we ship directly from our international warehouse — which can occasionally lead to longer delivery times. This is also how we’re able to offer more sustainable pricing and global access to our collections.
We always want our customers to feel confident in their purchases, which is why we accept returns and are here to help with any concerns. If you haven’t already, please reach out to us at info@thepureboho.com so we can look into your order and do our best to make it right.
We truly appreciate your feedback and hope to resolve this for you.
Warm regards,
Clara
PureBoho Team
No tags, labels shipped from china
I purchased the sunbeam crochet blouse, it is an off cream/yellow colour, no labels, tags or product information, shipped from china in a plastic bag. Temu quality. I usually check reviews before I order however I was caught off guard this time. Very disappointing.
May 20, 2025
Unprompted review
Reply from Thepureboho
Hi there,
Thank you for your feedback — we’re truly sorry to hear that your experience didn’t meet your expectations.
Our Sunbeam Crochet Blouse is made from a cotton blend and designed in Australia. While we do ship internationally (including from our global warehouses), we take great care in selecting sustainable materials and unique designs that reflect the PureBoho spirit.
Please don’t hesitate to reach out to us at info@thepureboho.com we’d love the chance to look into your order personally and find a solution for you.
Warm regards,
Clara
PureBoho Team
Great service & generous return policy
May 14, 2025
Unprompted review
Reply from Thepureboho
Thank you so much, Radway! 💛
We’re thrilled to hear you had a great experience and appreciated our return policy.
Your support means everything to us!
With love,
Clara
PureBoho Team
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Great service
Great service, awesome return policies, more than generous
May 14, 2025
Unprompted review
Reply from Thepureboho
Thank you so much, Christine! 💛
We’re so glad you felt supported and appreciated our return policy — we always want to make things as easy and fair as possible.
Looking forward to seeing you again soon!
Warmly,
Clara
PureBoho Team
Poor Quality, Nothing like advertised Extremely over priced
I ordered the Sunbeam crochet blouse and when it arrived it was nothing at all like advertised. The colour was a yellowed cream and the edging was very yellow like old lace. It was VERY poor quality with lots of pieces of cotton hanging off it. I contacted them and provided photos etc and for a week they kept saying my wanting to return it was under review. So I approached them via PayPal. They then came back saying that the colour I chose was apricot - actually there is no option for choosing a colour, so I assumed that it was the colour shown in the photos. No explanation for the poor quality. Do not expect to receive items that look like the photos provided. It is closer to something you might get for $5:off Shein or similar. They are not interested in helping you as a customer and you will definitely have buyers regret.
May 13, 2025
Unprompted review
Reply from Thepureboho
Thank you for sharing your feedback — we’re truly sorry to hear that you were disappointed with your experience.
We’d like to clarify that the Sunbeam Crochet Blouse is indeed shown and described in “Apricot”, which is a warm-toned cream. While there isn’t a color selection menu, this is the only shade advertised, and our photos reflect that tone as accurately as possible. Color perception may vary slightly due to lighting and screen settings.
We also carefully reviewed the photos you provided and found the item to be consistent with what was advertised, both in design and construction. That said, we always want our customers to be happy, which is why we offered a solution through our return process, in line with our policy.
We’re sorry if you felt unsupported — our customer care team is here to assist and never intends to cause frustration.
If you would still like to return the item for a full refund, we remain happy to assist you with that.
Warm regards,
Clara
PureBoho Team
Cheap poor quality products
Cheap poor quality products and can’t return if they are in the sale! Don’t trust and don’t buy, scammers!
Your response is you will do refund, I can forward you the email from you saying no refund as it’s a sale item!! Now sent you photos of garment and await confirmation that you will refund, after saying I was going to Fair Trading!
Update - no refund being offered, poor quality garment and I want my money back. WARNING NEVER BUY FROM THIS COMPANY SCAMMERS!!
May 10, 2025
Unprompted review
Reply from Thepureboho
Hi there,
We’re truly sorry to hear about your experience and appreciate you taking the time to share your feedback.
However, we’d like to clarify that any item can be returned if it is faulty, regardless of whether it was on sale or not. Additionally, we are always happy to offer exchanges for sizing issues — our goal is to make sure our customers feel confident and happy with their purchase.
We take quality and customer satisfaction very seriously, and we’re always here to help if something doesn’t meet expectations. If you’d like to resolve this with our team directly, please don’t hesitate to contact us at info@thepureboho.com — we’ll do everything we can to assist you.
Warm regards,
Clara
PureBoho Team
Fantastic customer service
Fantastic customer service from Clara when my order didn't fit. My emails were answered straight away and replacement organised. The outfit is lovely quality can't wait to wear it.
May 5, 2025
Unprompted review
Reply from Thepureboho
Thank you so much for your kind words! 🌸
We’re so happy to hear that you had a great experience and it means a lot to know you’re happy with your new outfit.
Can’t wait for you to wear it and feel amazing in it!
With love,
Clara & the PureBoho Team 💛
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Poor Communication
Twice I have attempted to reach out to this company and I'm yet to receive a response. This is disappointing, as they were referred to me by a friend. They're clothes look amazing and of high quality, however unfortunately, I cannot say the same about their customer service.
April 23, 2025
Unprompted review
Reply from Thepureboho
Hi,
Thank you for your feedback, and we’re truly sorry to hear about your experience.
We’ve just checked our customer service inbox, and we couldn’t find any pending messages matching your name. It’s possible your email didn’t reach us, or may have gone to spam.
Could you please provide your order number or the email address used when you contacted us? We’ll look into it immediately and make sure you receive the support you deserve.
We truly appreciate your interest in our brand and hope to resolve this quickly for you.
Warm regards,
Clara | PureBoho Customer Support
Great customer support system
Great customer support system, quick response and generous offer.
Products i purchased are good quality products, wont take long to be back to do more shopping from them
April 13, 2025
Unprompted review
Reply from Thepureboho
Thank you so much for your kind words! We’re truly happy to hear that you were pleased with both our customer support and the quality of your items.
It means a lot to us to know that you had a smooth and positive experience, we’ll be here whenever you’re ready for your next PureBoho moment!
Warm regards,
Clara | PureBoho
Buyers beware
Buyers beware. They present themselves as an Australian company but the goods are shipped direct from China with no labels/ branding in a plastic bag.
They inflate their original pricing so that they can reduce and list as a ‘sale’ item. The quality and fit is very different to what is described and how they are presented. I wouldn’t pay more than $30 each for the 2 dresses I purchased but I paid $75 each. Then when you ask to return they tell you it’s a sale item so you can only return if you pay shipping. Then they want to charge you $35 each item for shipping which is ridiculous when the most you can pay for 2kg is under $5. I would not recommend purchasing from this company, they are a scam business.
March 1, 2025
Unprompted review
Reply from Thepureboho
We’re truly sorry to hear about your disappointment and we appreciate you taking the time to share your experience.
We would like to clarify a few important points:
– While our brand is inspired by the Australian boho lifestyle, we work with international logistics partners, which is why some orders are shipped from overseas. This is stated in our estimated delivery timeframe on the product page.
– Regarding returns, we do accept them as per our return policy. However, as mentioned in our terms, return shipping costs are the responsibility of the customer, which is standard for international orders unless the item is faulty or incorrect. If the item received is not as described or defective, we are always happy to offer a full refund once the product is returned.
– We never intend to mislead our customers. Pricing, discounts, and promotions are based on our seasonal collections and market pricing. Our goal is always to offer quality designs at accessible prices.
If you believe you received an item that was not as described, please don’t hesitate to reach out to us at info@thepureboho.com with your order number and photos, and we will gladly review the situation again.
We are a small, growing brand, and we care deeply about customer satisfaction. We’re here to help and resolve issues fairly.
Warm regards,
Clara | PureBoho
I ordered 4 dresses and some sandals…
I ordered 4 dresses and some sandals from this company. Order number 2571.
One of the zuleika dresses I ordered wasn't even in the parcel when it arrived . The luna dress that I paid $120 for that was not on sale, was not the dress they sent . The luna dress was advertised on their website as a cotton, recycled polyester blend but the dress i received was horrible polyester, elastine cheap, nasty fabric .
I emailed this company twice as soon as I received my package to tell them , one dress was missing, and the other dress was not the dress I ordered . I also included photos .
I have not had any response at all .
I am so disappointed and feel I have been scammed by thepureboho .
Their website is deceitful . The dresses shown are not the dresses I received, and one is still missing.
I would like a refund on the Luna dress as it is not the correct item.
I will never purchase from again .
You pay decent money and get crappy fabric from china , not Australia as the website leads you to believe.
I Would not recommend them to anyone.
.... and still no response to my emails to help rectify the issues.
Terrible fabric , Terrible customer service, but they are obviously happy to rip honest , hard working people off by being dishonest.
March 26, 2025
Unprompted review
Reply from Thepureboho
Thank you for your feedback, and we’re genuinely sorry to hear about your experience.
After checking our records, we can confirm that we have received and responded to your emails. If you haven’t seen our replies, please double-check your spam or promotions folder, as they may have landed there.
Regarding your order:
We’d like to kindly clarify that, as mentioned on our website, some orders may arrive in separate packages, depending on item availability and shipping logistics. This is often the case when multiple items are ordered at once, and could explain why one of the dresses was not in the same parcel.
As for the Luna dress, we’re very sorry if the item received did not meet your expectations. We always strive to provide accurate product descriptions, and we’ve requested further details and photos from you to help resolve the issue quickly. If the item is not as described, a full refund will be issued, as per our policy.
Please know that we take concerns like yours seriously, and we are committed to finding a fair and timely resolution. You’re welcome to reach out again at info@thepureboho.com and we’ll make sure to assist you personally.
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Worst quality dresses
Worst quality dresses, I've ever bought online (gift) Material is like recycled plastic straws or one of those plastic waterproof table cloths from the $2 shop, completely unbreathable and unwearable if you live in FNQ. The quality is atrocious and delivery took a full month. Don't waste your money hideous clothing and the return policy is impossible.
April 1, 2025
Unprompted review
Reply from Thepureboho
We’re truly sorry to hear about your experience and appreciate you taking the time to share your feedback. However, after checking our system, we were unable to find any order placed under your name.
To assist you properly, could you please email us at info@thepureboho.com with your full name and order number? Our team is here to help and would be happy to look into this for you.
We always strive to ensure customer satisfaction, and if there has been any issue with your order, we’ll do our best to make it right.
Warm regards,
Clara | PureBoho
This company is a scam
This company is a scam. They lift photos from Pinterest and Ali express and pass them off as their own on their website and social media pages.
They are an Australian company in name only. My skirt was shipped directly from China. I bought the Bendita skirt and it looked nothing like the photos. Cheap material. Lining inside was white- different from photos. They have already blocked me on fb when I tried to share my experience.
Reply to Pureboho,
Your record keeping must be as accurate as your 'designs'
We emailed back and forth a few times as you did not email a tracking order or purchase confirmation. Then you supplied the number but not the name of the postal service used. And I could find no information on your website of which courier you used. This and your slow responses to emails is what prompted the deep dive into your social media and website.
A simple google image search shows that the images are not your original designs. The skirt I received and the skirt in your pictures are not the same material. False advertising.
March 31, 2025
Unprompted review
Reply from Thepureboho
We’re sorry to hear that you feel this way, and we take your concerns seriously. After checking our records, we couldn’t locate any order under your name. To assist you properly, please email us at info@thepureboho.com with your full name and order number, and we’ll be happy to look into your case.
We’d also like to clarify that we do not use lifted or stolen images. All our product photos are professionally edited and styled to reflect the overall look of each piece. While we are inspired by the Australian boho lifestyle and our designs are created in Australia, we ship internationally through trusted logistics partners, which is why some parcels are sent from overseas.
We’re more than willing to help resolve any issue related to your order, and we invite you to contact us directly so we can do just that.
Warm regards,
Clara | PureBoho
Satisfied refund
Product did not suit my needs but prompt refund was issued
March 27, 2025
Unprompted review
Reply from Thepureboho
Dear Suzanne,
Thank you for taking the time to leave your review! While we’re sorry the product didn’t suit your needs, we’re really glad to hear that the refund process was smooth and prompt.
We always aim to make every step — from order to return — as easy and stress-free as possible. If you ever decide to shop with us again, we’ll be here for you! 💖
Warm regards,
Clara | PureBoho
Such bad quality
Such bad quality, I can’t believe I fell for this…. Don’t buy. It’s all cheap stuff made in china. Dresses are literally plastic. Looks absolutely disgusting!
March 21, 2025
Unprompted review
Reply from Thepureboho
Dear Erin,
We’re truly sorry to hear that you were disappointed with your order. This is not the experience we want for our customers, and we take your feedback seriously.
While we do work with international production partners, including in China, we carefully select our fabrics and designs to ensure they meet our quality standards. We understand that expectations can vary, and if your item did not meet yours, we would be more than happy to assist.
If you’d like, you can contact our customer service team with a photo of the product, and we’ll do our best to resolve this!
Your satisfaction matters to us, and we’re here to help.
Warm regards,
Clara | PureBoho
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Boho-bullshit
Be very careful when ordering from this site. It looks good but I call boho-bullshit. Look at the photos, they are random and don't show full front/back pictures of items and they are heavily edited which changes the colours and tones. Hi 'Clara', I have a few questions. The site claim 'born in australia' and 'designed in australia' (by who? And where?) Maybe it was once Australian owned but it doesn't seem like it anymore. 'Ehically sourced materials' ( sourced from where? A lot of it is polyester and elastic) and they plant one tree for every purchase made 😂 who plants the trees? Where are the trees planted? What trees are you planting?
March 23, 2025
Unprompted review
Reply from Thepureboho
Dear Abigail,
Firstly, we checked our system and could not find any order placed under your name. It’s possible there may have been a mistake or confusion with another store. If you believe you did place an order with us, please feel free to reach out to our customer support team with the email or order number so we can assist you further.
Regarding your other questions:
– Yes, our brand is inspired by Australian boho culture, and all of our pieces are designed in Australia by our internal team. While production is handled through trusted overseas partners, we strive to uphold quality and ethical standards in every part of our process.
– As for materials, we are actively working on increasing the use of organic cotton and recycled polyester in our collections. We understand that transparency matters, and we’re committed to continuous improvement.
– Our tree-planting initiative is done in partnership with a certified environmental organization that plants trees on our behalf. The trees are planted in regions affected by deforestation, and customers are welcome to contact us for more details.
If you’d like to discuss any of this further, we’d be happy to speak with you directly.
Warm regards,
Clara | PureBoho
Great customer service
I ordered 3 items from Pure Boho, however when they arrived, 2 of the items were incorrect.
I reached out to the team, sent photos of the incorrect items and after investigating, they offered either store credit or a full refund.
The whole process was stress free and communication from the team was great.
I must add that the quality of the clothing was great and I had no issues with that side of things. Their warehouse simply made an error and sent the incorrect items.
March 21, 2025
Unprompted review
Reply from Thepureboho
Dear Rachel,
Thank you so much for your kind words and thoughtful review! We’re truly sorry again for the mix-up with your order, but we’re so glad to hear that the process felt smooth and stress-free for you.
Mistakes can happen, and we always do our best to make things right as quickly as possible. We’re thrilled to know you were happy with the quality of the items and our customer service.
We appreciate your understanding and support—it really means a lot to us! 💖
Warmly,
Clara | PureBoho
Reply from Thepureboho
Dear Susan,
Thank you for your 5-star review! We truly appreciate your support and are so happy to hear that you had a great experience with our customer service.
At PureBoho, we always strive to provide the best support and ensure that every customer feels valued.
Clara | PureBoho
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