The Quilted Boutique  Reviews 

141
TrustScore 4.5 out of 5

4.6

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Rated 5 out of 5 stars

The fabric arrived package very nicely and the quality of the fabric is over expectation. The order was shipped fast. Very pleased with this company.

Rated 5 out of 5 stars

I made a pre-order purchase plus a few other items. The response was quick. As I don’t need my other items right away, I emailed and asked if they could just send the whole purchase together when the... See more

Rated 5 out of 5 stars

I recently finished the Tula Pink Menagerie quilt, which I purchased as a kit from Quilted Boutique. The kit contained generous amounts of fabric and was a joy to make. As I was putting the borders on... See more

Company replied

Rated 5 out of 5 stars

I was very excited to find your site and see the fabrics and other sewing related items you have. It was easy to order and the staff was very helpful when there was an address problem. I have enjo... See more

Company replied

Company details

  1. Quilt Shop
  2. Clothing Alteration Service
  3. Fabric Store
  4. Gift Shop
  5. Linens Store

Written by the company

An Organic Cottons Quilt Shop In Paris Ontario Canada. We strive to provide healthy chemical free cotton and linen for your family and home. The Quilted Boutique is located in Paris Ontario Canada, we ship ALL USA and Canada Organic Cotton OEKOTEX CERTIFIED Fabric, Quilts, Quilting Services, Sewing, Custom Cutting, Custom Sewing And Quilts Offered. Visit Our Website for more information. www.thequiltedboutique.com


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

141 reviews

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Replied to 100% of negative reviews

Typically replies within 1 week

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4.6

All reviews

(141)

83 reviews in the last 12 months

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Rated 1 out of 5 stars

He said he would give me a refund

He said he would give me a refund, if I removed my previous negative comment, so I did.
But he has not refunded the $22 shipping fee!
He never shipped anything, but now he’s saying it was a handling fee. Not true.
I’ve never had the displeasure of dealing with anyone as dishonest as this guy!

October 7, 2025
Unprompted review
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Reply from The Quilted Boutique

Botm pre-order quilt kits are Non-cancelable and Non-refundable. Suzanne canceled her order for BOTM quilt kit, upon calling Suzanne to explain that we have already ordered her quilt kit, and that it clearly states that these are non-cancelable and non-refundable Suzanne said " I was going to take the first month to get the pattern, and then not pay for any more so I could keep the pattern" When we tried to explain to Suzanne that this was not an ethical thing to do, and that we have already paid for her 12 months of fabrics to the mill on her behalf, Suzanne followed up with a slew of nasty name calling, then proceeded to threaten by posting on every platform that she could find a list of negatives, we agreed to refund simply to stop the abusive behavior. Suzanne was refunded her deposit of $36.87. CDN, from a $46.87 charge CDN. The difference is less $10.00 CDN in transaction fees charged by Visa and processing fees charged by Square. .. for a BOTM that Suzanne reserved and desired to " Only keep the first month to get the patterns for free"
After 6 attempts at phone communication Suzanne hung up on Every call after a list of abusive names. I would not do business with a person that behaves this way, nor would I suggest anyone else does, especially knowing the goal was to get 12 patterns for free. We have kept a record of all communication, and forwarded this to the designers to ensure thier products are not obtained in any nefarious manner.

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Rated 5 out of 5 stars

A different kind of sizing. Not Starch

The product is different from starch and I was interested in trying it. I had not seen it in the states. The company kept me informed as to delivery and it arrived in a timely manner. I look forward to doing more business with them.

September 28, 2025
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Reply from The Quilted Boutique

Hello Crystie,

Thank you so much for your positive review. You're a breath of fresh air today!
Let me know your thoughts on the spray. All the best,

The Quilted Boutique www.thequiltedboutique.com

Rated 5 out of 5 stars

Fast customer service

Prompt reply to my message.

September 24, 2025
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Reply from The Quilted Boutique

Thank you so very much, your positive feedback means so much to us here at The Quilted Boutique
We appreciate you!!

Rated 1 out of 5 stars

I placed my order more than a week ago

I placed my order more than a week ago, I received a message from courier company; checked into it with them writing back that the label was Created more than a week ago but they have not received the parcel. I have not received the parcel at this point.
Linda Anderson
289-383-3442

September 25, 2025
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Reply from The Quilted Boutique

Hello Linda

This order shipped within 3 business days, and arrived directly after the Canadian holiday.
You acknowledged and confirmed this information in writing.via email, thank you..
It is often easy to type something negative, but nonetheless, that doesn't make it factual. We try very hard to make our customers happy. We are NOT Amazon, and yet your order arrived within 3 days over not just a weekend, but over a stated countrywide holiday weekend! . My one question remains, if you were concerned that your order did not arrive "overnight" or "may have been lost on a Sunday," Why call a courier,? Why not simply call The Quilted Boutique directly, and get immediate verbal communication and conformation? We would greatly appreciate the removal of this negative review, as it does not contain factual information. Thank you, I am pleased that you were happy with your products. We wish you all the best in your future endeavors. --- The Quilted Boutique

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Rated 4 out of 5 stars

Log cabin

I love the fact that the kit is pre-cut. However, would have loved to be able to shop in person.

September 2, 2025
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Reply from The Quilted Boutique

We are online at the moment, next time let me know you're coming, and we will have you in for a tea.

Thank you
The Quilted Boutique www.thequiltedboutique.com

Rated 5 out of 5 stars

Beautiful fabric!

Online ordering is great! Living in town makes pickup easy.
Quick service and the fabrics are lovely!!

August 30, 2025
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Reply from The Quilted Boutique

Thank you so much Lori.
The Quilted Boutique www.thequiltedboutique.com

Rated 5 out of 5 stars

Wonderful sevice.

Initially I had a question about the taxes charged on my invoice- my email was answered promptly and a refund was credited. The FQ bundle I ordered was neatly packaged along with the cutest little bag of gifts. Thank you for such great service.

August 15, 2025
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Reply from The Quilted Boutique

Thank you so much Karen, Im grateful for your support.
Best
The Quilted Boutique www.thequiltedboutique.com

Rated 5 out of 5 stars

So Helpful!

Buying fabric online can be hard to match but Tracy helped me find the perfect fabrics by showing me quilts that contained the fabrics I was considering. Very responsive to all my questions!

August 16, 2025
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Reply from The Quilted Boutique

Thank you so much Pam, we truly appreciate your support. Don't forget to send pix.

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Rated 5 out of 5 stars

Fantastic

Fantastic! Great Customer Service!

July 29, 2025
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Reply from The Quilted Boutique

Thank you Nicole, can't wait to see your finished piece.

Rated 5 out of 5 stars

She let me know right away and issue…

She let me know right away and issue with the amount ordered and offered right away alternatives to complete my order. Great communication. Would make another purchase again.

July 26, 2025
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Reply from The Quilted Boutique

Thanks Deb, I can't wait to see your Sparrows

Rated 5 out of 5 stars

The service was great

The service was great. Nice to have a reliable Canadian company with quilting supplies.
Have a good day. Norma

July 19, 2025
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Reply from The Quilted Boutique

We appreciate you Norma, thank you so very much.

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Rated 5 out of 5 stars

Awesome shop, quality service and products

Nice quality fabric and love the paper piecing templates, I'm looking forward to trying the chalk stencil.
Shipping was quick. I'll be ordering from this shop again, thank you.

June 9, 2025
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Reply from The Quilted Boutique

Thanks we appreciate the opportunity to serve you

Rated 5 out of 5 stars

The Customer Service was…

The Customer Service was excellent!Quick response to my e-mails and they go above and beyond to assist you with your order!

May 27, 2025
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Reply from The Quilted Boutique

Thanks so much Pat. We appreciate you.

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Rated 5 out of 5 stars

Delightful!

She held my hand picking out the fabric. The website said "ask your question and they will answer in 2 minutes." I asked my question on a late Saturday afternoon not expecting an answer...but she did! She was delightful!

May 11, 2025
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Reply from The Quilted Boutique

Thank you Revonda, we appreciate you.

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