Do not buy from this company promises a refund however they will not refund me for an item that I purchased that has been unused however they’ve told me they would refund me if I had used it prior. Wh... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Don't have to run everything at full strength which I appreciate! Gentle massage, a bit more heat, ems adjusted to how I'm feeling. Good flexibility for something this size!
I was very disappointed with my purchase as it arrived in a very battered box with no packing but the team at Theraneck. Although they couldn’t do anything about it, we’re very considerate and und... See more
Great product, certainly removes the tension in my neck muscles and leaves you feeling relaxed. Since I have spondylosis the TheraNeck has helped greatly especially when twisting my neck when “putting... See more
You should know
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I love the massage,and after don’t feel…
I love the massage,and after don’t feel dizzy.
Relieved long term neck pain
I have had neck pain for a long time, but not any more since using Theraneck. With daily use It has relieved tightness in the base of my skull, relieved headaches, and softened neck muscles. I really enjoy lying on the floor, with my head across the gentle heat and swirling pulsing massage of the machine
Easy to operate with good results
Easy to operate with good results. Used it in chair rather than laid on floor 79 yr old !!!
Good quality item
Good quality item, delivered in excellent condition with clear instructions. Easy to use and charge. I am finding a daily 15 minutes (which it does automatically!) very helpful.
Tried a couple of similar gadgets…
Tried a couple of similar gadgets before this one, what sets it apart is having the functions combined rather than separate.
Helped ny neck, but 1st unit broke down.
The device seems good in use, was helping my stiff neck, it did pack up after limited use in 3 months. The email sevice desk did help and another is on the way. The process of vidoeing your fault and sendin to them could be streamlined for non techy folks, but they did handle it well.
Your neck just sits naturally on it
Your neck just sits naturally on it, no awkward positioning needed, and the remote handles everything so you're not reaching around for buttons. Great product.
DO NOT WASTE YOUR MONEY…
Received the item and got a small shock from the heated element on the first use. Theraneck told me 'not to use it' and after several emails said it was not being refunded. We have paid on our credit card and attempting to claim a refund through the bank
Early days but machine works well and…
Early days but machine works well and seems to be beginning to loosen up my neck a bit.
It works well but heat element not as…
It works well but heat element not as warm as expected
All seems ok after 2 weeks
It seems to have stopped my dizzy spells and neck pain after using it for 30 minutes a day for 2 weeks. I haven't used it for over a week and all seems ok.
Product arrived on time and as…
Product arrived on time and as described.
Works, too!
I find Theraneck suitable for me
I find Theraneck suitable for me. The wave + massage programme for 15-20 minutes is relaxing and hopefully will unlock the knots in my neck/shoulders. So far, so good!
Works for some
I’m not sure that Theraneck does a great job against Spondylosis. There was some relief at first but I can’t use it regularly with any success. I still needed to visit the chiropractor to make adjustments. It may work for some but not all.
Fast replacement of the faulted unit.
Does what’s on the box
Theraneck junk…
This gadget has proved to be a total waste of money I've used it as per instructions for 2 months everyday not the slightest difference to my neck pain and dizziness it will go back in it's box and go up in the attic sorry but it's total rubbish
Wasn't sure at first but I've used it…
Wasn't sure at first but I've used it every night for a fortnight and the dizziness has really eased off , lovely bit of kit.
I would like to give Jessica on…
I would like to give Jessica on Customer Service 5 stars for her patience, understanding and absolute support when I was at first struggling with this product. However, after persevering, I’ve decided to return the TheraNeck machine mainly because I simply find it too severe, too strong and that includes it being on a number 1 low setting. My teeth chattered, my face wobbled, and found the whole process uncomfortable. Jessica was marvellous. She set up a refund without question. I thank her very much. It’s a pity the machine isn’t like her.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.
