We have two aging cats which urinate in inappropriate places. We were desperate to end this behavior, and at our wits end. We tried everything, but nothing was effective - until we found TheraPet!... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Therapet gives immediate results. I have four cats. Two adult males and two females under 1 year. One of the males was constantly trying the dominate the smaller female. Within 24 hours of plugging in... See more
We have four rescues and visiting dogs and there has been a definite calming effect. Little accidents have been reduced with the rescue dogs also which pleasing. Early days yet but I started with f... See more
I have been using these diffusers for a while now and they definitely calmed my cat down but after rescuing another cat I can only say thank goodness for them. I’m sure if I didn’t have them my cat an... See more
Company details
Written by the company
Your feline friend's cheerful sidekick! Dedicated to creating a stress-free, happy environment for pets everywhere. We're here to keep tails high and whiskers twitching with joy!
Contact info
30 N Gould Street, 82801, Sheridan, United States
- support@therapetmd.com
- therapetmd.com
4.4
Excellent
3K reviews
Replied to 81% of negative reviews
Typically replies within 2 weeks
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Terrible do not bother
Terrible do not bother, didn’t work at all and they won’t refund you and go with their money back guarantee if you contact after 30 days
March 11, 2026
Unprompted review
Reply from TherapetMD
Hello Ann,
We’re really sorry to hear that the product didn’t work for you and that you feel disappointed with your experience. This is certainly not the outcome we want for any of our customers.
We’d like to clarify that our money-back guarantee does operate within a specific timeframe, as outlined in our policy. That said, we always aim to review each case fairly and provide support wherever possible.
We appreciate your feedback and take concerns like this seriously, as they help us continue to improve both our products and overall customer experience.
Best Regards,
John of TheraPetMD
The product didn't work for us but they…
The product didn't work for us but they were very friendly and helpful when I forgot to turn off the subscription and needed to return a shipment. thank you.
March 6, 2026
Unprompted review
It's great to communicate with customer…
It's great to communicate with customer service. I have not received my order yet.
March 10, 2026
Unprompted review
Hope you don’t need to ever return your order
Product didn’t work for my dog. No worries there. The problem is with their customer service. I have emailed them six times asking how to return an unopened box that they told me they would accept. This tells me everything I need to know about this company which makes me question if there is anything more than water in their product.
March 5, 2026
Unprompted review
Reply from TherapetMD
Hello David,
We’re really sorry to hear about your experience, and we completely understand how frustrating this must be, especially when you’ve reached out multiple times without receiving the support you expected.
Please accept our sincere apologies for the delay in responding. We’ve been experiencing a high volume of inquiries, which has unfortunately impacted our response times. That said, this is not the level of service we aim to provide.
We also want to reassure you that our products are carefully developed and tested, and we stand by their quality. However, we fully respect that not every product works the same for every dog.
If your return has not yet been processed, please reach out to our support team again and mention your Trustpilot review so we can quickly locate your case and revisit it as a priority. We’ll make sure you receive the proper return instructions and support as promised.
Thank you for your patience, and we appreciate the opportunity to make this right.
Best Regards,
John of TheraPetMD
Things get worse!
Ha - I managed to get them to cancel the unwanted subscription and after a longish wait the product arrived.
However it isn't working - the light comes on so there is an electricity supply but it doesn't get warm so they have told me it is probably not activating properly. They asked me on Messenger to send a video of it not working (yes really) so I made a 22 sec video showing myself switching it on and off. However it is too big a file to send - even after compressing it. I have asked for a refund but suspect they won't want to do that.
From the minute I first sent the money and they made out that I had booked a subscription rather than just trying it I suspected there was something off about this. I am still waiting to be proved wrong.
Not heard any more for some days even though they said the product wasn't working. I think I've been scammed - it was bad enough having to buy from the USA but finding out the product was sent from China. Not sure if Trading Standards can do anything.
March 10, 2026
Unprompted review
Reply from TherapetMD
Hello Barbara,
Hi there,
We’re really sorry to hear about your experience and the frustration this has caused. This is certainly not the level of service or product quality we aim to provide.
We also apologize for the delay in our responses. We’ve been experiencing a high volume of inquiries, which has unfortunately impacted our response times.
We understand how concerning it must be to receive a product that isn’t functioning as expected. There’s absolutely no intention to make this process difficult for you, including the request for a video—it’s simply to help us better assess the issue and provide the quickest resolution possible.
That said, if you’re still experiencing this issue, please reach out to our support team again and mention your Trustpilot review so we can locate your case and revisit it as a priority. If sending the video is still an issue, our team can offer alternative options so we can move forward with a resolution, including your refund request if applicable.
We truly appreciate your patience and the opportunity to make this right.
Best Regards,
John of TheraPetMD
It’s been working for the past few…
It’s been working for the past few months for the most part. It’s not a miracle but is absolutely helping deter my dog from marking in the livingroom like he had been.
February 3, 2026
Unprompted review
Customer service is non-existent
Customer service is non-existent! I have sent 3 emails & tried calling. No response.
I experienced an allergic reaction to the diffusers & need to return for refund. They PROMISE to refund. However, no info has ever been provided for me to return the product!
March 10, 2026
Unprompted review
Reply from TherapetMD
Hi there,
We’re truly sorry to hear about your experience, and especially concerned to learn about the allergic reaction you mentioned. This is certainly not the experience we want for any of our customers.
We sincerely apologize for the delay in our response. We’ve been experiencing a high volume of inquiries, which has unfortunately impacted our response times.
If your issue is still not resolved, please reach out to our support team again and mention your Trustpilot review so we can quickly locate your case and revisit it as a priority. We want to make sure you receive the return instructions and refund support that was promised.
Thank you for your patience, and we appreciate the opportunity to make this right.
Best Regards,
John of TheraPetMD
My dog has quit peeing in the house and…
My dog has quit peeing in the house and less barking.
March 10, 2026
Unprompted review
Order never arrived
Order never arrived. Ignored my emails until I cancelled my subscription then all of a sudden I got a response,
Useless customer support
February 27, 2026
Unprompted review
Reply from TherapetMD
Hello Wendy,
We’re really sorry to hear that your order didn’t arrive and that your experience with support felt frustrating. Due to a high volume of emails, response times can sometimes be longer than expected, but we certainly don’t intend to ignore any customer messages.
Please reach out again with your order number so we can review your case and help resolve this for you as quickly as possible. 🙏
Best Regards,
John of TheraPetMD
I love all if the helpful information…
I love all if the helpful information therapet provides and am so excited about the product. I have heard so many great things about it!
March 9, 2026
Unprompted review
Doesn’t work and they sign up up for…
Doesn’t work and they sign up up for subscription at £50 a month unknowingly and don’t give you a refund or opportunity to send the items back !!! Multiple emails and months later and no response!
February 15, 2026
Unprompted review
Reply from TherapetMD
Hello Vicky,
We’re sorry to hear about your experience. We never intend for customers to feel unaware of a subscription, as it is clearly shown at checkout and in the order confirmation. Due to a high volume of emails, responses may sometimes take a little longer than expected, but we certainly have not ignored your messages.
Please reach out to our support team again with your order number so we can review your case and assist you further. 🙏
Best Regards,
John of TheraPetMD
Great customer support
Great customer support. If you have questions or issues, you can rest assured that the customer support team will take care of you.
March 5, 2026
Unprompted review
scared puppy
I purchased 2 diffusers for my puppy who was afraid the go from one room to other, after the medication the vet gave her didn't help. I put one at the corner of her area and the other by the kitchen door after a few days she was running back and forth between the rooms. So, now I have put the refills on auto shipment
March 8, 2026
Unprompted review
Everything was going well until I…
Everything was going well until I received my order then they stopped all communication. I am trying to pursue a refund but they won't respond to emails. Absolute rubbish customer service which reflects a rubbish product funnily enough
March 7, 2026
Unprompted review
Reply from TherapetMD
Hello Charlene,
We’re sorry to hear about your experience. Due to a high volume of emails, our response time has been a bit longer than usual, but we definitely have not stopped assisting customers. Please reach out again with your order number so we can look into your refund request and help resolve this as quickly as possible.
Thank you for your patience. 🙏
Best Regards,
John of TheraPetMD
Terrible experience with TheraPet cat diffusers and customer service
I ordered the TheraPet cat diffusers and wouldn’t recommend them to anyone. Also, their customer service is the worst!! Shortly after I plugged there diffusers in, I smelled a terrible smell, they felt hot to the touch, and I noticed they had leaked all over my hardwood floors. I immediately contacted customer service and they finally admitted that they think thediffuser refills they sent me are faulty. They claim to offer a 30 day money back guarantee, which has not been the case. I would advice not to waste your money on this product .
March 5, 2026
Unprompted review
Reply from TherapetMD
Hello Trudy,
We’re really sorry to hear about your experience and the issues you encountered with the diffusers. That’s certainly not the experience we want for our customers.
If the refill appeared to leak or the unit felt unusually hot, that’s something we would definitely want to investigate further. We also take our 30-day satisfaction guarantee seriously and want to make sure your case is reviewed properly.
Please reach out to our support team again with your order number or reference this review so we can locate your case and work toward a proper resolution. We appreciate you bringing this to our attention and the opportunity to make things right.
Best Regards,
John of TheraPetMD
Works but questionable ingredients
So the diffuser seems to work, although I was worried about one of my cats who seemed « drugged » after sleeping close to the diffuser for one night. I honestly wonder what is inside because it also gave me a headache due to the strong unpleasant smell, itchy eyes and a stuffy nose. Unfortunately the legislation on ingredients is not as strict outside the UK and EU so difficult to trust the list and that the ingredients are safe. I now use the spray which seems less powerful. I never had this issue with Feliway.
March 6, 2026
Unprompted review
Reply from TherapetMD
Hello Holly,
Thank you for sharing your feedback. We’re glad to hear the diffuser seemed to help, but we’re sorry to hear about the concerns you experienced.
Our formula is designed to mimic calming pheromone signals and should not sedate pets. However, sensitivities can vary between pets and people, and we understand why this raised concerns. We’re glad the spray option is working better for you.
If you’re open to it, please reach out to our support team with your order details so we can look into this further and assist you. We appreciate you taking the time to share your experience.
Best Regards,
John of TheraPetMD
Easy to shop
Easy to shop. Wonderful product. My dogs are a lot calmer. My Rottweiler and Cane Corso both unaltered females used to fight several times a day and now rarely fight. I recommend this to everyone I know with pets.
March 5, 2026
Unprompted review
I think they are working, cats seam a lot calmer
I think they are working, my 2 cats seam so much calmer when we use these
March 6, 2026
Unprompted review
Ordered some cat diffusers
Ordered some cat diffusers. Haven’t received the item yet but noticed 2 things I was incorrectly charged for on my order.
I was charged $ 0.99 cents for shipping protection which I did not choose. Additionally, the website says there is free shipping for orders over $40 which my order was but I was charged $4.95 for shipping.
I’ve been trying to request a refund of $5.94 to be credited back to my credit card for these two items for this order.
I tried contacting the company via an online form they had, via email and via Facebook Messenger. All communications have gone unanswered.
March 4, 2026
Unprompted review
Reply from TherapetMD
Hello Mark,
We’re very sorry for the frustration this has caused and for the difficulty you experienced trying to reach our support team.
Shipping protection is an optional add-on at checkout, but if it was added unintentionally, we completely understand your concern. We’d also be happy to review your order to see why the shipping charge was applied despite the free shipping threshold.
This is not the experience we want for our customers, and we sincerely apologize if your previous messages were missed. Please reach out to our support team again with your order number, or send us a message referencing this review so we can locate your order and arrange the $5.94 refund for you as quickly as possible.
Thank you for bringing this to our attention. We appreciate the opportunity to make this right
Best Regards,
John of TheraPetMD
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