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Rated 2 out of 5 stars

Overpriced item. The massage itself not too bad, but comparing to the price the features is not compared. One of tge silicon keep falling when i tried to use the stronger massage, and it feels like pi... See more

Company replied

Rated 3 out of 5 stars

I have not used the product long enough to evaluate its effectiveness. The massage feels good. It is light and comfortable in my hand. The battery does not last as long as claimed. At this time my... See more

Rated 5 out of 5 stars

Therascalp is a great product! Fairly priced and with great quality, I bought this as a Christmas gift last year. My girlfriend was extremely pleased with the massage it was giving her scalp. I used i... See more

Rated 1 out of 5 stars

Never shipped out my order. When I reached out to support, I never received a response. I received a request to review via Trustpilot before receiving a response from their team.

Company replied

Company details

  1. Appliance Store

Written by the company

The world’s smartest 5-mode head massager for convenient, at-home relaxation.


Contact info

2.4

Poor

TrustScore 2.5 out of 5

54 reviews

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Rated 5 out of 5 stars

Therascalp

Loved my therascalp hair massager so much. After I started using it I noticed less hair fall and more growth. Gentle massage helps relaxing neck muscles. Purchased a second one for gift.

August 16, 2022
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Rated 5 out of 5 stars

Love the scalp massage

I love this hand held scalp massager. It fits ergonomically in my hand and can alter the speed and direction. I bought it to help my scalp health and hair. Very happy with the results. I like to put some rosemary tonic and massage. Easy to charge also.😊

August 14, 2022
Rated 5 out of 5 stars

I love my therascalp

I love my therascalp. I use it every night before sleeping it relaxes me and helps me fall into deep sleep quickly. I also use it with hair serum and it’s helping to thicken my hair and prevent hair fall out. Lately, because I’m under so much stress, I consider it my best friend.

July 22, 2022
Unprompted review
Rated 3 out of 5 stars

The Scalp massage feels good

The Scalp massage feels good. However it does tangle your hair.

Reply
Thanks for offering a return for my massager but I think I will stick with it.

July 16, 2022
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Reply from Therascalp

We're sorry to hear that, Laura. 2-4% of our purchasers do not benefit from using the Therascalp massager due to having very thick hair. Our tangle-free nodes do not do so well with that hair type. We offer free returns and refunds to all customers. Please reach out to our customer support and we will set up a return for you within 24 hours.

Rated 2 out of 5 stars

The product seems like top quality but…

The product seems like top quality but the rotators are made of rubber. It feels like pulling a rubber band from my hair. Because of that - strands of hair get pulled from my scalp. The whole purpose of buying the device was to try to make my hair thicker. Not to lose more hair.

July 10, 2022
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Reply from Therascalp

Sorry to hear that you were not satisfied with our product, Beth. Some buyers may not benefit from using the Therascalp massager due to thick hair. Our tangle-free nodes do not do so well with that hair type. We offer free returns and refunds to all customers. Please reach out to our customer support and we will set up a return for you within 24 hours.

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Rated 1 out of 5 stars

It made me loose so much hair and…

It made me loose so much hair and tangle all my hair everytime i tried. I would like to return it if possible.

Thank you
Vicky

June 3, 2022
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Reply from Therascalp

We're sorry to hear that, Vicky. 2-4% of our purchasers do not benefit from using the Therascalp massager due to having very thick hair. Our tangle-free nodes do not do so well with that hair type. We offer free returns and refunds to all customers. Please reach out to our customer support and we will set up a return for you within 24 hours.

Rated 5 out of 5 stars

Customer service was great!

I ordered the product looking forward to using it. Unfortunately, due to a medical condition, I was unable to use it. They were very quick to refund my money and the communication was polite and thoughtful.

May 22, 2022
Rated 1 out of 5 stars

It’s too slow

May 12, 2022
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Reply from Therascalp

Kevin, we are sorry to hear that you find the Therascalp massaging speed to be too slow. Have you tried the two speed modes? You might have received a defective device, as the massaging speed is appreciated by all our customers. Some even find the second speed mode to be too fast!

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Rated 5 out of 5 stars

Best investment ever!

Just received my parcel
Today! I was so excited to open and use it. It literally did what it was for. I could say that it’s one of my greatest investment in my life. The brushes were soft but firm enough to give a good massage. I just couldn’t wait for new hair to grow as well but most importantly, I feel that it’s so good for my monthly migraines. I can’t wait for more good results to happen! I promise im gonna bring it everywhere with me 😄

May 11, 2022
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Rated 3 out of 5 stars

It's okay - not more than that.

It's okay. Though I wish it was easier to hold on to - its surface is so smooth. And it would be perfect if you could have two versions of the moveable massagers - a hard and a soft one. To me, the version it comes with is too soft.
Relatively noisy! But love that you charge it with a chord.

March 29, 2022
Rated 1 out of 5 stars

This is very simple....I RECEIVED the…

This is very simple....I RECEIVED the UNIT....plugged it in to charge for 8 hours. LIGHT WENT FROM RED TO BLUE..and after 8 hours when the light was BLUE I attempted to turn it on AND NOTHING HAPPENED.. I set it down for a bit and attempted to go back and found the same thing, NOT WORKING.
THE NEXT day, the RED LIGHT WAS BACK ON so I charged it until the BLUE LIGHT CAME BACK ON and GUESS WHAT..IT DID NOT WORK....and as we speak, it still does NOT WORK. I attempted to charge it again and the RED LIGHT does NOT go out and still there is nothing that happens. I feel NOTHING, there is no vibration, no noise, no movement no NOTHING And then I wrote to your CUSTOMER SERVICE and they told me all the things that I already did...as to I wouldnt have done those things to have the unit working....IT DOES NOT WORK, and I am 70 years old I purchased something that is not working and they are asking for a video to prove its not working.. Is there not someone I could speak with to help me walk through this and maybe it will work..

March 9, 2022
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Reply from Therascalp

We did not receive an email from you prior to this review. You have most likely contacted another brand, as we never ask for video proof. Since posting this review, we have replaced your product free of cost. We replace all defective units within 24 hours.

Rated 5 out of 5 stars

Great customer service!

Great customer service. I had an issue where my puppy ate the silicone covers of the therascalp fingers, and they immediately helped me solve it. Very attentive and helpful customer service.

March 5, 2022
Unprompted review

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