i love it but little…
It’s look pretty i love it but little problem is the light doesn’t work.
January 12, 2026
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Company details
Written by the company
The R Crafts offers souvenirs, gifts, ornaments, and handmade jewelry. Each item blends art and meaning, turning every gift into a heartfelt message and a memory to treasure.
Contact info
1500 N GRANT ST STE N DENVER, CO 80203, 80203, Denver, United States
- +13522442444
- support@thercrafts.com
- thercrafts.com
3.3
Average
4 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
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Three orders of the name trains
I ordered three of the name trains. They are super cute, but some arrived cracked and chipped. The shipping also took a long time so if I return, I doubt they will arrive before Christmas.
November 10, 2025
Reply from The R Crafts
Thank you so much for your review, and we’re truly sorry to hear that some of the name trains arrived cracked and chipped. That’s definitely not the experience we want for you—especially with Christmas coming up.
Could you please send us a few photos of the damaged items and your order number to support@thercrafts.com? As soon as we receive them, we’ll assist you promptly with the best solution, whether that’s a replacement or a refund.
So cute and really well made!
September 26, 2025
My package came in broken and haven't…
My package came in broken and haven't heard anything from customer service.
September 25, 2025
Reply from The R Crafts
Hi Tyler,
We’re very sorry to hear about your experience. Your satisfaction is extremely important to us, and we want to make things right.
We’ve already reached out to you via email at support@thercrafts.com
with a detailed solution regarding your concern. Please check your inbox (and spam folder) to review our response.
We truly hope you’ll allow us the opportunity to resolve this matter to your satisfaction. Your feedback is important, and we are committed to providing a pleasant and smooth resolution.
Thank you for your understanding and patience.
Warm regards,
TheRcrafts
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