There.Travel Reviews 21

TrustScore 4.5 out of 5

4.4

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Company details

  1. Travel Agency

Written by the company

Here. Everywhere. There. Our mission is to be here for you, so we can get you there, how you want to go, where you want to stay, what you want to experience, designed around you by those who have been, here, everywhere and there. Book with confidence. There.Travel is an ABTA Member.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

21 reviews

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Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

This is another really good review of…

This is another really good review of there.travel.
I have booked a trip of a lifetime to Canada, via Jake. Extremely competitive price even beating other agencies who have to resort to using former tv presenters to get you to trust them.

January 1, 2026
Unprompted review
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Reply from There.Travel

Hahah love the dig there! So pleased we were able to get you booked and at a great price - thanks for being there!

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Rated 5 out of 5 stars

Great communication

Jake and his team have been great when booking holidays for both myself and my parents.
They have always saved us money compared to big companies, and were great communicating with and helping my parents who were less experienced travelling.

January 1, 2026
Unprompted review
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Reply from There.Travel

Thank you so much for your great review, Heather! It's always been a pleasure to help you and your parents get there!

Rated 5 out of 5 stars

Last minute, no fuss. Beat all mainstream agents.

Booked a last minute trip to New York City through Chloe of There.Travel.

Lots of options offered, balanced at best quality for my budget. Comparing with other package operators including some big house hold names showed a good 10-15% saving which went a long way for spending money on the trip.

Chloe was great and easy to deal with, with no issues to report. Have used since and will use again.

January 16, 2026
Unprompted review
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Reply from There.Travel

Thanks so much for your great feedback about Chloe, James! I'll pass this over to her and I'm pleased you had a great value, great quality trip to New York! Thanks for your loyalty to There and our homeworking team!

Rated 5 out of 5 stars

Fantastic team 👏🏻

Fantastic experience every single time I have dealt with the team at There. Timely replies, honest opinions and all in all a great attitude to a team that love the work they do!
Before going to the big brands, always check in with independent agents like these guys as they can save you so much money and put in all the hard work in making the perfect experience for you!

March 12, 2026
Unprompted review
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Reply from There.Travel

Hi Nathan

Thanks so much for your lovely review! I'm really pleased that you see the benefit in working with us, and have found our service to be timely and honest.

Looking forward to getting you there again in the future!

Thanks

Rated 5 out of 5 stars

Fabulous!

Have just returned from a holiday that was booked last year.
I always say the measure of a company is how they deal with issues once your business has been secured:
My booking was affected by the war in Middle East. Totally beyond most peoples control.
The team at There Travel kept me updated and informed throughout whilst they liaised with the Hotel Operator, airlines etc. The holiday went ahead, and I have to say I found was exceptional value for money.
All was great and am looking forward to the next holiday I have booked with them.
Would recommend. Give this fledgling business a chance!

March 20, 2026
Unprompted review
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Reply from There.Travel

Hi Claire! Thanks so much for your review. When I think about why we do what we do, it's holidays like the one you've just been on that remind me why... as you know it was looking less and less certain that you'd be going as the days progressed, but I was so pleased when we were able to re-route you and get the holiday going as planned! Thanks for the review, and continued loyalty to There.

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Rated 5 out of 5 stars

Great experience

Great experience. Jake really went all out to give me the best experience! Will 100% use again!

March 5, 2026
Unprompted review
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Reply from There.Travel

Thanks Con! Always a pleasure to help!

Rated 5 out of 5 stars

Thanks There Travel!

I have booked multiple holidays with There Travel, I had also booked several holidays with Jake at his previous business and have always had exceptional service. I have booked cruises, multi—city breaks and beach holidays and have never had an issue with any of them, any small errors have been rectified immediately and confirmations and receipts sent promptly. Communication is always excellent and I will never again book my holidays with anyone else. Thanks There Travel!

April 7, 2026
Unprompted review
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Reply from There.Travel

Thanks so much for the glowing review Lyndsey - we're so grateful for your continued trust in There Travel!

Rated 5 out of 5 stars

Excellent friendly service

Excellent friendly service. Attentive at all times and happy to deal with my numerous changes.

April 4, 2026
Unprompted review
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Reply from There.Travel

Thank you for your review! We're always happy to help no matter how many changes!

Rated 5 out of 5 stars

Top notch experience with the guys from…

Top notch experience with the guys from There Travel. Planned a Birthday surprise from start to finish. Thank you so much.

January 1, 2026
Unprompted review
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Reply from There.Travel

Thanks so much for your review! We can't wait to see the birthday surprise!

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Rated 1 out of 5 stars

Promises Made and Always Let You Down

Appalling lack of communication and still awaiting promised refund - I quote from Col Ord’s email of 22nd March 2026 (nearly two years after initial booking!!!): “Please provide me with your bank details and we will process a cash refund for the total amount lost at £228.30. Once we have your details, which will need to be Sort Code, Account Number and full name the refund can take up to 14 days to process. I will submit it to our accounts team as soon as I get your details so realistically should be by the end of the week.”

Yet again you have made promises you do not keep. How you stay in business is totally beyond me! 😡

April 7, 2026
Unprompted review
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Reply from There.Travel

Hi Imelda

Thanks for leaving a review on Trustpilot, it's a shame that you have chosen to communicate here rather than via the emails and messages you have had from us today, but we're always aiming to please so we'll respond here if this is your preferred method of contact.

Firstly, as per our communication today, the refund has cleared in to your account this morning after the bank holiday. 14 days is a standard processing time for a refund and this fell on the bank holiday.

You mention that this has been ongoing for nearly two years however we have not been trading for two years so I'm not sure if there's some confusion here.

I do hope that you've been able to see the refund processed in to you account today, we tried to check this with you via email and WhatsApp but have had no reply.

Kind regards,
There Travel

Rated 5 out of 5 stars

Mini break

Jake booked a mini break for my friend and I in London to see ABBA voyage. Booking was very easy. Hotel was lovely,

June 14, 2025
Unprompted review
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Reply from There.Travel

Thanks for your review! We're so glad you had a great time seeing ABBA!

Rated 5 out of 5 stars
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Reply from There.Travel

Thank you so much for leaving a review of your experience on Trustpilot, Mr Owen! I'm glad to hear you were pleased with our service and we look forward to hearing about your holiday and getting you your next one booked when you come back! ✈️

Rated 5 out of 5 stars

My absolute cruise go-to!

My absolute go-to now when booking a Virgin Voyages cruise 🤩 Col is super attentive and has all of the advice and help you could ever need. Also has the magic ability of getting nice little extras sorted for you that you can’t get when booking on your own. Would recommend to anyone, don’t book a cruise without him!

January 29, 2025
Unprompted review
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Reply from There.Travel

Thanks so much for your great review, Gabrielle! Col really is a superstar! ^J

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Rated 5 out of 5 stars

The only travel agency you’re ever going to need!

Where do I start other then WOW

I was blown away by Col from There Travel who went above and beyond in sorting a big family holiday out. Col listened to everything we desired and found us the perfect holiday, with over a £900 saving from what TUI was offering!

I’ve never used travel agencies before and always booked direct, but that is certainly a thing of the past now after using There Travel! Never booking elsewhere again.

January 7, 2025
Unprompted review
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Reply from There.Travel

Thanks so much for your lovely review, Paige! So excited for you on this one! ^J

Rated 5 out of 5 stars

Booked my cruise with Col

Booked my cruise with Col. Such s lovely guy. Booking was easy to do and Col was so helpful with all aspects of the holiday. Also booked the flight at a great price too. Thank you so much.

December 9, 2024
Unprompted review
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Reply from There.Travel

Thanks so much for leaving a review, we really appreciate it! Let Col know if there is anything we can do to assist! ^J

Rated 5 out of 5 stars

Cruise Booking

I recently booked a cruise with Colin, and I couldn’t be happier with the experience. From start to finish, Colin was there every step of the way, offering invaluable advice and friendly support. His expertise and dedication ensured that we had plenty of special opportunities to make the most out of our trip.

The booking process was super easy, and Colin was always just a message away to answer any questions or make adjustments. It’s rare to find someone so committed to ensuring everything goes smoothly, and Colin truly went above and beyond.

December 11, 2024
Unprompted review
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Reply from There.Travel

Thanks for booking, JJ - we're really glad we could help and if you need anything at all, let us know! ^J

Rated 5 out of 5 stars

Fantastic service

Fantastic service, professional service. Jake was brilliant would definitely recommend and the holiday was a great price to x

December 8, 2024
Unprompted review
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Reply from There.Travel

Thank you so much for leaving a review Mary! I can't wait to see what a great holiday you'll all have! ^J

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Rated 5 out of 5 stars

Knowledgeable, trustworthy and experienced.

What a comfortable experience booking our Goa holiday with Jake. He is clearly very experienced and knowledgeable, and what he doesn't know, he finds out quickly and instils confidence when spending our hard earned money. As an ex travel agent, I will definitely be booking with There.Travel again.

December 6, 2024
Unprompted review
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Reply from There.Travel

Thanks so much for your lovely review! I can't wait to hear all about your holiday and look forward to getting you there in the future! ^J

Rated 5 out of 5 stars

Recommend and will be booking again! Thank you Jake!

Jake has previously booked many of my holidays without a problem and always finds me the best deals and prices, so without a doubt I followed him to There Travel. I have booked another holiday this morning through Jake and I couldn’t have asked for anymore from a travel agent! Can’t wait to get THERE!
Thank you very much, would recommend and will be booking again! ⭐️⭐️⭐️⭐️⭐️

December 5, 2024
Unprompted review
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Reply from There.Travel

Aw Steph thanks so much for your great review! I'm so pleased you've joined us at There.Travel and we can't wait to see you there too! ^J

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