Glasses, whilst of excellent quality, did not quite suit my prescription. However, an after sales follow up call from the company re-imbersed me in full without any preamble whatever. Good after s... See more
Company replied
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Review summary
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I have bought a number of reading glasses from The Reading Glasses Shop and I really like the styles and colours they have on offer. The Reading glasses are well made and durable. Excellent delivery... See more
Good, detailed photos online. Simple & quick to order. Could try to ensure that glasses are wide enough for an average face. Delivered quickly & packed to protect the fragile frames.
This was my 2nd purchase from this company so was happy to use them again. Of the three pairs received the tortoise shell glasses were unfortunately twisted when they arrived. However The Reading Gla... See more
Company replied
4.6
Excellent
568 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 2 weeks
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See how their reviews and ratings are sourced, scored, and moderated.
My glasses only lasted 6 months before…
My glasses only lasted 6 months before the frame broke whilst I was sat working on my computer - i.e., not under hard use or stress. I won't be buying again.
In response: I rarely leave reviews, they absolutely did break whilst I was sat still, and I contacted you straight away before leaving this review. In conclusion I expect glasses to last longer than 6 months.
November 28, 2024
Unprompted review
Reply from Thereadingglassesshop
Hi. Jo
Always use a hard case glasses are a delicate item , glasses don’t crack and fall off your face whilst you are sat on the computer They have suffered trauma of some sort , granted you are unaware how this happened
Jo it might be an idea to pay for glasses with a much longer gurantee , our 28 day no question asked return policy is in line with all our competitors of which we have a much lower retail sale price , warm regards
Daniel
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Do your research first before jumping to buy anything on line
I git an alert saying unknown address, but yet when I requested a return on item my address was correct. A phone number was also provided but still I couldn't get my goods, no refund no goods.
October 21, 2024
Unprompted review
Reply from Thereadingglassesshop
Hi Radcliffe , we do not have a Radcliffe Trenchfield on our system , I think you have the wrong company , we have had no contact from yourself , absolutely no trace of yourself , this is the first we’ve heard , why not email us and we will sort this out , are you sure you havnt bought from the reading glasses company , there not us , order number please ? Puzzled
Daniel
Hi Again Radcliffe , you havnt replied ? So no reply , no trace of you on the system , is this a fake review ? Can you not be bothered to read my reply ? Do you not want to find out if you have made a mistake , contact the right people , I give up , trust pilot Is full of this sort of post by people who seem only vindictive , how any company gets ⭐️⭐️⭐️⭐️⭐️ when their are so many unreasonable people about I will never know , god give me strength ⭐️
Disappointed
This is the second time I have used you. I ordered two different options. The first one is was the rubber casing and these feel very sturdy. The second pair which are plastic looks and feels very thin and could snap at any time so disappointed with them
October 28, 2024
Reply from Thereadingglassesshop
Hi Sally
If you’re worried , use a hard case to store you’re glasses , I can assure you these glasses are as sturdy as any other styles we sell , we have a 28 day returns policy , more than happy to refund
Pc1 is a great seller with strong reviews so as with all glasses if you take good care you shouldn’t have a problem
Pc07 we’ve had no complaints and sold these for over 3 years
Warm regards
Daniel
My pair of reading glasses broke after…
My pair of reading glasses broke after 3 months.
Company has no interest in replacing them.
Suggest you buy from a Company that cares about their customers.
October 7, 2024
Unprompted review
Reply from Thereadingglassesshop
Hi Ian , As we said in our email to you
We have a 28 day no questions asked
return policy , your order was purchased on the 3 rd of March , way passed the cut off date , you’re glasses were snapped around the frame , not a manufacturers fault as you said , we shan’t take this review personally as from reading your reviews of other companies you seem very fond of handing out 1 star reviews 24out of 30 , Ian it’s nice to be nice , all the best and good luck 👍
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Lovely glasses
Lovely glasses . Quickly dispatched . Just ordered a couple more pairs . super happy
October 1, 2024
Excellent customer service
Good glasses at a decent price and excellent customer service, a small problem with my order was speedily and willingly fixed. I will not hesitate to reorder and to recommend .
September 11, 2024
Unprompted review
Good quality and fast delivery
Good quality and fast delivery
So nice to be able to read clearly again
August 28, 2024
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Glasses good quality& lovely colours
July 29, 2024
Fast delivery and very happy with the…
Fast delivery and very happy with the quality of item.
Would definitely purchase again.
July 29, 2024
Good all round service
Speedy, excellent service a d good products ....once again. Would recommend
July 2, 2024
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Excellent service.
I ordered a pair of glasses and realised when I received them that they were too high a refraction so asked via email if I could exchange them. Received a prompt message approving this.
July 1, 2024
Great prices,quality reading glasses…
Great prices,quality reading glasses and exceptional next day delivery.Would recommend The Reading Glass Shop for all round service.Thanks Joe McMahon Glasgow.
July 1, 2024
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No complaints first class from ordering…
No complaints first class from ordering delivery and product
June 27, 2024
My Mother having a senior moment 😂
I bought these glasses before for my mother who thought they were badly made. She even went as far as leaving a bad review before I had the chance to explain to her that the glasses are infact spring loaded and that the springs act like suspension on a car thus making them a bit more durable over time. I can only apologise on behalf of my Mother. I myself have purchased two pairs of glasses recently from yourselves of which I think, not only do the job for
my eyes but look really cool and stylish. I've had a lot of positive comments from family an colleagues at work.
So, to all at Thereadingglassesshop.co.uk, I thank you on behalf of my myself and my Mother. Great price too. 👍😎
May 28, 2024
Reply from Thereadingglassesshop
How nice of you to leave such a positive review
We can’t please all the people all the time but that is our intention , we try our best to please and if we don’t we strive to get the best possible outcome , Rose reviews like yours make our day , warm regards
Daniel
Delivered as per
Delivering products that match or even surpass the marketing headlines.
April 30, 2024
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