I was SO excited to receive my Christian Louboutin heels because finding beautiful shoes for my tiny feet is like hunting for designer glass slippers in the wild. 👠✨ The listing said size 3.5, b... See more
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Delivery was quick. I love that fragile was on the box so it was handled carefully and I love that UPS was used as FedEx isn’t the best. I love my bag and it’s in better condition than the photos. Loo... See more
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Love 💕 my bag! Everything was as described the rating was correct, she is in great condition! Arrived quickly- Such an easy wonderful trustworthy experience ! Thank you!
Company replied
From the moment I made my purchase all went very well. Was informed about delivery status. My package was wrapped very well. Item was exactly as it described online and it arrived in perfect condit... See more
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Company details
- #76 of 137 best companies in Women's Clothing Store
- #200 of 293 best companies in Clothing Store
Written by the company
The RealReal offers women's and men's luxury fashion brands such as Chanel, Christian Louboutin, Céline, Hermes, Gucci, Louis Vuitton, Manolo Blahnik and Rolex.
Contact info
Beechwood Road 20, 07901, Summit, New Jersey, United States
- 908-818-9922
3.9
Great
400 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Clothes
The shoes, bags, and jewelry were nice. But I'll never buy clothes again at RealReal. It was really dirty.
May 19, 2026
Reply from The RealReal - Summit, NJ
We appreciate your feedback.
I was SO excited to receive my…
I was SO excited to receive my Christian Louboutin heels because finding beautiful shoes for my tiny feet is like hunting for designer glass slippers in the wild. 👠✨
The listing said size 3.5, but when they arrived, the shoes were actually a 38.5. Needless to say, they were nowhere near my size and way too big for me.
I was honestly so disappointed. When you finally think you found the pair, only to open the box and realize Cinderella’s stepsister could probably fit into them instead… yeah. 💔📦
May 19, 2026
Reply from The RealReal - Summit, NJ
We’re sorry the heels were sent in the wrong size. Please reach out to us at reviews@therealreal.com so we can take a closer look and make this right for you.
Quality of bag was better than…
Quality of bag was better than described. Order shipped and arrived quickly
May 12, 2026
Reply from The RealReal - Summit, NJ
We are so glad the bag's quality exceeded expectations and arrived quickly. We appreciate your kind words.
I like that the bag came on time
I like that the bag came on time. I just didn’t like that the bag was bent in order to fit the packaging because I had to put things in the back to really stretch it out to give shape again.
May 11, 2026
Reply from The RealReal - Summit, NJ
We appreciate your feedback regarding the bag's packaging.
Shipping flaws
First, the product was definitely as described, and arrived very quickly. The problem was that it came in a big box with no padding materials. The designers box was damaged. It’s a good thing that the product box was sturdy and there was no damage to the product.
May 18, 2026
Reply from The RealReal - Summit, NJ
We appreciate your feedback regarding the packaging.
The clasp doesn’t work
The clasp doesn’t work
I wore it the first day I got it and when I tried to put it on again, I could not close the bracelet.
May 16, 2026
Reply from The RealReal - Summit, NJ
We’re sorry the bracelet clasp is not working as expected. We appreciate you sharing this and will pass it along to the team. Please reach out to us at reviews@therealreal.com so we can review this further and assist.
Delivery was quick
Delivery was quick. I love that fragile was on the box so it was handled carefully and I love that UPS was used as FedEx isn’t the best. I love my bag and it’s in better condition than the photos. Looks brand new so whoever has it took good care of it. The bag has a little smoke smell but hoping to get rid of that. Will definitely use TRR again. Love my bag and the quality.
May 17, 2026
Reply from The RealReal - Summit, NJ
We are so happy to hear you love your bag and its quality, and that the delivery was quick and handled with care. We appreciate your kind words and look forward to assisting you again.
Real good ,thank you so very…
Real good ,thank you so very much.everything was so outstanding, will buy again..
May 16, 2026
Reply from The RealReal - Summit, NJ
We're so happy everything was outstanding! We appreciate your kind words and look forward to serving you again.
Reply from The RealReal - Summit, NJ
We're so glad you enjoyed your pillow and our service! Thank you for your kind words.
Excellent from the start to the end
Excellent from the start to the end. Very happy with my purchase.
May 16, 2026
Reply from The RealReal - Summit, NJ
We're so pleased you're happy with your purchase. Thank you!
Arrived on time and was in the…
Arrived on time and was in the condition that was advertised.
May 15, 2026
Reply from The RealReal - Summit, NJ
We're so pleased it arrived on time and as advertised. We appreciate your feedback!
I got what I expected and way more
I got what I expected and way more! Thank you! I honestly love it and I can't wait to make more purchases 🩷
May 13, 2026
Reply from The RealReal - Summit, NJ
We're so happy to hear you love it and got more than you expected! We appreciate your kind words.
Love staff in Summit
Love staff in Summit, NJ location . Super helpful and professional and also great customer service.
May 13, 2026
Reply from The RealReal - Summit, NJ
We are so glad to hear you had a great experience with our helpful and professional team!
Reply from The RealReal - Summit, NJ
We are so happy you enjoyed your experience with us. Thank you for your kind words and positive feedback!
Reply from The RealReal - Summit, NJ
We appreciate your feedback!
Reply from The RealReal - Summit, NJ
We appreciate your positive feedback! We are glad you are happy.
Everything was as described and quickly…
Everything was as described and quickly delivered
May 6, 2026
Reply from The RealReal - Summit, NJ
We appreciate your feedback! We're glad everything was as described and delivered quickly.
Reply from The RealReal - Summit, NJ
We appreciate your feedback.
I recently sold to the real real a…
I recently sold to the real real a couple months ago, so they gave me a gift card for $100 when I didn’t spend it in the maybe one month they took it back very disappointed. I don’t think I will ever sell to them again. meanwhile I sold them $1200 shoes that they gave me $200 for.
April 28, 2026
Reply from The RealReal - Summit, NJ
We're sorry to hear about your disappointment with the gift card expiration and consignment payout. We value your feedback and will review your experience. Please feel free to reach out by email at reviews@therealreal.com if there is anything we can do to assist you further.
Reply from The RealReal - Summit, NJ
We're glad your shoes fit perfectly and you got a great price!
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