5 stars for their customer service. I ordered a number of vinyls and when they arrived there was a big dent from the parcel being hit off something during transit. It must have gotten a big knock... See more
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Company details
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Everyone's local record store
Contact info
Dublin, Ireland
- hello@therecordhub.com
- therecordhub.com
Replied to 57% of negative reviews
Typically replies within 1 week
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Fantastic Service
Fantastic Service. I had an issue with shipping and Helen was the absolute best in helping me try to sort it out with the carriers. Would 100% buy from them again.
Range of quality music at a good price.
My title is *****
I don't have any experience yet.But my first purchase of a vinyl record went smoothly and was delivered quickly, so I'm giving it 5 stars.
Record Hub rocks!
Records arrived early and exactly as described. I had to email The Record Hub about an item prior to order and they replied amazingly fast. The people at Record Hub are always super helpful. Record Hub rocks!
Ease of purchase and quick delivery in…
Ease of purchase and quick delivery in time for Christmas. Vinyl well wrapped and protected. Would recommend
The albums were packed carefully and…
The albums were packed carefully and arrived safe and sound!!
Highly Recommended Record Shop
Always a pleasure to deal with The Record Hub. Great musical knowledge and brilliant customer service.
One of the best online vinyl stores
Great selection to choose from. Not bad prices. Fast delivery and well packaged. I'm definitely going to be a return customer.
Professional, Efficient Service
I was looking for the album Revire by the group Amble for my daughter-in-law for Christmas, who is a big fan and was having a hard time locating it, until I ran across The Record Hub.
I was hoping to get it in time for Christmas since it was coming from Ireland; well, The Record Hub eased my fears on that front. I placed my order on Sunday, December 07, and I received it on the evening of Tuesday, December 9th. I was happy with the speed at which it arrived, and all the updates I received on the tracking were a plus.
I was ordering for the first time, and they offered a discount, but I forgot to add it during the ordering process, so I reached out to you, and Helen contacted me, letting me know that it would be applied.
I couldn't have been happier with the service I was given, and I won't hesitate to reach out again when I need some albums in the future.
Great stuff!
I only discovered the Record Hub recently when my daughters got me Raising Sand on vinyl for my birthday and I have used it since to re-establish my long lost vinyl collection. The website is great, very easy to order and the delivery is spot on - within two days in my experience and the fact that it is 100% Irish will keep me coming back. Keep up the good work guys and gals!
I have ordered two records with the…
I have ordered two records with the Record Hub so far as I was not able to get them in any of the shops and in both cases my experience was very positive. Priced very reasonably, the ordering experience was smooth and products got delivered in good condition within a few days. Good selection of both old and new, popular and relatively rare vinyls across all genres.
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