Thermal Paper Direct Reviews 2,775

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 78 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the ease of ordering and the prompt, reliable delivery service, often noting that products arrive quickly and in good condition. Many people highlight the excellent product quality and the fair, competitive pricing, which offers great value. The overall service is frequently described as efficient and hassle-free, with an easy-to-navigate website that simplifies the purchasing process. However, some customers also noted issues with product quality, specifically mentioning that some paper rolls did not print correctly. A few other people also felt that delivery service was poor, with packages left in inconvenient locations, and some experienced difficulties reaching customer service or faced unexpected charges.

What people talk about most

Delivery service

Users describe positive interactions with delivery service, frequently highlighting fast and timely shipping.... See more

Order

Clients share positive opinions on order, highlighting the ease of placing orders and the promptness of... See more

Price

Consumers find price to be positive, with many reviewers consistently praising the great and fair prices... See more

Product

Customers had positive experiences with the product, often praising its good quality and efficiency, offering... See more

Service

Reviewers highlight positive aspects of service, consistently praising its speed and efficiency. Customers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We always get a fair price and free shipping when we make our periodic large purchases. Always promptly delivery and in good condition.

Rated 5 out of 5 stars

Quality accurate product with super speedy shipping. I have been using this company for over 20 years and will continue using them.

Rated 5 out of 5 stars

I'm very impressed. The website made ordering effortless, and the items were delivered earlier than expected. The products are efficient and excellent, offering great value for the price. A wonderful... See more


Company details

  1. #1 of 1 best companies in Paper Distributor
  2. #1 of 2 best companies in Paper Bag Supplier

About Thermal Paper Direct

Written by the company

Thermal Paper Direct is your trusted source for popular and hard-to-find sizes of thermal paper, credit card paper, ribbons, and other point of sale products. We provide a wide range of options for nearly every machine and industry.

Our user-friendly website makes shopping quick and easy, with fast searches and hassle-free buying. If you don’t see the product you need, chances are we have it in stock.

What sets us apart is our dedication to customer satisfaction. With a 4.9/5 Trustpilot rating, our Unmatched Customer Service goes above and beyond to ensure every customer has a smooth, personalized experience. From answering product questions to providing tailored recommendations and resolving issues quickly, our friendly team is always here to help.

In addition, we offer the best value with mix-and-match pricing and fast, free delivery. With 1-2 day shipping from our strategically located warehouses, you’ll receive your products quickly and efficiently. Try us today and experience the difference!

Written by the company


Contact info

Shop Our Best Sellers!

Thermal Paper, Credit Card Paper, Printer Ribbons and More

4.8

Excellent

TrustScore 5 out of 5

3K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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Rated 2 out of 5 stars

prices too high and crappy delivery…

prices too high and crappy delivery service

January 5, 2026
Thermal Paper Direct logo

Reply from Thermal Paper Direct

We're sorry to hear this. We've reached out but haven't heard back yet - please call us at 877-810-5900 so we can learn more about what went wrong with your delivery. We hope to connect soon and make this right. Thank you for your feedback.

Rated 1 out of 5 stars

Whomever delivered the paper left it by…

Whomever delivered the paper left it by my garage door instead of on the front porch this is the second time for this and I realize the boxes are somewhat heavy which is why I ask for delivery because I am 78 years old and it is tough for me to carry them i know this is not your problem but you asked.

November 26, 2025
Thermal Paper Direct logo

Reply from Thermal Paper Direct

We are so sorry about your delivery. We can't always guarantee that FedEx will deliver exactly where we ask them to. However, we have updated your shipping address in our system to say "Deliver to front porch" for the next order. They are heavy cases, so we do understand and apologize for the inconvenience. We appreciate your business and value your feedback!

Rated 5 out of 5 stars

I'm very impressed

I'm very impressed. The website made ordering effortless, and the items were delivered earlier than expected. The products are efficient and excellent, offering great value for the price. A wonderful experience overall.

October 9, 2025
Unprompted review

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