We always get a fair price and free shipping when we make our periodic large purchases. Always promptly delivery and in good condition.
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Review summary
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What people talk about most
Reviews shaping this summary
Absolutely best prices and customer service. They always ship quickly.As a retail business we count on Thermal Paper Direct.
Quality accurate product with super speedy shipping. I have been using this company for over 20 years and will continue using them.
I'm very impressed. The website made ordering effortless, and the items were delivered earlier than expected. The products are efficient and excellent, offering great value for the price. A wonderful... See more
Company details
- #1 of 1 best companies in Paper Distributor
- #1 of 2 best companies in Paper Bag Supplier
About Thermal Paper Direct
Written by the company
Thermal Paper Direct is your trusted source for popular and hard-to-find sizes of thermal paper, credit card paper, ribbons, and other point of sale products. We provide a wide range of options for nearly every machine and industry.
Our user-friendly website makes shopping quick and easy, with fast searches and hassle-free buying. If you don’t see the product you need, chances are we have it in stock.
What sets us apart is our dedication to customer satisfaction. With a 4.9/5 Trustpilot rating, our Unmatched Customer Service goes above and beyond to ensure every customer has a smooth, personalized experience. From answering product questions to providing tailored recommendations and resolving issues quickly, our friendly team is always here to help.
In addition, we offer the best value with mix-and-match pricing and fast, free delivery. With 1-2 day shipping from our strategically located warehouses, you’ll receive your products quickly and efficiently. Try us today and experience the difference!
Written by the company
Contact info
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4.8
Excellent
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 2 weeks
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Easy and convenient
February 1, 2026
Long time customer
We always get a fair price and free shipping when we make our periodic large purchases. Always promptly delivery and in good condition.
January 30, 2026
always quick delivery
January 23, 2026
Excellent..
January 31, 2026
Unprompted review
Always arrives very quickly and have…
Always arrives very quickly and have never had any type of shipping/product issues
January 13, 2026
Reply from Thermal Paper Direct
We're sorry to hear this. We've reached out but haven't heard back yet - please call us at 877-810-5900 so we can learn more about what went wrong with your delivery. We hope to connect soon and make this right. Thank you for your feedback.
Reliable and cost effective
Reliable and cost effective, ordered multiple thermal paper rolls for our receipt printers from Thermal Paper Direct
December 15, 2025
Unprompted review
Easy to deal with
December 16, 2025
Good quality
December 17, 2025
Unprompted review
fast service good price
December 5, 2025
Fast delivery easy to order and I like…
Fast delivery easy to order and I like the reminders!
November 24, 2025
Whomever delivered the paper left it by…
Whomever delivered the paper left it by my garage door instead of on the front porch this is the second time for this and I realize the boxes are somewhat heavy which is why I ask for delivery because I am 78 years old and it is tough for me to carry them i know this is not your problem but you asked.
November 26, 2025
Reply from Thermal Paper Direct
We are so sorry about your delivery. We can't always guarantee that FedEx will deliver exactly where we ask them to. However, we have updated your shipping address in our system to say "Deliver to front porch" for the next order. They are heavy cases, so we do understand and apologize for the inconvenience. We appreciate your business and value your feedback!
I'm very impressed
I'm very impressed. The website made ordering effortless, and the items were delivered earlier than expected. The products are efficient and excellent, offering great value for the price. A wonderful experience overall.
October 9, 2025
Unprompted review
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