Thermalright Reviews 

My screen on my thermalright aio stopped changing images 40 days old. I went to the thermalright site filled out the form for after sales support no reply a week later again new report no reply. I then wrote a direct email no reply. I went to amazon where I bought it and talked with them for a week hearing them accuse me of damaging the item arguing when all of the evidence of what I tried to do to fix it. I am still trying to get them to excet a rma or mail out a new screen

​I purchased a Thermalright Frozen Edge 360 Liquid Cooler, and the pump suffered a complete mechanical seizure after making a loud, high-pitched screeching noise. CPU temperatures instantly shot up past 80°C under minimal load (<40W / 18% load). I temporarily fitted a single-tower air cooler, and temperatures immediately dropped back to a normal 35°C idle.

​The real issue is Thermalright's warranty support. Despite advertising a 5-year manufacturer warranty, their support team refused to honour the claim or provide an RMA return address.

​Instead, they repeatedly sent canned, automated responses demanding that I reinstall the broken pump onto a live system to film a video—expecting me to risk thermal damage to my CPU just to reproduce data already provided in high-resolution BIOS diagnostics. After multiple emails offering to post the physical unit back for bench testing, they simply passed the buck, telling me to contact the Amazon seller (which is their own distribution entity).

​Thermalright makes decent budget hardware on paper, but their 5-year warranty is completely illusory when their RMA department engages in deliberate stonewalling. If you buy an AIO from them, treat it as having zero warranty support once it breaks.

Brand gets a lot of good reviews on their devices, but I don't know how. The defective LGA2066 screws snapped on install with their Frozen Warframe 360. I reached out to ThermalRight support last Tuesday for assistance, hoping for a pack of replacement screws. What I got was a bunch of back and forth for days, followed by a bunch of waiting. A week later, I'm told I should just get it replaced through Amazon. WHY WAIT THIS LONG TO TELL ME THAT!?!?!?

And their website is FULL OF LIES. It states that support is available Monday to Friday from 9am to 5pm Pacific Time. I have only ever gotten responses at ~2am from Taiwan, as evident by the replies containing Chinese characters.

I have not had access to a computer or work for a month, and when I'm SO CLOSE to finally getting this PC fixed and an income again... this company is making me undo all of it and start over.

I will NEVER buy another ThermalRight product, I don't care how quiet their fans allegedly are. I'll never know. Because it broke on install.

I am super happy with Thermalright! I reached out to see if I could mount my very old Silver Arrow cooler to a new AM5 CPU. Their support team (Andrea) was fantastic—responsive, helpful, and very fair. They shipped me the necessary mounting kit from halfway across the world for a very low price. The package arrived safely and faster than expected. If you are looking for a company that actually cares about its customers and supports its products long-term, look no further. Highly recommended!

Thermalright customers service is useless. It's just there to waste your time until you give up and move on.
No spare parts provided or even sold, for products that are still under warranty.

The termal paste provided with the CPU cooler dries up and becomes unefficient after only a few weeks.

Some of their competitors like Noctua are a bit more expensive but you can actually use their products for a long time.
Thermalright products are just disposable, planned obsolescence junk.

I've been buying Thermanright products since they came out with a pressure plate for the 12rh Gen Intel boards and CPUs. (Z690). I build PCs for a big part of my job and have sold many PCs using their pressure plates to drop temperatures on Intel CPUs to a maintainable level, especially the high end ones. I've bought 14 of them! I also recently bought an AIO 360MM cooler (white) that the fans might be ok on but it's all white with some RGB and a screen on the visible outside of the pump, looks great! I got this cooler brand new for so much less than I'd have expected, and it cools my power hungry i9 on top of a Thermalright Pressure plate! Considering I'm using a Apex z790 encore / 13900k and all top end hardware including an ROG Astral 5080 and I trust this companies products says a lot! I don't know how they have any bad reviews unless others just hating on the fact they are on point!!
All the way recommend their products to my friends family and customers..

Bought a Thermalright AXP120 X67 Black ARGB Low Profile CPU Air Cooler, the brackets just fall off, so the cooler is basicaly useless. Do not use this companies products they are substandard.

They have good value CPU coolers and very low prices.

I bought in Feb/2025 (amazon.es) a Thermalright Phantom Spirit 120 SE.
After 1-2 months using normally (does not use heavy applications or long hours). Both fans start to leak lubricantm, mess the motherboard and graphic card. I was luck that I could see in time. I have clean it.
Try to contact the support team but nobody reply.
Email send on Feb/2025 and till today May/2025 no reply.
I do not recommend this chinese companies because there is no warranty or support after you paid.

i boughr a CPU air cooler for 15euros. Works great. Doing it's job of cooling correctly paired with ryzen 5700X3D.

the fan on it is a bit cheap but all ok for that price !

I have emailed this company for weeks about a problem with one of their coolers.
Cannot get any response at all from customer service.
As a good customer after being totally ignored about trying to buy a spare part directly from them I would advise anyone considering a purchase from them to steer clear. Noctua provide support , Arctic etc Thermalright most clearly do not. Avoid like the plague and learn from my very expensive mistake.