Vorwerk Group Reviews 

What are you disappointed with the Customer Service? My team? Five broke and I had to send them a fee to Repair of £259 very soon. It broke again and I sent them the machine back because it was covered with one year warranty. they lost my machine and replaced it for a second Hand TM6 . They did not give this back to me for seven weeks. I asked for a refund and for a second jar which I had with my original machine and they refused it. I lost all my recipes saved on my machine and I have to get another cookie dough subscription for £50 which I feel very unfair so in all quite disappointed do not expect a company like this to treat customers so responsibly I spent over £3000 on buying two machines and accessories.

I bought a Thermomix, which works well and which I generally like, although I find the portion capacity quite small. I therefore bought the €400 Thermomix Friend to increase the amount I could cook at once.

Unfortunately, the Friend did not work properly from the outset. I contacted Thermomix and, around six months after purchase, received a replacement. The replacement has exactly the same issue.

I have carried out extensive troubleshooting and the problem appears to be with the motor. Thermomix are now refusing to refund me and are instead offering to repair the replacement unit.

My concern is that I have now had two separate Thermomix Friends with the same fault. At that point, it is difficult to have confidence that repairing one unit addresses what appears to be an inherent problem with the product.

For a €400 appliance, I think it is entirely reasonable to expect a product that works reliably. Having experienced the same fault twice, I am very disappointed that Thermomix will not offer a refund.

Thermomix TM7 — the mixing bowl cracked spontaneously, with no shock or misuse involved. I requested a replacement under the legal conformity warranty. Vorwerk refused, claiming the crack was caused by "mechanical shock after delivery" — with no technical expert report, just their own unilateral statement.
I filed a complaint with ANPC (the Romanian Consumer Protection Authority), case no. 56302/22.07.2026. The official response from the Brașov County Consumer Protection Commissariat confirms in writing that no objective evidence could be found to establish with certainty the technical cause of the damage — in other words, Vorwerk denied the warranty claim without any real proof.
I then sent them a formal written notice giving them 10 days to replace the product. They didn't even bother to acknowledge receipt.
For a product costing over €1,500, it's unacceptable to treat a customer with this much disregard and hide behind a "technical conclusion" you refuse to actually demonstrate. Legal action is now underway, backed by an independent technical expert report and a claim for damages. I do not recommend this product — or the way Vorwerk treats its customers after the sale.

I have never spent this much money on a kitchen appliance before, but I decided to treat myself and invest in improving my cooking. When I first received my Thermomix, I was incredibly excited. Unfortunately, that excitement did not last long.

I started experiencing issues with Cookidoo app to the point where I was unable to use my Thermomix the way I wanted. I made several complaints to my Thermomix Advisor, who contacted Vorwerk several times on my behalf. Every time, I was told that the problem was most likely caused by my internet connection.

I even changed my internet connection, but the problem remained exactly the same.

I then asked my Advisor to speak to Vorwerk and explain that I wanted to send my Thermomix in so that it could be properly checked. What was the response? They refused to accept it because they believed the problem was with my internet.

How can a manager who is not a specialist determine what is wrong with my machine without even examining it? And how is it acceptable that, while my Thermomix is still under warranty, I was initially unable to send it in for inspection or repair?

After several emails, I was eventually told that I could send the Thermomix in. The issue was ultimately resolved by reinstalling the system — exactly what I had expected should have been done from the beginning.

However, even after the repair, the person who checked my Thermomix tried to blame one of the faults on the fact that I had supposedly connected several Thermomix devices to Cookidoo. The reality is that my Cookidoo subscription had already ended, and I only connected my friend’s Cookidoo account to my Thermomix the day before I sent it in for repair.

Although my Thermomix is now working properly, the entire experience has completely taken away my excitement and passion for using it. I spent a significant amount of money because I genuinely wanted to enjoy this product and improve my cooking, but the customer service and management throughout this situation have been extremely disappointing.

Unfortunately, based on my experience, I would no longer recommend Thermomix to anyone. The way my problem was handled, particularly the repeated refusal to properly investigate the machine and the attempts to blame the issue on my internet connection and usage, has left me extremely disappointed with both the service and the management.

We have been using Thermomix for many years, from TM31 to the newest TM7. Every product is very well built, reliable and the new technology allowed to do more than the previous models. Yes agree with some, it is expensive, but you'll never regret once you got it. Is a machine that helps a lot in any situation for instance if you are in rush, if you have only a few ingredients in the fridge and not bothering looking for recipes. If you living in London are, just pop to Wembley Park shop like I did for a one of the periodic shows. For those who regrated to buy, I think they haven't discover the full potential, but most importantly you must love food. If not interested in food, don't buy it.

⭐⭐⭐⭐⭐

I’ve had my Thermomix TM6 for several years now, and I honestly never get tired of using it. It was the best Christmas present I’ve ever received, and it’s something I use almost every day.

The Cookidoo app is simply amazing. There are thousands of recipes to choose from, with new ones added regularly, so there’s always something different to try. I especially love that I can cook dishes from all over the world without having to search for recipes elsewhere. The guided cooking feature makes everything so easy to follow, and every meal turns out brilliantly.

The annual Cookidoo subscription of £60 is worth every penny. With the huge selection of recipes, constant updates, meal planning features, and shopping lists, it offers fantastic value and keeps me inspired to cook.

The TM6 has made cooking easier, more enjoyable, and much less time-consuming. I genuinely couldn’t imagine my kitchen without it now and would highly recommend the Thermomix and Cookidoo to anyone looking to transform the way they cook.

The thermomix itself is an amazing product and easy to use. The company themselves are slow and uncommunicative. I ordered a small item, its been over a week and they havent even dispatched it. Ive now contacted them twice to cancel as they've left it so long I wont be able to receive delivery as ill be overseas but they didn't even bother replying.
I've now had to chargeback. Disgusting.

Buying experience is terrible, I just want to buy a thermomix, but I have to call a sales rep who is only available at certain times? What is that about?? Vorwerk you need to fix / reduce the purchasing friction here.0

Have had a Vorwerk vacuum for a number of years. When the time had come to replace my VK150 I phoned customer services. Was informed for a fee of £225 they would refurb and replace any broken parts.
Vorwerk sent the collection to wrong address despite verifying prior. Collection delayed. Had to call to resolve.
Eventually Sent vacuum off for its repair having prepaid only to get a msg a week later that because there was dust in the vacuum the technicians wouldn’t repair it.
It’s a vacuum for heavens sake still in good working order but the dust bag bracket was broken and declared despite a temporary repair which was declared when service was booked.
So was it decided that the small repair was not cost effective for them to repair therefore they rejected because there was insufficient profit in it?
Appalling customer service and they’ve lost me as a customer. Don’t get coned with this service.

So you buy neato and then shut down the services.
Great customer experience here, all you did was make my vacuum cleaner into a paperweight.

Beware, do not buy from this company since the German company was acquired by a U.S. company in Texas. We also have a Neato botvac that can no longer be used thanks to NO SUPPORT and shutting down the cloud service. I’m going to contact my attorney general to see what can be done about this crooked company.

Te llevaste la pasta y nos dejastes la plasta! Give us the software back. Why do you won't to create a GitHub repo with the software or a way for OS to continue programming the neato?

We got a Thermoix in December 2025. Now in April 2026, it stopped working.

Service is done via email! Then they expect you, as a customer, to box the item and drop it off to be sent for repair. Based on the complaints here, I am very worried about the speed it's going to take to get it back. It should not be repaired. It should be exchanged and exchanged quickly.

This is not the type of service you would expect for a high-end product.

I used to manage service nationally in my country for an electronics brand, and I would have been fired if I offered this kind of service to our customers.

I am writing this to warn potential Vorwerk customers about the current state of their "premium" service.

I purchased a brand-new Thermomix on 18 December 2025. By 6 March 2026—less than three months later—the machine suffered a total breakdown. For a product at this price point, this is a clear "lack of conformity" under EU consumer law.

The Service Experience:

27 Days Without the Machine: It took nearly a month to "repair" a brand-new unit.

Zero Transparency: Vorwerk refuses to disclose what part failed or what work was performed.

Management Silence: I have sent a formal contest to the management team/Laila regarding a replacement (as is my right for a near-dead-on-arrival unit), and they have simply stopped responding.

I did not pay full retail price to own a "refurbished" unit after only 11 weeks. By forcing a repair instead of a replacement and then ignoring my correspondence, Vorwerk is failing its statutory and customer service obligations.

Warning: If you expect premium support for a premium price, look elsewhere. Currently escalating to the ACM and ECC.

They acquired Neato Robotics and then shut down its services. This resulted in a serious violation of consumer rights, leading to planned obsolescence and financial loss to customers. Worst behaviour in my entire consumer life.

They essentially bricked my expensive Neato D7 robot vacuum by closing the servers down years ahead of schedule. I encourage everyone to be cautious of this company as you could easily be left with an expensive ornament.

Bricked my vacuum.

They purchased Neato, and even though they committed to 5 years of support they turned off the cloud and said "push the button on the robot". This ruins the robots ability to avoid zones, to clean by zone, and most of what makes the vacuum intelligent. Shame on this company. I would love a list of all products Vorwerk group offers so I can boycott them all. Shame on you.

After Vorwerk bought Neato they guaranteed existing Neato customers full functionality of their product until 2028. Never the less they shut down the services already in 2025. Even worse… they kept SELLING devices they knew that would loose functionality very soon!

If they screwed you once, I don’t see a reason why they wouldn’t screw you again.

Vorwerk is a completely unreliable company that doesn’t deserve it’s customers.

I have always heard about the wonders of Thermomix, but I couldn't believe it to be such a life changer.
It is an amazing machine which has helped me in transforming food choices completely. Healthy meals are super easy, tasty and fast.
On the other end, the advisor experience wasn't a positive one. Workwek should properly check how they treat customers.

FU Vorwerk, I paid good money for my neato vacuum robot.
I hope you go bankrupt, stealing our money and leaving us with a useless overpriced piece of nothing.
you stranded all of us customers, which should be illegal!