Vorwerk Italia Folletto & Bimby® Reviews 23,590

good experience with new folletto wireless.
good explanation, reasonable cost for the quality

The Experience with this company is Amazing 📌 They have good staffs, that they have patience with their customers and they also talk politely and have good goo manner of Approach to their customers..

Leggerezza ed efficienza del folletto. Da trent’anni cliente il modello senza fili ha eliminato la pesantezza dei modelli precedenti

The product is exceptional! The delivery is a hit complex but overall a good experience. Great customer service!

Sodisfaziome e legerezza hello cologne to lavoro domestici

Materiale scadente …Batterieche si scaricano subito ..scadenti…delusa 2000€ spesi malissimo

I am writing this to warn anyone considering a purchase from the Vorwerk Group. This company has proven that their word means nothing. After acquiring Neato Robotics, Vorwerk explicitly promised the public and loyal customers that they would maintain cloud services and app support until at least 2028.
They lied. In late 2025, Vorwerk prematurely shut down the Neato servers, three years ahead of schedule. My expensive Neato robot, which is still in perfect mechanical condition, has been stripped of its "smarts." I can no longer use the app, set schedules, use "no-go" zones, or see cleaning maps. It is now a glorified manual floor sweeper.
This sets a terrifying precedent for all their other brands. If Vorwerk is willing to pull the plug on Neato users to save on server costs, they will eventually do the same to Thermomix or Kobold owners. Once they want you to upgrade to a newer model, they can simply disable the software on your current one.
Before you buy, know that Vorwerk Group owns and operates:
Thermomix® / Bimby® (The "smart" kitchen appliance and Cookidoo® platform)
Kobold / Folletto (High-end vacuum cleaners and floor systems)
Nexaro (Commercial cleaning robotics)
akf group (Banking, leasing, and credit services)
Vorwerk Ventures (Major investors in startups like HelloFresh, LILLYDOO, Thermondo, and Everdrop)

La venditrice molto disponibile e competente. Negozio ed assistenza disponibilissimi

This company does not respect the privacy of the transaction. Even before we received the goods we bought, we were contacted by third-party sellers to purchase consumables for the equipment. How the hell did they know of our contract????

I did write to your guarantee of privacy, they responded as you did now, so if we are willing to exclude vegances or pure coincidence, they could not explain the fact. The representative who sold us the entire package denied being involved, but we have never seen him again since. I am convinced that "someone" in your firm leaked our information. The calling phone number was deleted immediately and blocked from our system as soon as we received the call.

I recently purchased a Bimby and, while I have no particular complaints about the product itself, the sales and customer service experience have been extremely disappointing.

The purchasing process is unnecessarily complicated and bureaucratic, as it requires going through a representative and gives no clear indication of delivery times. However, my main issue is with the financing option that was presented to me. I was explicitly assured that I could pay in interest-free instalments. What was not clearly explained is that this option is actually subject to an automatic approval process by PayPal’s algorithm and is therefore not guaranteed at all.

Despite having an impeccable credit history and solid financial standing, my request for instalments was rejected by PayPal. When I contacted customer service to understand what could be done, I received no real support. The responsibility was simply pushed onto the partner (PayPal), as if the choice of partner and the way the financing is presented to customers were not the company’s responsibility.

On top of that, I had to wait around 20 minutes to get an answer, and I was bounced between the representative, a secretary and a call center. No one took real ownership of my case or tried to look at it carefully and propose a concrete solution. From my point of view, customer orientation is practically non-existent.

Overall, I feel that the information I was given at the time of purchase was partial and misleading. I ended up feeling deceived and poorly treated as a customer. Perhaps the company relies on the perceived excellence of the product to accept a very low standard of customer service – but for me, this experience has seriously damaged my trust in the brand.

I’m extremely disappointed with Vorwerk and Neato. They are shutting down the Neato Cloud API, which means my Neato robot vacuum - only a few years old - will soon become completely useless.

This is absolutely unacceptable. A smart home product should not depend entirely on a cloud service that the company can just switch off. Even worse, Neato robots are still being sold, even though the cloud shutdown has already been announced. That means new buyers are purchasing a product that will stop working shortly after they buy it (or even before they buy it).

I expected much better from a company like Vorwerk. This decision shows a complete lack of respect for customers and sustainability.

Avoid Neato and Vorwerk products - they do not stand behind their devices.

Non chiamatela aspirapolvere chiamatela semplicemente folletto è un grandissimo piacere pulire con il FOLLETTO

Commercial demonstration, convincing
Support after delivery: the commercial person came again and provided a full training.
Very good !!

Call center sgarbato e inefficiente ha impedito la dimostrazione uso promessa all'acquisto

La disponibilità, la cortesia e la simpatia di Annamaria ci hanno conquistato nel mostrarci l efficienza del Folletto..

Folletto e' un aiuto quotidiano, facilità le grandi pulizie in tempi brevi, sostituisce benissimo una collaboratrice domestica

Only after buying the product did we learn that the Folletto app would not work on our iPhone 11. To date Folletto has not made sny attempt to correct this deficiency.

For the money you pay, it is very expensive, you would not expect this machine to break down ever. After 4 years of use now the lid won’t close. So the machine is completely useless. £250 for a repair that they can’t guarantee will work. Not impressed. Not as reliable as a Kitchen Aid have had that longer and it hasn’t broken down once. So disappointed don’t buy not worth the money.

Funny they replied telling me to email customer service. I already did and the only thing they confirmed was subscription price increase.
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Most recipes are bad quality. Once you subscribe, you are kidnapped by the increasing subscription cost!

Customer service is bad too. Agents send copy-pasted messages and offers no real help.

I regret buying thermomix & using Vorwerk.
Save your money and use Hello Fresh. Dont buy the over-priced machine that most likely end up collecting dust.

We are very pleased with everything so far. It took the window cleaner longer than stated in the manual for the cleaning towel to get fully damp, but when it did it cleaned our windows very well.