The Saber Factory Reviews 336

TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 87 reviews, reviewers overwhelmingly had a great experience with this company. Many customers are highly satisfied with the product's quality, noting its amazing build, attention to detail, and realistic feel. People appreciate the exceptional customer service, highlighting helpful and responsive interactions, and the overall user experience is described as excellent and easy. The packaging is also frequently praised for ensuring safe transport and protection of the items, and many found the products to be exactly as advertised. However, some customers experienced issues with delivery, citing long shipping times and a lack of communication regarding their orders. A few other people also felt that the product configuration was difficult, especially with a single button controlling multiple functions, and some reported receiving products with loose parts or intermittent battery problems.

What people talk about most

Product

Customers consistently note positive experiences with product, praising the high quality construction,... See more

Quality

Customers had positive experiences with quality, highlighting the high-quality construction, premium... See more

Delivery service

Users describe ambiguous interactions with the delivery service, with many experiencing long shipping times,... See more

Customer service

Clients share positive opinions on customer service, with many reviewers describing it as exceptional,... See more

User experience

People report positive experiences with user experience, with many describing it as pleasant and magnificent,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Absolutely fantastic. The quality of the Graflex Episode IV Skywalker saber is amazing. The attention to detail is something to behold and it feels top quality and a good weight. An elegant wea... See more

Rated 5 out of 5 stars

Saber Factory hilts have an amazing build quality, good weight and great features. They look just like the hilts seen in the movies, making these props a perfect addition to ones collection. Produc... See more

Rated 5 out of 5 stars

A great product - feels almost like what a "real" lightsaber would in mind. There is internal power coils, catridges.... feels heavy and quality Hint - The blade colour options are bit hard to o... See more

Rated 5 out of 5 stars

5+ star experience. The products were great. The shipment came in earlier than expected. I emailed Kevin to add articles to an existing order and he made that super smooth and included with the... See more


Company details

  1. Collectibles Store
  2. Hobby Store
  3. Sporting Goods Store

Written by the company

Whether you're looking for a lightsaber replica for cosplay or your collection display, we have it. We also cater to the experienced duelists and training academy pupil looking for a sturdy and stylish fencing weapon. The Saber Factory is based in France and we sell worldwide to more than 60 countries, with our 2 warehouses in the USA and our manufacturer's facilities in China. We started in 2022 after 5 years of experience in the pop-culture retail business. Through owning and managing one of the largest independent geek merch physical store in France, we met a passionate community of like-minded people on a daily basis. We also know about good customer service and accountability towards each person for having served 50.000+ customers. Those values and passion we carried over to our new e-commerce venture: The Saber Factory, where we have grown to become one of the leading distributors of Nexus Sabers around the world.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

336 reviews

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Rated 5 out of 5 stars

Very Satisfied

Got two 32" dueling sabers, so they had to be packaged custom and shipped from China right after Chinese New Year. Sabers are super fun to play with and look/feel amazing. Arrived in Michigan, USA in 20 days. About $350 after shipping (for two) so I feel the price was very fair.

February 25, 2026
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Rated 5 out of 5 stars

Excellent customer service

I accidentally purchased the wrong size and was easily able to email and get it changed with no worries, with good customer service. shipment was faster than expected and the lightsaber is excellent for the price.

January 27, 2026
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Rated 2 out of 5 stars

Too complex and with inconveniences

The replica is quite good, but the lightsaber is too difficult to configure as everything has to be done with a single button (colour, character and sound). The instructions are generic and not specific to the lightsaber purchased, making it even more difficult to configure. The lightsaber must be disassembled to charge the battery, which is an additional inconvenience because it does not last very long. They do not warn that customs fees are not included in the prize.

January 20, 2026
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Reply from The Saber Factory

Hi Francisco
I'm sorry you didn't feel immediately comfortable operating the saber. I do make the most to inform properly on all fronts. Right after ordering you have received (via email) a link to a "First Steps" video playlist if it's your first saber and need more guidance to operate.

On this same youtube channel I do make lots of tutorials that you may find useful.
On the saber page there are ratings for multiple things, one of them being "Maintenance" and it is rated 1/5 with info saying "This saber boasts a unique custom electronics core, complex to disassemble. Charging port is on the core, access requires removal/opening of a part of the hilt.". Again here it is to provide the utmost transparency as the Dooku replica is very different from most other straight hilts.

By the way if you're not fully comfortable with operating a single button for all settings, you have the mobile app, once you've set all you wanted the way you want it, you won't need much operating through the button. The user manual is generic for dueling hilts, hence the video tutorials to help you understand specifics for replica sabers. But the electronics functions are the same throughout ALL hilts, so no worries to have here.

Regarding customs it's usually paid upon delivery for international orders, and informed in all our shipping pages and policies so to avoid any unhappy surprise. Shipping origin and details are always shown before adding to cart. There's nothing positive about being surprised by taxes and customs, so I do make sure to provide ample information I'm sorry it wasn't clear enough.

If you have any question and want to make the most of your saber please reach out on the support chat of the website, I'm always available to reply to any question and need as I wish for everyone to get the best experience possible.

MTFBWY
Kevin

Rated 4 out of 5 stars

I Loved Everything But...

I loved everything about the saber itself. My only complaint is that it came with a nice carrying case, but it didn't come with foam inserts to secure the hilt and blade in the case. It was recommended to me that I should use the cardboard boxes that the different parts came in to secure things in place, which seemed a bit odd to me.

January 15, 2026
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Rated 5 out of 5 stars

Amazing company

Thee co owner and his team were on top of helping me figure out a situation I had with the Saber and got it working for me just such an awesome product and wonderful bunch of people who care and stand by their work, THANK YOU ALL.

December 13, 2025
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Rated 1 out of 5 stars

Took too long to ship and was the wrong…

Took too long to ship and was the wrong size
Size might be on me but I googled darth maul force fx joint and that’s what popped up if it just didn’t fit whatever but they took like three weeks and it was listed that they have an a lot in stock

December 12, 2025
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Reply from The Saber Factory

Hi Daniel
That's pretty damaging to receive a 1 star review for my business when I had no responsibility in the incompatibility with your Force FX saber. I wish you'd asked prior. The coupler you purchased is only for the brand we distribute, not anything else. It is described as such "The VHC system is a standardized thread size for many of our Dueling sabers. These couplers are built to fit the VHC threads only." along with a warning that if in doubt you can reach out to me in the chat. I'm always happy to respond to any questions.

I can't control what google will display as a result to your request for a Force FX accessory, nowhere on my site do I mention being compatible with Hasbro or Disney sabers. I understand the mistake but please also understand there was nothing of my doing. I'm actually pretty transparent on my products and entertain an extensive youtube channel with tutorials, guides and in-depths for the lightsaber community. I wasn't trying to sell you an accessory that wouldn't work for you.

Other than that your item was ordered from factory and took 25 days for delivery, our shipping page provided the timeframe of 15 days + 5 days during peak time like christmas, so yeah a bit on the stretch, it got stuck 5 days at customs. Sorry about that.

If you could please reconsider your review that'd be great.
MTFBWY
Kevin

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