The Saber FactoryReviews 

339
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 88 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional quality of the products, noting their amazing build, weight, and attention to detail, often comparing them favorably to movie props. Many consumers are impressed with the user experience, highlighting the bright LEDs, numerous sound fonts, and various blade effects, making the items feel like a "real" lightsaber. The customer service is frequently described as outstanding, with reviewers appreciating the helpful, responsive, and understanding support they received for issues and inquiries. However, some customers also noted occasional issues with delivery times, with products taking longer than expected to arrive or lacking clear communication regarding shipping. A few other people also felt that the product assembly sometimes lacked care, leading to loose parts or batteries that died randomly, and some found the blade color options difficult to operate.

What people talk about most

Product

People report positive experiences with the product, praising its great quality, incredible functions, and... See more

Quality

Consumers find quality to be positive, with many reviewers praising the great quality of hilts, incredible... See more

Delivery service

Clients share ambiguous opinions on delivery service, with some reviewers praising speedy delivery and... See more

Customer service

Customers consistently report positive experiences with customer service, describing it as excellent,... See more

User experience

Users describe positive interactions with user experience, with many finding the controls intuitive and the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Absolutely fantastic. The quality of the Graflex Episode IV Skywalker saber is amazing. The attention to detail is something to behold and it feels top quality and a good weight. An elegant wea... See more

Rated 5 out of 5 stars

Saber Factory hilts have an amazing build quality, good weight and great features. They look just like the hilts seen in the movies, making these props a perfect addition to ones collection. Produc... See more

Rated 5 out of 5 stars

A great product - feels almost like what a "real" lightsaber would in mind. There is internal power coils, catridges.... feels heavy and quality Hint - The blade colour options are bit hard to o... See more

Rated 5 out of 5 stars

5+ star experience. The products were great. The shipment came in earlier than expected. I emailed Kevin to add articles to an existing order and he made that super smooth and included with the... See more


Company details

  1. Collectibles Store
  2. Hobby Store
  3. Sporting Goods Store

Written by the company

Whether you're looking for a lightsaber replica for cosplay or your collection display, we have it. We also cater to the experienced duelists and training academy pupil looking for a sturdy and stylish fencing weapon. The Saber Factory is based in France and we sell worldwide to more than 60 countries, with our 2 warehouses in the USA and our manufacturer's facilities in China. We started in 2022 after 5 years of experience in the pop-culture retail business. Through owning and managing one of the largest independent geek merch physical store in France, we met a passionate community of like-minded people on a daily basis. We also know about good customer service and accountability towards each person for having served 50.000+ customers. Those values and passion we carried over to our new e-commerce venture: The Saber Factory, where we have grown to become one of the leading distributors of Nexus Sabers around the world.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

339 reviews

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Replied to 100% of negative reviews

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4.5

All reviews

(339)

89 reviews in the last 12 months

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Rated 5 out of 5 stars

Mace Windu saber

The Mace Windu saber is absolutely gorgeous, it looks fantastic, is loud, if one wants loud, it is colorful, if one wants colorful.

It came in well packaged and safe and way faster than expected.

The customer service was quick and helpful and guided me wonderfully during my setup process.

6/5, cannot recommend highly enough.

March 9, 2025
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Rated 5 out of 5 stars

Great People! Great Sabers! Great Service!

The site was easy to navigate and I love the selections I found. The purchase was simple and straight forward with no pile on sales pop ups. I contacted them about two days after the purchase as I wanted to find out about an add on and Kevin got back to me right away with options and made things smooth and easy. My items actually arrive way earlier than I expected and that was a welcome surprise. The sabers I ordered are beautiful and I couldn’t be happier. I did have a follow up about loaded sound fonts and again Kevin replied back right away with the answers I was looking for. I’ve got my eye on a couple more sabers and The Saber Factory will continue to have my business.

March 6, 2025
Rated 5 out of 5 stars

Very happy with new light saber!!

This was the third saber purchased from The Saber Factory. I am extremely happy with the quality of this beautiful saber. Ordering is simple. Delivery was very much on time. I trust The Saber Factory to deliver beautiful sabers and great service.

March 13, 2025
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Rated 5 out of 5 stars

We got the sabers delivered on time and…

We got the sabers delivered on time and they were of great quality. We've been using them for organized play-fighting with children. It's noisy and sometimes chaotic, but the sabers have been fine. We expect to be able to use them for many months and years.

August 25, 2024
Rated 5 out of 5 stars

Excellent customer service!

The contact worked with me on a piece my granddaughter lost for her lightsaber. He requested pictures and identified the missing piece. Mailed to us right away and she was so happy!!

February 6, 2025
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Rated 5 out of 5 stars

Prompt service, amazing quality

My second time ordering from The Saber Factory. Their delivery times are excellent give current geopolitical circumstances. The quality of their sabers are amazing. I have a few more pieces I want to get for my collection and I will definitely order from The Saber Factory.

February 3, 2025
Rated 1 out of 5 stars

You canceled my order because you…

You canceled my order because you wouldn't honor your own promo code even when the code processed successfully.

January 20, 2025
The Saber Factory logo

Reply from The Saber Factory

Hello there 👋
The offer was a Buy One Get One Free CLEARANCE SALE detailed on the RTS collection page as only available for Ready-to-Ship lightsabers in our US domestic warehouse, as part of a Clearance Sale.

Promo codes are generic and cannot target one of our shipping locations, so these sales conditions were made explicit in the event someone would apply the code to our made-on-order items.

Additional guidance is provided to help you make sure you order from the US warehouse rather than from factory. Namely the product availability info on the saber page and your checkout shipping method being either US Domestic or International Shipping.

Because your order contained a made-on-order saber with international shipping, it didn't fit in our US Clearance Sale and we had to cancel it.

I reached out to you via email to immediately explain. Even if it was perfectly unintentional on your part which I understand, please understand that we still can't allow to part ways with our product at 50% off unless it was the inventory we were trying to clear out the warehouse, justifying our Buy One Get One Free offer and its limited conditions.

MTFBWY
Kevin

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Rated 4 out of 5 stars

Love the feel of hilts in hand

Love the feel of the products and the features through the app. Communications was great on they order and status. Two things that caused loss of a star; recommend 3 hex screws, minimum, to hold the blade in hilt and, it would be nice if the charge port would use a USB C.

December 15, 2024
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Reply from The Saber Factory

Hi Robert. Thanks for the review. I actually strongly recommend to only use one screw for blade retention, see my videos on the youtube channel, there’s a First Steps playlist with a video on this.
MTFBWY

Rated 5 out of 5 stars

Handle issues like a champ

Only saber company I will ever use! Was accidentally sent two mirrors from a different section of the warehouse instead of my two lightsabers. After an investigation on his end (took less than a day!) the lightsabers were issued to me and I was sent a return label for the mirrors. They arrived after some time (the California fires caused the delay not there fault) and work perfectly, will definitely be buying more in the future!

January 17, 2025
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