My order arrived within 8 days. It was meant to be delivered on the 7th day after ordering but of course, DPD failed to complete the delivery round. Whats concerning is, initially they uploaded a phot... See more
Company replied
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Review summary
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An amazing company, with phenomenal products. There is nowhere else you can get Balenciaga Speed for these prices, Sale Lab is gold. Just placed another order for products with again, unbelievable pri... See more
Company replied
Made multiple purchases before Christmas as they had even bigger savings on offer than usual! Cant fault them. Brilliant small business that really care about their customers! Will continue to be a ha... See more
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Was slightly apprehensive about buying due to price etc.. but everything I bought came back as authentic. So unless these boys have a really intricate deal to obtain real labels for authenticity then... See more
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Company details
Written by the company
About Sale Lab At Sale Lab, we’re committed to bringing you premium branded products at unbeatable prices. With over 25 years of experience in sourcing high-quality stock, we’ve worked with major players like TK Maxx, ensuring our products are always top-notch. In 2021, we decided to go directly to the customer, offering the same incredible savings we’ve been known for, now through our website and popular marketplaces. Since then, we’ve built a reputation for fantastic deals and exceptional customer service. Whether you're shopping online or visiting one of our retail locations in Stoke-on-Trent, Corby, or Plymouth, we’re dedicated to providing you with a seamless, positive shopping experience. Why choose Sale Lab? - Authentic, branded products at unbeatable prices - 25+ years of industry experience - Fast shipping and reliable service - Customer satisfaction is our top priority We value every customer and are here to help you save big on your favourite brands!
Contact info
United Kingdom
- thesalelab.com
4.2
Great
522 reviews
Replied to 53% of negative reviews
Typically replies within 1 week
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Still no item
Still no item
6 days late
Always says out for delivery..Getting sent to parents house as im at work and they need the STUPID PIN NUMBER!!Say will not be long NEVER TURNS UP!!!
Not Sales lab fault but DPD are the worse company to us!!! They need to stop using them!! I've open up a paypay case now !! As parents stayed in all day 4 days waiting on parcel saying it's there soon!!!! Shocking
September 7, 2025
Unprompted review
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Order 93449
After some initial problems with a return.It finally got resolved.
August 10, 2025
Unprompted review
Yet again no response to my emails to…
Yet again no response to my emails to customer service. I didn't get the dress, now I haven't got the refund.
Could I just either get the dress delivered to a drop point or a refund.
That would be lovely 🙄
August 30, 2025
Unprompted review
Used to be good.
I've been shopping from them so many times over these years. I'd give them 4 stars before, however, it's become just 2 stars for me now. The only good about this site is they do crazy bargains.
Let's talk about the cons.
Sizes for some designer brands are often wrong, especially when the brands are Italian. It seems they don't know how to convert the sizes properly. Their indicated size is likely not the same as the brand's size chart. I've informed them this issue, and the problem is still there.
Secondly, it's what I dislike the most. The postage used to cheaper, now they've started to use DPD for designer brands, and that costs £8. It's totally fine if the item is more expensive. But that's not the actual issue. If a product is designer brand, even though it's only £50, they likely go with DPD rather than another option, which is Royal Mail costing only £3.5.
I also found the security pin for DPD extremely annoying. I live in a HMO house sharing with some people who don't speak English. I may need my so-called house mates to sign for me, so the use of pin makes it very inconvenient, The delivery restrictions can't be removed upon request. For an order less than £100, and I don't see the point of it.
August 28, 2025
Unprompted review
Heavily discounted quality items
Found this store a couple of years ago. Love returning from time to time to see what new stock is available. Honestly the prices and quality labels you get are completely amazing. Past experience of customer service was very good too. Thanks guys, happy to keep returning and supporting your lovely business :)
August 27, 2025
Unprompted review
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I bought shoes from this site
I bought shoes from this site. and they sent me a different color but the same size shoe that wasn't even on the site. and I contacted them. they sent me the color shoe I wanted in just 20 hours. and I told them I now had two shoes. they said "it's our fault so you can have them both"! it's the first time I've ever experienced anything like this! and I'm in shock. shipping speed, customer service and gift! a great site!
August 29, 2024
Unprompted review
Reply from Sale Lab
Thank you so much for sharing your experience! We’re really glad we were able to quickly get the correct pair out to you and turn things around. Mistakes can happen, but we always want to make it right — and we’re so pleased you were happy with the service and speed. We truly appreciate your kind words and support
— The Sale Lab Team 🖤
Got some absolute bargains!
Got some absolute bargains!! Easy to order, good communication, quick delivery and quality items…will be buying again!!
August 20, 2025
Unprompted review
Reply from Sale Lab
Thank you so much for your lovely review! We’re thrilled to hear you found some great bargains and were happy with the ordering process, communication, delivery speed, and quality of your items. It means a lot to us to know you’ll be shopping with us again, we can’t wait to welcome you back for more finds soon
— The Sale Lab Team 🖤
Good choice of brands easy to order…
Good choice of brands easy to order good price and speedy delivery Many Thanks
August 14, 2025
Unprompted review
Reply from Sale Lab
Thank you so much for your kind feedback! We’re really glad you found the ordering process easy, loved the brands and prices, and received your order quickly. We appreciate your support and look forward to seeing you shop with us again soon
— The Sale Lab Team 🖤
I had few good experience with them but…
I had few good experience with them but recent experience was terrible . They use DPD and I was stuck at home all day waiting the parcel as I need PIN code and need the parcel for holiday and if missed today I will be away for 2 weeks so it will go back to them with a chance it will get lost . I didn’t like their delivery service . I paid 12£ for delivery and it has been terrible and useless
August 22, 2025
Unprompted review
Reply from Sale Lab
We’re sorry to hear you were unhappy with your recent delivery experience. For security reasons, we use DPD’s PIN service for all luxury items, as this ensures parcels are handed directly to you and not left unattended. This added security is in place to protect both our customers and their purchases.
If you download the DPD app, you can update your delivery preferences (including rescheduling or changing times) to better suit your schedule. All of this information is clearly outlined on our Shipping page, along with other useful details regarding our delivery process, which we encourage customers to review before placing an order.
We understand this may not have been as convenient as you had hoped, but the system is designed to ensure your order arrives safely in your hands.
— The Sale Lab Team 🖤
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Five stars!
Great site with good selection of authentic designer items at discounted price.
August 11, 2025
Unprompted review
Reply from Sale Lab
Thanks so much for your review! We’re really glad you enjoyed our selection and that you appreciate our authentic designer pieces at discounted prices. We work hard to source great finds and it’s always lovely to hear when our customers are happy with their purchases. Hope to see you back again soon!
– The Sale Lab Team 🖤
Love all of my purchases and they’re…
Love all of my purchases and they’re great quality. Fast and safe delivery too
July 31, 2025
Reply from Sale Lab
We’re so happy to hear you love all your purchases! 😊 It’s great to know they arrived quickly and safely too, we always try to get orders out as fast as possible so you can enjoy them right away. Thank you for taking the time to leave such lovely feedback, it really means a lot to us. 💛 Can’t wait to see you back again soon!
– The Sale Lab Team🖤
Authentic and trustworthy company
Great company to buy from. Everything is authentic and shipped really quickly. I’ve been really happy with everything I’ve bought and even when I had to return an item the refund was quick and hassle free. A little treasure trove!
July 13, 2025
Unprompted review
Reply from Sale Lab
Thank you so much for your kind words! 🌟 We're thrilled to hear you've been happy with your purchases and that the returns process was smooth for you. It's great to know we're your little treasure trove! we truly appreciate your support and look forward to having you shop with us again soon!
– The Sale Lab Team🖤
Very quick delivery
Very quick delivery. All items as shown on the website and very good value. Will definitely shop here again.
July 30, 2025
Unprompted review
Reply from Sale Lab
Thank you so much for your lovely feedback! We’re delighted to hear you were happy with the quick delivery and the value of your items. We really appreciate you taking the time to share your experience, and we look forward to welcoming you back again soon. 🌟
– The Sale Lab Team🖤
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Absolutely amazing place to shop
Absolutely amazing place to shop, genuine pieces great prices and great sales that happen quite often.
Customer service team are great to deal with and always come back to you in speedy time.
⭐️⭐️⭐️⭐️⭐️ rating from me
July 31, 2025
Unprompted review
Reply from Sale Lab
Thank you so much for your kind words! We're so pleased to hear you've had such a great experience with us, from the deals to the genuine pieces and our customer service. We truly appreciate your support and look forward to having you shop with us again soon!
– The Sale Lab Team🖤
Outstanding!
Shhhh! A well kept secret, perhaps too well, I’ve only just found this amazing store, online. Low prices, excellent value and genuine products. Their returns process is very efficient too, the customer service dept provides excellent response times to communications and very helpful which made dealing with them a great experience. What is not to like? Well, nothing, I love this store! Take a bow. I will be back, many times over.
July 23, 2025
Unprompted review
Reply from Sale Lab
Pete, you legend! 🤩 What a review, thank you! We're so glad you discovered us (secret's out now 😅). It means the world to hear how much you’ve enjoyed shopping with us, and that our team and returns process hit the mark. Can’t wait to have you back again and again. You’re always welcome at The Sale Lab! 🙌🖤
Don't think twice
I wasnt sure buying online if I would be happy with the item ordered as a gift for my dad. The price was too good to be true. However, I'm so happy I went ahead. The item was exactly as seen online, boxed and in perfect condition. My dad was really happy with it. The delivery was fast amd communication was great.
December 9, 2024
Unprompted review
Reply from Sale Lab
Thank you so much for your thoughtful feedback! We're really happy to hear your experience exceeded expectations and that your dad loved his gift 🎁 It means a lot to us that you gave us a chance, we're so glad the item arrived in perfect condition and that everything went smoothly. Hope to see you again soon!
– The Sale Lab Team 🖤
A treasure trove of designer garments
A treasure trove of designer garments - great prices and fast delivery.
July 1, 2025
Unprompted review
Reply from Sale Lab
Thank you so much for the kind words! We're really glad you enjoyed the selection, the prices, and the speedy delivery. Hope to see you again soon for more designer gems!
– The Sale Lab Team 🖤
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Unfortunately
Unfortunately, sale lab is no longer for the masses as it's prices have gone beyond the reach of it's customers.
July 22, 2025
Unprompted review
Reply from Sale Lab
Thank you for taking the time to share your feedback, we really do appreciate it.
We’re genuinely sorry to hear that you feel this way. We understand that pricing is important, and we always aim to offer something for everyone. At the moment, we have a wide range of products on our site, with prices starting as low as £1.99 and going up to £2,500 for our luxury pieces. This mix helps us cater to both bargain hunters and those looking for premium items.
We hope you’ll take another look, as we’re constantly updating our stock with new clearance deals and affordable options.
Thanks again for your support.
– The Sale Lab Team 🖤
Excellent selection of Stone Island at…
Excellent selection of Stone Island at fantastic prices . Cannot fault this company from order to delivery .
July 18, 2025
Unprompted review
Reply from Sale Lab
Thank you so much for your kind words! We're thrilled to hear you were happy with the Stone Island selection and your experience from start to finish. We really appreciate your support and look forward to having you shop with us again soon! 🙌🖤
— The Sale Lab Team
10 out of 10
Sales lab have top marks from me.the post office failed to post my parcel card so I panicked that something was wrong but the customer service were superb helped me sort things out and I now own a beautiful stone island cardigan which I purchased at a brilliant price.thank you 10 out of 10 from me...I will be using this site again without hesitation..thanks sales lab👍
July 10, 2025
Unprompted review
Reply from Sale Lab
Thank you so much for the amazing review! We're really glad to hear everything worked out in the end and that you’re loving your Stone Island cardigan 🙌
It means a lot to us that you appreciated our customer service and took the time to share your experience. We’ll be here whenever you’re ready for your next order and we can’t wait to have you back!
Thanks again for the 10/10!
– The Sale Lab Team 🖤👍
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