My order arrived within 8 days. It was meant to be delivered on the 7th day after ordering but of course, DPD failed to complete the delivery round. Whats concerning is, initially they uploaded a phot... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
An amazing company, with phenomenal products. There is nowhere else you can get Balenciaga Speed for these prices, Sale Lab is gold. Just placed another order for products with again, unbelievable pri... See more
Company replied
Made multiple purchases before Christmas as they had even bigger savings on offer than usual! Cant fault them. Brilliant small business that really care about their customers! Will continue to be a ha... See more
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Was slightly apprehensive about buying due to price etc.. but everything I bought came back as authentic. So unless these boys have a really intricate deal to obtain real labels for authenticity then... See more
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Company details
Written by the company
About Sale Lab At Sale Lab, we’re committed to bringing you premium branded products at unbeatable prices. With over 25 years of experience in sourcing high-quality stock, we’ve worked with major players like TK Maxx, ensuring our products are always top-notch. In 2021, we decided to go directly to the customer, offering the same incredible savings we’ve been known for, now through our website and popular marketplaces. Since then, we’ve built a reputation for fantastic deals and exceptional customer service. Whether you're shopping online or visiting one of our retail locations in Stoke-on-Trent, Corby, or Plymouth, we’re dedicated to providing you with a seamless, positive shopping experience. Why choose Sale Lab? - Authentic, branded products at unbeatable prices - 25+ years of industry experience - Fast shipping and reliable service - Customer satisfaction is our top priority We value every customer and are here to help you save big on your favourite brands!
Contact info
United Kingdom
- thesalelab.com
4.2
Great
523 reviews
Replied to 53% of negative reviews
Typically replies within 1 week
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Reply from Sale Lab
Thanks so much! Glad you like the products and prices! Hope you shop with us again soon :)
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That was my first purchase in the Sale…
That was my first purchase in the Sale Lab. My order price tag was really attractive, so I couldn't resist placing it. I have received my order quite fast and it was well packed.
Overall, I will consider to order again from the Sale Lab in the future.
March 31, 2025
Reply from Sale Lab
Thank you for your review! We are so glad that you had a good experience.
Reply from Sale Lab
Thanks so much! Glad you like the products and prices! 😊
Reply from Sale Lab
That's awesome to hear! I'm so glad you’re happy with the product and the price! 😊
High quality
Great price, easy purchase, quick delivery, excellent quality and good brands.
March 31, 2025
Reply from Sale Lab
Thank you so much for the kind words! We're thrilled to hear that you had a great experience with us – from the price to the quality, we're so glad it all worked out. Your feedback really means a lot!
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Put things right
I had an issue with refunds at a store that was closing. I have to say the staff were pretty awful in their attitude but perhaps they were losing their jobs due to closure. My negative experience was completely turned around after contacting the head office who gave me a full refund without any difficulty and a 10% discount for a future purchase. Much appreciated.
March 14, 2025
Unprompted review
Reply from Sale Lab
Hi Julie,
Thank you for reaching out, and we’re sorry to hear about your experience. We hope the full refund (which can take up to 7 days to arrive in your bank) and 10% off your next order code provided a satisfactory resolution. We truly appreciate the honest feedback you’ve shared, and please rest assured that we will address this matter internally.
We look forward to welcoming you back to our online store in the future. If you need any further assistance, please don't hesitate to get in touch.
Ordered several times now and always…
Ordered several times now and always love the product! Such bargains and excellent service. Postage is always quick too.
February 28, 2025
Reply from Sale Lab
Thank you so much for your continued support! We’re thrilled to hear that you love our products and find them to be such great bargains. It’s wonderful to know that our service and quick postage have met your expectations. We look forward to serving you again soon!
Good quality designer jeans at great…
Good quality designer jeans at great discounts with quick delivery!
February 28, 2025
Reply from Sale Lab
Thank you for your kind words! We’re delighted to hear that you’re pleased with the quality of our designer jeans and the discounts we offer. It’s great to know that our quick delivery has made your shopping experience even better.
Don’t forget to follow us on social media for the latest updates, exclusive offers, and more! We look forward to serving you again soon!
I recently visited Sale Lab in Corby
I recently visited Sale Lab in Corby, and I couldn’t be more impressed! The store has an amazing selection of clothing at unbeatable prices. They have something for everyone.
The customer service was exceptional—friendly, knowledgeable, and always willing to help. A special shoutout to them for going the extra mile to help me find the perfect fit. Now I'm ready to look the part when I hit the parties
I highly recommend Sale Lab in in Corby to anyone looking for quality clothing at fantastic prices. I’ll definitely be back!
Laz
March 6, 2025
Unprompted review
Reply from Sale Lab
Wow, thank you so much for your amazing feedback! We’re absolutely thrilled to hear that you were impressed with our selection and unbeatable prices. It’s fantastic to know that our team provided exceptional service and went the extra mile to help you find the perfect fit.
Your recommendation means the world to us, and we can’t wait to welcome you back to Sale Lab in Corby soon. Don’t forget to follow us on social media for the latest updates, exclusive offers, and more! We look forward to serving you again soon!
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Absolutely fantastic I received the…
Absolutely fantastic I received the product the very next day and the quality of the item was brilliant I highly recommend this company great items at very good prices
January 31, 2025
Reply from Sale Lab
Thank you so much for your wonderful feedback! We’re thrilled to hear that you received your product so quickly and that you’re impressed with its quality. Your recommendation means a lot to us. We’re committed to providing great items at very good prices, and it’s fantastic to know that we’re meeting your expectations. 😊
Keep doing what you’re doing! 👌
Been shopping with the sale lab for over 3 years now and been so happy with all the purchases! Feels good supporting a small business and for what I get back? My fav brands for so much less! I’m wearing my C.P Company polartec gilet as I write this, £50!! You will not get that anywhere else! Great company and great customer service! Keep doing what you’re doing! 👌
February 28, 2025
Reply from Sale Lab
Thank you so much for your support over the past three years we really appreciate it! We’re delighted to hear that you’ve been happy with all your purchases and that you enjoy supporting a small business. It’s amazing to know you’re getting your favourite brands for such great prices. We’ll keep striving to provide excellent products and customer service. Thanks again for your kind words and encouragement! 👌😊
Bargain prices and fast shipping!
I’d never heard of Sale Lab before, so I was a little hesitant when ordering as the price seemed too good to be true. However, I’m extremely pleased with my purchase. The jacket was shipped almost immediately and arrived next day, and the price was great! I’ll definitely be ordering again soon. Thanks
February 6, 2025
Unprompted review
Reply from Sale Lab
Thank you so much for your kind words! We’re thrilled to hear that you had a positive experience with Sale Lab. It’s great to know that your jacket arrived quickly and that you’re happy with the price. We look forward to serving you again soon. Thanks for choosing us! 😊
50% off literally means just that.
Rating revised as issue was resolved and refund received. Would have preferred the missing shoe but it wasn't meant to be this time.
Only sent one shoe in a damaged, sellotaped box. This is what they probably meant by saying 50% off.
Now they are refusing to reply to my emails and chats. Utterly disgusting. Will have to open a claim with my credit card provider.
February 28, 2025
Unprompted review
Reply from Sale Lab
We appreciate you reaching out. We are currently discussing this with you on our chat service and kindly ask that you return the shoe to us free of charge. Please let us know if there's anything we can do to assist you further.
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it was a good place but rude staff, if you like self respect dont go there
it was a good place but i felt the workers were racist and bit rude.
Also they don't organize clothes rather than just stand and talk.
One guy was standing and chatting with a girl behind counter for 1 hour. try to get her number or something.
he was rude to the customers. talk and reply rudely and if anyone come to ask something he would find it disturbing. Many customers complaint about him.
I think the other fat lasy is his mother, because as soon as one customer confronted him for being rude. His mother suddenly came to protect him.
Very rude staff..........
February 15, 2025
Unprompted review
Reply from Sale Lab
Thank you for your feedback. We take all customer reviews seriously and strive to provide a welcoming and respectful environment for everyone.
After a thorough investigation, we found that the situation was not as described. Our staff members are trained to be professional and courteous, and we have not received similar complaints from other customers.
We apologize if there was any misunderstanding and hope you will give us another chance to serve you better in the future. If you have any further concerns, please feel free to contact our management directly.
Reply from Sale Lab
Hi, we appreciate you taking the time to give us a 5-star review. We hope you will be back to grab a bargain very soon.
Good offers and quick delivery
Good offers and quick delivery . Thank you
January 30, 2025
Unprompted review
Reply from Sale Lab
Hi, we appreciate you taking the time to give us a 5 star review. We hope you will be back to shop with us again very soon.
5 star Despite a missing button on the garment…
Despite a missing button on the garment I still rate 5 star because I reported it and it was dealt with promptly and professionally
I was also given a part refund of £15 which I felt was generous but an appropriate response to keep me happy and to keep my trust and support for the company. It was my first time to buy and I will be more than happy to look for other tempting items.
February 8, 2025
Unprompted review
Reply from Sale Lab
Hi, thanks for your review. We are so happy you enjoy shopping with us. we are sorry there was an issue with your order but we are glad that we were able to sort your issue quickly. We are very happy to hear that you will be shopping with us again. 😊
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Great price point
Great price point. Delivery is swift. Highly recommend
February 15, 2025
Unprompted review
Reply from Sale Lab
Hi, thanks for your review. We do all we can to make sure our customers have a great experience. Your feedback and recommendation are really appreciated.
Love this company
Love this company. Some great bargains, reasonable delivery charges and quick dispatch.
February 12, 2025
Unprompted review
Reply from Sale Lab
Hi, thanks for your review. We are so happy you enjoy shopping with us. We love our customer base and do all we can to make sure they have a fantastic shopping journey.
Reply from Sale Lab
Thanks so much for your positive feedback!
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