The Sample Sales Team Reviews 

107
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

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Rated 5 out of 5 stars

Exceptional customer service and paitence. Great prices, speedy posting too. Items very well packed and protected. The cute hand written personal note makes for a lovely interpersonal shopping experie... See more

Rated 5 out of 5 stars

I was super nervous about using these guys at first (just sending money into the unknown) . How wrong was I! These ladies know how to look after you, it feels a lot like having your own personal shopp... See more

Rated 5 out of 5 stars

Cannot recommend highly enough! Such great service and so quick to respond to any queries. I purchased a bag for my wedding and was delighted when it came beautifully packaged and even a note inside w... See more

Rated 5 out of 5 stars

I love shoe shopping, but the fact that I don't live in london, I tend to miss out on most the sample sales. My sister referred The sample sales team and I have so far bought 2 items from sample sale... See more

Company details

  1. Discount Store

Written by the company

The Sample Sales Team sources curated luxury designer sale finds across the UK and Europe. Each piece is secured exclusively upon request, delivering a personalised and reliable service.


Contact info

4.9

Excellent

TrustScore 5 out of 5

107 reviews

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1-star

No recent history of asking for reviews

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4.9

All reviews

(107)

3 reviews in the last 12 months

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Rated 5 out of 5 stars

Fast customer service and item arrived…

Fast customer service and item arrived quickly! Would recommend x

February 4, 2026
Unprompted review
The Sample Sales Team logo

Reply from The Sample Sales Team

Hi Victoria,
Thank you so much for your lovely review!

We’re so pleased to hear you were happy with both our customer service and the speed of delivery. Providing a smooth and pleasant experience is always our priority, so your recommendation truly means a lot to us.

We look forward to assisting you again soon.
The Sample Sales Team

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Rated 5 out of 5 stars

Bought a fabulous Loewe belt very…

Bought a fabulous Loewe belt very pleased.
Kept upto date along the way and arrived as expected.
Packaged well and arrived in original branded bag and box.

December 30, 2025
Unprompted review
The Sample Sales Team logo

Reply from The Sample Sales Team

Hi Richard,
Thank you for your kind words and 5-star review.

We’re so pleased you’re happy with your Loewe belt and that the entire experience, from communication to delivery and packaging, met your expectations. Every order is handled with care to ensure it arrives just as it should.

We hope you enjoy wearing it and look forward to assisting you again in the future.

The Sample Sales Team

Rated 5 out of 5 stars

I am soo impressed with this company

I am soo impressed with this company! Not only did they scout some Chloe boots and cap for an amazing price unbeatable online, the service, delivery and quality of presentation of products was amazing! I am over the moon and have told lots of friends about this company! I will be purchasing from them again and again!

October 24, 2024
Unprompted review
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Rated 5 out of 5 stars

Great service

Hi, just wanted to say I received the Chanel espadrilles and they’re amazing. So happy to shop with you and the little note was a sweet additional touch. Thank you so much! X

July 10, 2024
Unprompted review
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Rated 5 out of 5 stars

Excellent service

Excellent service! Authentic, luxury items at good prices. Great communication and easy to work with. Have used this company a few times and would highly recommend!

June 19, 2024
Unprompted review
Rated 5 out of 5 stars

Good communication & excellent service

Good communication, there was a thorough explanation of the shoes, they asked permission to remove the wrapping paper so that I could see the quality of the shoes and material prior to completing my purchase. I appreciated the 2 delivery options as well, it was my first time using a personal shopper and it was a really good experience.

May 20, 2024
Unprompted review
Rated 5 out of 5 stars

Highly recommend…

I was skeptical ordering off instagram but I have to say they delivered! Genuine Gucci bag, with the original packaging all still intact. Will definitely buy again, thank you so much!

May 2, 2024
Unprompted review
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Rated 1 out of 5 stars

Unfair markup on items

Unfortunately I found out that I had been charged a huge markup (over 130%) on the item I bought. I think this is taking advantage of people and it can’t be justified by the service provided. I understand the business model and needing to add a markup to make a profit but I don’t think that charging the end client double what The Sample Sales Team paid is fair. I’m also a bit concerned about what would happen in the event that there was an issue with the item I paid for as no receipts are provided. Had the markup not been so high, I wouldn’t be so disappointed, but I feel taken advantage of. There’s no transparency on pricing as there is like you have when using a personal shopper service for example where they tell you what the product price is and what it will cost you including their fees and postage etc - then you can work out whether it’s good value or not.

January 21, 2022
The Sample Sales Team logo

Reply from The Sample Sales Team

Dear,

Thank you for taking the time to leave a review.
We pride ourselves with the excellent customer service and the full transparency we offer. We are always happy to answer any questions regarding pricing, shipping fees and receipts with our customers prior to them placing an order. This way a fully informed decision can be made before choosing to shop with us.

We invite you to contact us at support@thesamplesalesteam.com with your full name and instagram handle as we have no record of you ever placing an order with us.
We would like to take a closer look at the exact product you are referring to as the % markup you mention is not one we have ever implemented. We are known to be one of the most competitive on the market.

We look forward to hearing from you and thank you in advance for your cooperation,

The Team

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Rated 5 out of 5 stars

As always, Satisfied.

As always, The Samples Sales Team never fails to deliver. I've ordered from them a few times and once again, I am SATISFIED. Easy, Trustworthy Prompt.
Thank you so much for being the plug 🔌!

August 8, 2022
Unprompted review

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