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The Savanna Reviews 431

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TrustScore 4 out of 5

4.2

Grocery Store
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Review summary

Created with AI, based on recent reviews

Reviewers had a great experience with this company. Customers consistently praise the company for its excellent service, noting the ease of ordering and the prompt, reliable delivery. Many people appreciate the wide variety of products available, often describing them as delicious and bringing a taste of home. The efficiency of the delivery service and the quality of the packaging are frequently highlighted as positive aspects of their experience. However, some customers have encountered issues with product quality, such as items being out of date or not meeting expectations regarding taste or origin. There have also been occasional problems with delivery, including delayed or misdirected orders, and some people have reported missing items or issues with the condition of perishable goods upon arrival.

What people talk about most

Product

Customers consistently note positive experiences with product quality and variety. Many reviewers praise the... See more

Delivery service

Reviewers mention positive feedback about delivery service, with many praising the super speedy and fast... See more

Quality

Consumers find quality to be ambiguous, with some praising products like boerewors, biltong, and fresh... See more

Order

Users describe positive interactions with order, highlighting the ease of shopping and being well-informed... See more

Service

People report positive experiences with service. Many customers praise the excellent and professional... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Good service as always we always use the Savanna would have been 5 stars except the the cheese wors doesn’t taste of any cheese at all it just tastes like normal wors

Company replied

Rated 5 out of 5 stars

We left South Africa over 11 years ago and really missed the favourites like biltong, boerewors, Mrs Balls chutney, gem squash and more. A friend recommended The Savanna and I was so happy to find the... See more

Rated 5 out of 5 stars

I highly recommend using Savanna, there biltong, dry wors and boerewors is fresh and tasty, My mom and I have ordered from them on numerous occasions and we have never been disappointed. The deliver... See more

Rated 5 out of 5 stars

ANYTHING THAT CAUSES EXCITEMENT,IS JOYOUS BUT LIKE ARNIE SAID," I'LL BE BACK" AND SO WILL I, AGAIN AND AGAIN. THE ONLINE EXPERIENCE WAS PLEASANT BECAUSE IT WAS NOT COMPLICATED, AS AN 82-YEAR-OLD NON-T... See more

Company details

  1. Grocery Store
  2. Fresh Food Market
  3. Gourmet Grocery Store
  4. Meat Products Supplier
  5. South African Restaurant
  6. Wine Store

Written by the company

The Savanna, Award-Winning South African Food in the UK. Discover authentic, award-winning biltong and droewors, freshly made at our Wimbledon butchery using traditional South African recipes. Explore our wide selection of South African groceries, craft beers, and fine wines, all imported directly from South Africa. With stores across London and a nationwide online shop, The Savanna brings the taste of home to South Africans in the UK, and introduces new fans to the best of South African flavour. Shop online or find your nearest store at www.thesavanna.co.uk

Contact info

4.2

Great

TrustScore 4 out of 5

431 reviews

5-star
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1-star

Replied to 89% of negative reviews

Typically replies within 2 weeks

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Rated 2 out of 5 stars

Have been a client for many years and…

Have been a client for many years and have just stopped going. Went back after about 2 years and won’t be going back again . The reason is the biltong , we already way over the odds, but was is it constantly dry and not something you would be able to sell in South Africa

April 11, 2026
Unprompted review
The Savanna logo

Reply from The Savanna

Hello Jason,

Thank you for taking the time to share your feedback, we truly appreciate it, especially as a long-time customer.

We’re very sorry to hear about your recent experience with the biltong. This is not the standard we aim to deliver, and your comments have been reported to our butchery team for review.

We would really like the opportunity to make this right for you. Please could you contact us at media@thesavanna.co.uk so we can assist you further.

Kind regards,
The Savanna Team

Rated 4 out of 5 stars

There was a slight delay in my order…

There was a slight delay in my order and the Savanna Team were on it like a rash with excellent customer service and a fast response. It was the Easter weekend so I can understand the delay. Have used them before and will use them again. Thank you Lisa and Team. My problem was resolved.

April 8, 2026
Unprompted review
Rated 5 out of 5 stars

Great service, top biitong

Having initially having a problem with delivery due to DHL, I dealt with Licille who sorted everything for me, great service was resumed as normal. Best Biltong around at reasonable prices for UK, fantastic shop to deal with or visit

April 5, 2026
Unprompted review
Rated 3 out of 5 stars

Too dry

Too dry, this pre-cut stuff is a massive quality killer for Savanna, i buy alot for convenience round London but the quality is below par due to pre cutting and it always being too dry, good membership scheme variety and lovely staff member though

March 25, 2026
Unprompted review
The Savanna logo

Reply from The Savanna

Hallo Dominic

Thank you for your honest feedback.

We’re really sorry to hear that the pre-cut products have not met your expectations. We completely understand how important freshness and quality are, and we appreciate you bringing this to our attention. Your comments have been shared with our team so we can review our processes and improve where needed.

We’re glad to hear you’ve had a positive experience with our team and membership offering, that truly means a lot to us.

If you’re open to it, please feel free to reach out to us directly at media@thesavanna.co.uk
so we can look into this further and make things right for you.

Kind regards,
The Savanna Team

Rated 5 out of 5 stars

Great service, great products

Parcel came on good time, excellently wrapped.. everything there and the biltong and droewors fantastic ..so much so I sent my brother a parcel for his 50th birthday. Well done Savanna.

March 20, 2026
Unprompted review
Rated 1 out of 5 stars

Placed order on 5th March and still not…

Placed order on 5th March and still not received it. Emailed them with reply from courier advising that they have lost the parcel. I have emailed a couple of times to this company and no reply. No products no refund. Not a very good experience and won’t be buying from here again.

March 23, 2026
Unprompted review
The Savanna logo

Reply from The Savanna

Hello Brenda,
Thank you for your feedback.

We’re sorry to hear about your experience and understand your frustration.

Unfortunately, the order number provided does not match our system. Could we kindly ask you to email us at media@thesavanna.co.uk so we can investigate this matter further?

We would really like the opportunity to resolve this for you as quickly as possible.

Kind regards,
The Savanna Team

Rated 1 out of 5 stars

Spam Spam

Spam Spam

Suddenly started receiving emails out of the blue from this spamming agent.

March 19, 2026
Unprompted review
The Savanna logo

Reply from The Savanna

Hallo Yuki

Thank you for your feedback.

If you have received marketing emails from us, it means your email address was subscribed to our newsletter at some point.

We have now removed your details from our mailing list, and you will not receive any further emails from us.

Kind regards,
The Savanna Team

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