Brilliant service from beginning to end. The team at the shutter studio were so patient with us. We asked so many questions and they were always happy to walk through options and explain all the deta... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Created with AI, based on recent reviews
Written by the company
157 Shirley Road, CR0 8SS, Croydon, United Kingdom
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 33% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very friendly and accommodating company from start to finish x

Reply from The Shutter Studio - Plantation Shutters & Blinds
Stan and Jon installed my shutters last week - I am well pleased with them. It was seamless from start to finish - nothing was too much trouble - from the sales guys to the team in the office - highly recommended

Reply from The Shutter Studio - Plantation Shutters & Blinds
I was delighted with the Shutter Studio, from start to finish. They were extremely professional and kept me informed regularly.
The fitting of the shutters was excellent and everything left in immaculate condition. I would not hesitate to recommend this company.

Reply from The Shutter Studio - Plantation Shutters & Blinds
John and Stan fitted our shutters with the minimum of fuss and the maximum professionalism - clean , tidy , accurate and pleasant.I am delighted with the finished product.

Reply from The Shutter Studio - Plantation Shutters & Blinds
Ordering the shutters was a simple process, the delivery was a simple process, however the installation was shocking, I had two separate installations, the first one being my living room bay window, 2 different colours of silicone used on my living room to seal gaps, white at the top and clear at the bottom and left hand side which look yellow and am unable to access my window handles properly so cannot take the key out once locked. The bedroom bay window looks awful there is in excess of 18mm of silicone on parts of the window frame. I called to complain about these issues, the customer service has been good and the team are due to return to rectify, I was told that they would be using slips to replace the excess silicone on the upstairs window, and that they would have to either remove the living room bay shutter completely and re align or replace the handles with a thinner version, whilst I am happy that my issues will be rectified I am concerned at the fact that the installation guys did not interact with me at any point stating these issues, I am having to have more time of work for the team to come and rectify poor quality of workmanship. Would I recommend The Shutter Studio, unfortunately not.
The team have returned to rectify the issues I stated above, the shutters now look so much better, like I stated above the customer service has been very good, the only reason I have not updated from 1 star to 5 stars is because of the initial problem.

Reply from The Shutter Studio - Plantation Shutters & Blinds
I was very happy with the Shutter Studio Team from start to finish.
All the staff I dealt with were all very friendly and very helpful. I was kept informed about my product right up to completion. One of the best company for service I have experienced for a while. Highly recommend them. 5 Stars all the way.

Reply from The Shutter Studio - Plantation Shutters & Blinds
Beautiful plantation shutters.
Have used this company before .

Reply from The Shutter Studio - Plantation Shutters & Blinds
The whole experience with the Shutter Studio has been pleasant and thorough. The measuring up and quotation process was quick and efficient and fitting was excellent. Communication was very good and well managed. Thank you!

Reply from The Shutter Studio - Plantation Shutters & Blinds
Great service installing blinds in bedroom. Pleasant installer and surveyor and great aftercare so far.

Reply from The Shutter Studio - Plantation Shutters & Blinds
An excellent job from a very helpful and efficient company.

Reply from The Shutter Studio - Plantation Shutters & Blinds
Would recommend the Shutter Studio without hesitation. Excellent quote, viewed samples and finishes and had all of my questions answered. Customer service team very responsive on email. Installation to a very high quality, very polite, efficient and clean. Paid as quoted and very happy with the result. Nice to use a family run business, rather than a large company like Hillary's.

Reply from The Shutter Studio - Plantation Shutters & Blinds
All stages of the processes (e.g. measurement, shutter types and installation) was explained during the initial sales meeting, and all went all as discussed.
The only issue was the delay in shipment, but this was also raised during the initial meeting, and we were informed of the timescale for any delays.
Would recommend The Shutter Studio and our neighbours have been around to take a look.

Reply from The Shutter Studio - Plantation Shutters & Blinds
I am very happy with my blinds they transform the bedroom they are very good quality and the fitting was mess free . I would recommend the shutter studio they are very helpful and professional company.

Reply from The Shutter Studio - Plantation Shutters & Blinds
Roberto came to measure up for our gorgeous plantation shutters and was really thorough and knowledgable, instantly putting us at ease. Big shout out to Sam and Nick who fitted our shutters and blinds- they were very professional and accommodating, they were extremely respectful and quiet when I was trying to navigate work calls and our dogs and did a fantastic job!

Reply from The Shutter Studio - Plantation Shutters & Blinds
Arrived and left on time. Team was efficient and friendly,they pointed out an error took photos and said that a small panel would be replaced. They left the rooms tidy and gave us a walkthrough as to how to use the shutters and care for them. Job well done.

Reply from The Shutter Studio - Plantation Shutters & Blinds
The Shutter Studio were very good at keeping in touch, giving us updates on when the shutters would be arriving and then promptly arranging an installation date. The installer was extremely efficient and we are really pleased with our new shutters.

Reply from The Shutter Studio - Plantation Shutters & Blinds
Nice company to work with. They are very efficient, even though their suppliers are quite slow with the delivering of the blinds. Communication is clear and very polite. I'll recommend them 100%

Reply from The Shutter Studio - Plantation Shutters & Blinds
Quite forward process and very informative team at shutter studio. precise survey and easy installation. Happy with the finish product. looks forward to do the next section.

Reply from The Shutter Studio - Plantation Shutters & Blinds
Great service! Kept us up to date at all times.
The blinds are amazing. Thanks

Reply from The Shutter Studio - Plantation Shutters & Blinds
The team that installed our shutters showed skill, professionalism and kindness to the environment.

Reply from The Shutter Studio - Plantation Shutters & Blinds
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.