Hands down the best experience I have had with an overseas company. I initially had some delays, but John and Sophie took care of the issues promptly. Shipped and to my door in the US in less 5 days'... See more
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Orders take quite a while to reach the United States, but most of the time that seems to be because they go through the New York City / New Jersey area, which increases the likelihood they get held u... See more
Excellent service and a lovely surprise! THE SNUS LIFE LIMITED made my experience fantastic from start to finish. Shipping was incredibly fast, and the products offer great value for money. What re... See more
Sophie has been nothing short of amazing!! She has always been there to lend a helping hand, I highly suggest this site. They have so many different products with great pricing, not to mention they ge... See more
Company details
Written by the company
The Snus Life is a retailer of legal nicotine and tobacco products. Our aim is help people in the UK quit smoking and to promote the move to smoking alternatives. We believe our products are healthier and safer than smoking.
Contact info
New Hall, New Road, RM41AJ, Romford, United Kingdom
- 07712884955
- info@thesnuslife.com
- thesnuslife.com
4.6
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 92% of negative reviews
Typically replies within 1 week
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Tracking was amazing and came in great…
Tracking was amazing and came in great condition love this store!
March 25, 2025
Unprompted review
They got right back to my email
They got right back to my email. Fixed the matter in less then a day. just waiting for shipment. Great customer service :)
March 23, 2025
Unprompted review
Problem resolved
Problem resolved now and explained to me. Have been buying from thesnuslife for a year now and service has always been great would definitely recommend.
March 22, 2025
Unprompted review
Reply from THE SNUS LIFE LIMITED
Glad we could get this sorted for you :)
Thanks
Ricky
love the products from here recommend…
love the products from here recommend to order off this place
March 5, 2025
WHAT A GREAT WAY TO RECTIFY MY ISSUES
Following on from my last review, The Snus Life have more than put right what had gone wrong previously. They explained why the issue may have occurred, and offered to put everything, and more right. My order has just come and I am thrilled with how Ricky and his team have dealt with my issue. Thank you so much for all of your support and help!
March 11, 2025
This website is amazing
This website gets my delivery on time the support staff are understanding and over all there a amazing business I love them they helped me quit my vaping addiction
March 3, 2025
10/10
Slight issue with shipping but was addressed promptly. Amazing products from these and an amazing range. I keep coming back for a reason. 10/10
March 8, 2025
Great customer service
Parcel got lost in delivery but they sent out new pots straight away, great customer service
March 7, 2025
Reply from THE SNUS LIFE LIMITED
Hi Will,
Im sorry to hear about the delivery confusion with royal mail,
On your tracking notes it mentions that " This includes deliveries to a neighbour, Safeplace, or Royal Mail Delivery Office."
Nonetheless i have emailed to get this resolved and cleared up ASAP for you !
Thanks
Ricky
Orderd over 2 weekend ago and has still…
Orderd over 2 weekend ago and has still not come. When i were sending email Because it was taking so long they didn’t answer my once
March 14, 2025
Unprompted review
Reply from THE SNUS LIFE LIMITED
Hi Albert,
Your email has been responded to on the 02/03/25, we have been awaiting a response on your order details so that we can get this amended for you,
Please get back to us
Thanks
Ricky
10\10 experience with SnusLife
10\10 experience with SnusLife. Always filling my parcels with bonus products and sweets. Speedy delivery & no complaints.
February 27, 2025
Good customer service
March 6, 2025
Reply from THE SNUS LIFE LIMITED
Hi Tom,
Im glad we could get this resolved for !
Thanks
Ricky
Reply from THE SNUS LIFE LIMITED
Hi Sonny,
I have emailed you to get this cleared up for you ASAP !
Thanks
Ricky
10/10 best snus company with free…
10/10 best snus company with free delivery- cannot be beat (and the outlet with free delivery too)
February 20, 2025
Great price
Great price. Great customer service. No issues whatsoever. All in all one of the best companies I’ve dealt with in a while.
March 5, 2025
Unprompted review
Most reliable website
Always super reliable - great prices, great customer service and quick shipping. Any time I’ve had any issues they’ve always amended it very quickly.
February 13, 2025
Reply from THE SNUS LIFE LIMITED
Hi Sam,
Im sorry to hear about this I have emailed you to get this amended for you :)
Thanks
Ricky
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