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THE SNUS LIFE LIMITED Reviews 

1,014
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 121 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional customer service, highlighting staff members for their helpfulness and quick problem resolution. People appreciate the wide selection of products, including various brands, strengths, and flavors, often noting accurate orders, free gifts, and fast dispatch with efficient delivery. However, some people experienced significant delivery delays, particularly for international orders to the United States, with packages sometimes getting lost or held up in customs. A few other people also felt that communication regarding these shipping issues was sometimes lacking, or that their concerns were not adequately addressed.

What people talk about most

Delivery service

Reviewers mention positive feedback about delivery service, with many customers consistently praising the... See more

Customer service

Consumers find customer service to be positive, with many reviewers highlighting the top-notch communication... See more

Order

Users describe positive interactions with order, with many reviewers praising the quick dispatch and timely... See more

Product

Customers consistently note positive experiences with product, praising the legitimacy and quality of the... See more

Staff

Customers had positive experiences with staff, frequently praising individuals for their exceptional service.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Orders take quite a while to reach the United States, but most of the time that seems to be because they go through the New York City / New Jersey area, which increases the likelihood they get held u... See more

Rated 5 out of 5 stars

I have absolutely loved buying from The Snus Life. They have always been super quick to ship out and receive my items within a week. Unfortunately, the USPS had some issues and I was not able to recei... See more

Rated 5 out of 5 stars

Ricky is the undisputed GOAT of support Had a few questions and I made mistakes with my order, little did i know ricky to the rescue, absolute top man helped me every step of the way. Packaging was... See more

Rated 5 out of 5 stars

Ricky has been absolutely helpful throughout my delayed package. We both came to agreements and sure enough I waited a little bit longer and my package will be here this week. Ricky you deserve 10 sta... See more


Company details

  1. Tobacco Shop
  2. Confectionery
  3. Tobacco Supplier
  4. Vaporizer Store

Written by the company

The Snus Life is a retailer of legal nicotine and tobacco products. Our aim is help people in the UK quit smoking and to promote the move to smoking alternatives. We believe our products are healthier and safer than smoking.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

1K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.7

All reviews

(1,014)

116 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

helpful

costumer service was great. replied quickly considering the different time zones and work hours.

March 6, 2026
Unprompted review
THE SNUS LIFE LIMITED logo

Reply from THE SNUS LIFE LIMITED

Hi Nicholas,

We are awaiting a response from you on our email thread so we can confirm the transaction and get this amended asap for you,

Please get back to us on email, or call +44770702270 and we get this resolved

Thanks
Ricky

Rated 5 out of 5 stars

Customer Service

I placed a massive order of about 45 cans of pouches and my package went MIA and was sent back to the sender after about waiting 20 days for it to arrive to the U.S. Sophie over at customer support was very professional as I addressed the issue and sent me a replacement package right away. Highly recommend working with this customer service if you have any issues

February 17, 2026
Unprompted review
Rated 5 out of 5 stars

Quick shipping

Ordered on 12/27/25, received on 1/7/26. Package was exactly correct. Tried some new flavors like apres banana and snooze grape strawberry. Both phenomenal! Will order again!

January 7, 2026
Unprompted review
Rated 1 out of 5 stars

As of January 2nd I have not received…

My order was placed November 18 2025 As of January 2nd I have not received my package this is the second package they send out and I have not received. They use USPS as a delivery partner and both packages have been lost by them. Buyer beware use only trusted website when buying snus product

November 17, 2025
Unprompted review
THE SNUS LIFE LIMITED logo

Reply from THE SNUS LIFE LIMITED

Hi Alex,

My names John, CEO at TheSnusLife.

I would appreciate if you would reach out to us so we can get some more information on your recent order and get this amended hastily

Thanks
John

Rated 5 out of 5 stars

customer service

i had a issue with my local shipping and the customer service via email was absolutely amazing. they were super helpful and helped out super quickly. Sophie was there to help.

December 18, 2025
Unprompted review
Rated 5 out of 5 stars

Great customer service!!!

A recent order from Snus Life never arrived and was returned to the sender for an unknown reason. I assume it was a USPS/customs issue. I reached out to Sophie with Snus Life and she gave me credit for another order, and even took into account that my previous order was discounted because of a promo. A++ to Sophie for quick responses and exceptional customer service!

December 5, 2025
Unprompted review
Rated 2 out of 5 stars

Haven’t received my package but the…

Haven’t received my package but the order was good price

December 10, 2025
THE SNUS LIFE LIMITED logo

Reply from THE SNUS LIFE LIMITED

Hi Harry,

My names John, CEO at TheSnusLife.

I would appreciate if you would reach out to us so we can get some more information on this order so we resolve this for you

Thanks
John

Rated 5 out of 5 stars

Lost delivery of $100 plus

I ordered from here a couple of months ago and it took about 10 business days to receive items. I put in an order in November and it got lost in the mail. I reached out and the customer service is working with me to get another order. in store credit or a refund.

November 30, 2025
Unprompted review
Rated 5 out of 5 stars

Great help

Unfortunate that my shipping keeps getting delayed but I know it’s not their fault as they helped me very much to get an update on my order what’s going on and helping me get store credit for the unshipped items. Rickey and Sophie were amazing help and emailed me back almost daily when I was having issues with my orders

November 29, 2025
Unprompted review
Rated 5 out of 5 stars

Package went MIA

Im working in Utqiağvik, Alaska, the end of the earth. I order packages in bulk and for some reason the package was returned. Sophie was very professional in handling my issue and had another package in delivery the same week I notified Snuslife of the problem. Thank you Sophie!

December 1, 2025
Unprompted review
Rated 5 out of 5 stars

Amazing Customer Service

Had a shipping mix up and Sophie was able to solve it for me immediately and go out of her way to make sure I was being comped fairly so I could get my original order back without hassle to me!

December 3, 2025
Unprompted review
Rated 5 out of 5 stars

Zyn order

My package experienced quite a long delay. But when i contacted customer service they were very responsive and willing to help. Very kind people that were willing to help. Will definitely be ordering again!

October 26, 2025
Unprompted review

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