Orders take quite a while to reach the United States, but most of the time that seems to be because they go through the New York City / New Jersey area, which increases the likelihood they get held u... See more

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Company details
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The Snus Life is a retailer of legal nicotine and tobacco products. Our aim is help people in the UK quit smoking and to promote the move to smoking alternatives. We believe our products are healthier and safer than smoking.
Contact info
New Hall, New Road, RM41AJ, Romford, United Kingdom
- 07712884955
- info@thesnuslife.com
- thesnuslife.com
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Replied to 100% of negative reviews
Typically replies within 1 week
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helpful
costumer service was great. replied quickly considering the different time zones and work hours.

Reply from THE SNUS LIFE LIMITED
Customer Service
I placed a massive order of about 45 cans of pouches and my package went MIA and was sent back to the sender after about waiting 20 days for it to arrive to the U.S. Sophie over at customer support was very professional as I addressed the issue and sent me a replacement package right away. Highly recommend working with this customer service if you have any issues
Seamless purchase and delivery with…
Seamless purchase and delivery with great products. What more could you want!
Great selection to choose from very…
Great selection to choose from very very helpful customer service been ordering weekly for a 2 years and delivery has always been perfect
Quick shipping
Ordered on 12/27/25, received on 1/7/26. Package was exactly correct. Tried some new flavors like apres banana and snooze grape strawberry. Both phenomenal! Will order again!
great customer service
great customer service, fast delivery, great product. been buying for around a year and it’s been great never had a issue.
As of January 2nd I have not received…
My order was placed November 18 2025 As of January 2nd I have not received my package this is the second package they send out and I have not received. They use USPS as a delivery partner and both packages have been lost by them. Buyer beware use only trusted website when buying snus product

Reply from THE SNUS LIFE LIMITED
customer service
i had a issue with my local shipping and the customer service via email was absolutely amazing. they were super helpful and helped out super quickly. Sophie was there to help.
Great customer service!!!
A recent order from Snus Life never arrived and was returned to the sender for an unknown reason. I assume it was a USPS/customs issue. I reached out to Sophie with Snus Life and she gave me credit for another order, and even took into account that my previous order was discounted because of a promo. A++ to Sophie for quick responses and exceptional customer service!
Sophie and the customer support team…
Sophie and the customer support team are amazing! I messed up the address on my order and she was able to quickly remedy the situation and get everything sent to the right place.
Haven’t received my package but the…
Haven’t received my package but the order was good price

Reply from THE SNUS LIFE LIMITED
Lost delivery of $100 plus
I ordered from here a couple of months ago and it took about 10 business days to receive items. I put in an order in November and it got lost in the mail. I reached out and the customer service is working with me to get another order. in store credit or a refund.
Snuslife
My favorite website to purchase snus products from. Easy delivery and customer service is very helpful.
Great help
Unfortunate that my shipping keeps getting delayed but I know it’s not their fault as they helped me very much to get an update on my order what’s going on and helping me get store credit for the unshipped items. Rickey and Sophie were amazing help and emailed me back almost daily when I was having issues with my orders
Amazing snus good delivery amazing…
Amazing snus good delivery amazing amaizing amaIng
Package went MIA
Im working in Utqiağvik, Alaska, the end of the earth. I order packages in bulk and for some reason the package was returned. Sophie was very professional in handling my issue and had another package in delivery the same week I notified Snuslife of the problem. Thank you Sophie!
Amazing Customer Service
Had a shipping mix up and Sophie was able to solve it for me immediately and go out of her way to make sure I was being comped fairly so I could get my original order back without hassle to me!
Zyn order
My package experienced quite a long delay. But when i contacted customer service they were very responsive and willing to help. Very kind people that were willing to help. Will definitely be ordering again!
Great Customer Service Great Product.
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