Thesoftlibrary Reviews 

17
TrustScore 4 out of 5

4.2

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Company details

  1. Computer Software Store
  2. Software Vendor

Written by the company

At Thesoftlibrary, we are your dedicated partners in technology. Specializing in top-tier software, computers, and network equipment, we focus on empowering your digital journey. Explore our curated selection for innovative solutions and unparalleled service, making technology work for you.


Contact info

4.2

Great

TrustScore 4 out of 5

17 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.2

All reviews

(17)

1 review in the last 12 months

Write a review

We perform checks on reviews

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Advertisement
Rated 1 out of 5 stars

My computer crashed with the software…

My computer crashed with the software installed. I tried to install on the new device, with the activation code provided, throws the error. I tried to contact TheSoftLibrary 8 (!!!) times, nobody responded. Do not buy, it is an error!!!

January 15, 2025
Unprompted review
Thesoftlibrary logo

Reply from Thesoftlibrary

Hi Mrs. Lalos, we're truly sorry to hear about your experience. Activation issues can happen for various reasons, but we’re here to help resolve them. Please reach out to our support team at [support@thesoftlibrary.com] or through our contact form, and we will make it a priority to assist you. Your satisfaction is important to us, and we’re committed to finding a solution. Thank you for giving us the opportunity to resolve this.

Rated 5 out of 5 stars

Fast, Secure and Hassle-Free Experience

Thesoftlibrary.com exceeded my expectations. The entire process, from selecting the software I needed to completing the purchase, was seamless. The product key was delivered instantly, and activation was a breeze. I appreciated the added security measures on the site, which made me feel confident about my purchase. Plus, their customer support team is top-notch – they were very responsive and made sure all my questions were answered. If you’re looking for a hassle-free way to get affordable software, look no further than Thesoftlibrary.com

August 6, 2024
Thesoftlibrary logo

Reply from Thesoftlibrary

Thank you for your feedback! We're happy to hear the process was smooth and secure. It's great that our quick delivery and support met your needs. We appreciate your trust and recommendation!

Rated 5 out of 5 stars

Excellent service and Unbeatable Prices

I recently purchased a software product key from Thesoftlibrary.com, and I couldn’t be more satisfied. The website was incredibly user-friendly, and I found exactly what I needed within minutes. The pricing is unbeatable compared to other sites I’ve used, and the delivery was almost instantaneous. What really stood out, though, was their customer service. I had a few questions before purchasing, and the team was quick to respond with clear and helpful answers. I highly recommend Thesoftlibrary.com to anyone looking for reliable software at a great price.

July 23, 2024
Thesoftlibrary logo

Reply from Thesoftlibrary

Thank you for your feedback! It's great to hear our customer service stood out as well. We appreciate your recommendation!

Advertisement
Rated 5 out of 5 stars

This site is legit

This site is legit. I received a legit Microsoft office license. The customer service was super fast when I ran into some issues they responded immediately on Whatsapp.

May 4, 2024
Unprompted review
Thesoftlibrary logo

Reply from Thesoftlibrary

We're glad you had a great experience! Enjoy your license and feel free to reach out if you need anything.

Rated 5 out of 5 stars

Affordable software solution

Affordable software solution. Initially the license didn't work and the customer service was able to provide a new license quickly.

May 2, 2024
Unprompted review
Thesoftlibrary logo

Reply from Thesoftlibrary

Thank you for your feedback. We're glad we could swiftly resolve the license issue for you. If you have any further questions or need assistance, feel free to reach out. Enjoy your software.

Rated 5 out of 5 stars

I ordered an Office 2021 lifetime

I ordered an Office 2021 lifetime license.

At first, I was so sceptical about the price of the product because of how cheap it is. But thank god I found the reviews on this website about the Thesoftlibrary website. And yes I purchased the product and waited for about 4 hours to get the license key and link to download the related folder.

So far, I'm very satisfied with the provided services, and the price of the product. I will come back for more in the future.

April 22, 2024
Unprompted review
Thesoftlibrary logo

Reply from Thesoftlibrary

We're glad we could meet your expectations. Thank you for choosing us, and we look forward to serving you again in the future.

Rated 5 out of 5 stars

on time response

very high rate of response to my questions

March 29, 2024
Thesoftlibrary logo

Reply from Thesoftlibrary

Hi Samer, We sincerely apologize for the inconvenience you experienced with your Office 365 purchase. We understand the frustration when software doesn't perform as expected. Our team has investigated the issues thoroughly, and despite our efforts, it seems there were compatibility issues with your laptop that we were unable to resolve. We're continually working to improve our products and services, and your feedback is invaluable in this process. Your refund has been processed promptly, and if you have any further details about the issues you encountered, we would appreciate hearing from you to ensure a better experience for all our customers in the future.

Advertisement
Rated 1 out of 5 stars

Password didn't work

Password didn't work

March 31, 2024
Thesoftlibrary logo

Reply from Thesoftlibrary

We're sorry to hear that you've encountered difficulty with your password. Despite our attempts to reach out and provide assistance, we've yet to hear back from you. We're eager to resolve this issue promptly and ensure your satisfaction with our service. Please don't hesitate to respond or contact our customer support team directly so we can assist you in resetting your password and addressing any other concerns you may have.

Rated 4 out of 5 stars

Service was very prompt

Service was very prompt. When I initially ordered a product that became unavailable, Thesoftlibrary suggested an alternative, and as I was undecided. they refunded my money. Excellent service.

March 13, 2024
Thesoftlibrary logo

Reply from Thesoftlibrary

Thank you for sharing your experience! We're pleased that our service was prompt and helpful, extending to providing refunds when necessary. If you have any more questions or need further assistance, please don't hesitate to reach out.

Rated 5 out of 5 stars

It’s hard to believe that you can get good service for cheap amount

It’s hard to believe that you can get this services for that cheap amounts, in the beginning i thought it was scam. But when i check other comments and when i saw paypal purchase logo, I thought in the worst case scenario i can get refund. I purchased and in a few hours they sent my details and tried everything, everything was nice. So i made my friends buy it too, trustworthy and reliable seller. Thank you my friend Abdel!

March 5, 2024
Unprompted review
Thesoftlibrary logo

Reply from Thesoftlibrary

Thank you for sharing your experience with us! We understand that skepticism can arise when encountering surprisingly affordable services, but we're delighted to hear that our transparency and reliability won your trust. It's wonderful to know that you found our services satisfactory and that you even recommended us to your friends. We take pride in providing trustworthy and efficient service, and we're grateful for your support. If you ever need anything else, don't hesitate to reach out. Thank you for choosing us, and we appreciate your kind words!

Rated 5 out of 5 stars

Thank you for your good service

Thank you for your good service. Keep up the good work guys.

March 8, 2024
Unprompted review
Thesoftlibrary logo

Reply from Thesoftlibrary

Your support means a lot to us! We're dedicated to delivering excellent service consistently. Thank you for your trust and encouragement!

Advertisement
Rated 5 out of 5 stars

Nice price

Nice price, great delivery time, no complains about the product, just as described in the product page

March 6, 2024
Unprompted review
Thesoftlibrary logo

Reply from Thesoftlibrary

We appreciate your feedback! Our goal is to offer competitive prices, swift delivery, and products that match their descriptions. Thank you for choosing us!

Rated 5 out of 5 stars

I Ordered MS Office 2021 via this…

I Ordered MS Office 2021 via this website, It was comparatively priced as compared to other resellers and reason for selecting this was the key delivery was quick as advertised on website. Due to some error at seller's end, license key delivery was delayed. However within 5 hours the issue got escalated with Soft Library and they quickly responded with Key, Invoice and all the support they could had provided. They kept following up even post implementation for any warranty support and made sure that the product is working fine at my computer. Except for Initial panic , everything was good and i would like to appreciate one of the sales representative named Abdelle Ferch for his great support and follow-up. I would likely purchase again with this vendor. Finally i suggested to seller to update contact email, and Phone on Website and start something like 24hrs chat support etc.

February 24, 2024
Unprompted review
Thesoftlibrary logo

Reply from Thesoftlibrary

Thank you for sharing your experience with us, Salman. We apologize for the initial inconvenience you encountered with the delayed delivery of your MS Office 2021 license key. We're glad we could swiftly resolve the issue and provide you with the necessary support, ensuring a smooth experience thereafter. Your acknowledgment of our efforts, means a lot to us. We've noted your suggestions regarding updating our contact information and implementing additional support channels, and we'll certainly take them into consideration as we strive to improve our services. Thank you for choosing TheSoftLibrary, and we look forward to serving you again in the future.

Show reviews in all languages. (17 reviews)

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look