The Solar Electrician Reviews 201

TrustScore 4 out of 5

3.8

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Rated 2 out of 5 stars

Unfortunately what looked to be a great decision with what we thought was a reputable company only gave us a lot of stress. Lack of follow up, no shows and empty promises.. maybe not all their fault,... See more

Rated 5 out of 5 stars

From a quick inquiry on Facebook to full installation, the whole process took less than three weeks. (Rain interrupted for a couple of day). Alan and his team were quick to answer questions, form fill... See more

Company replied

Rated 5 out of 5 stars

The guys who installed solars were very professional and extremely tidy. If I had any questions they was happy to explain to me.i found the guys easy to understand. The guy who organised the installat... See more

Company replied

Rated 4 out of 5 stars

Reason for not giving 5 sars is: instalation wasn't done the day it was arranged, usually no one answers the phone, but always got the call back and problem with app, it doesn't support 5 hrtz, so i... See more

Company replied

Company details

  1. Solar Energy Equipment Supplier
  2. Solar Photovoltaic Power Plant

Written by the company

Since starting in the solar industry in 2009, I noticed a need in the industry. That need was for down to earth, honest, experienced advice for the end consumer. That is where The Solar Electrician idea was born. We work with multiple CEC approved solar retailers which I have personally vetted and known for a very long time. I source for you the best deal that best suits your unique needs. A lot of the big companies install one size fits all solar systems where in fact that couldn’t be further from the truth. I walk my clients through the entire process and give them a personalised service from start to end. Half of all my work comes from referrals which is a clear indication of the level of customer service and support I provide my clients.


Contact info

3.8

Great

TrustScore 4 out of 5

201 reviews

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Hasn’t replied to negative reviews

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Rated 2 out of 5 stars

Empty promises

Unfortunately what looked to be a great decision with what we thought was a reputable company only gave us a lot of stress. Lack of follow up, no shows and empty promises.. maybe not all their fault, but certainly wasn’t mine.. resulted in a canceled contract and a last minute scramble to get someone else to do the job at the eleventh hour..
additionally I should have seen the red flags when we where pressured in to signing up and paying a large deposit on the day.. and when a company leans towards badmouthing their competitors ( and the overarching company) it’s never a good sign.. sorry but I really don’t recommend at all.. thankfully we were able to get our deposit back

March 20, 2026
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Rated 5 out of 5 stars

Honest and great bloke!

Spoke to Alan on the phone for about 10 minutes, great bloke, very honest and transparent with what system we would want to purchase and didn’t try to over sell us. Great experience so far.

June 19, 2024
Unprompted review
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Reply from The Solar Electrician

Hi Tommy,

We appreciate your kind words and for taking the time to leave us a 5 star review.

Let us know if we can assist you in any way.

Regards,

The Solar Electrician

Rated 4 out of 5 stars

Thanks Luke

Thanks Luke, easy going straight to the point, knows his stuff. Very cluey found the problem fixed it. Easy to deal with

April 2, 2024
Unprompted review
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Reply from The Solar Electrician

Hi Camille,

Thank you for taking the time to leave us an excellent review.

Luke is very valued with our business and I am glad you were satisfied with his expert knowledge.

Please reach out to use if you require anything else.

Thanks again,

The Solar Electrician!

Rated 5 out of 5 stars

Very easy to deal with

Very easy to deal with. Far easier and quicker than first though and Luke was great at tailoring a package to suit our needs.

February 28, 2024
Unprompted review
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Reply from The Solar Electrician

Hi Daniel,

We appreciate your kind words and for taking the time to leave us a 5 star review.

Luke is excellent at working out bills and recommending the best system for you based on your usage.

I will pass onto Luke your kind words.

Thanks again,

The Solar Electrician!

Rated 5 out of 5 stars

100% Reliable

Couldn’t fault my experience from the initial consult with Alan to the installation with HP Energy.
Alan truly values his clients by being available to them at every stage and through every detail.
Alan’s individual attentiveness is impressive and reassuring.
Thank you for a seamless experience!

February 22, 2024
Unprompted review
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Reply from The Solar Electrician

Thank you Peter for your lovely review.

We had a few hiccups initially with booking your installation just after the holiday period.

As I promised the installation team do high quality installations and provide excellent service when explaining how your app for your solar system works.

I am glad you choose The Solar Electrician and we look forward to hearing about your savings.

Thanks again,

The Solar Electrician!

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Rated 5 out of 5 stars

The guys who installed solars were very…

The guys who installed solars were very professional and extremely tidy. If I had any questions they was happy to explain to me.i found the guys easy to understand. The guy who organised the installation he was awesome. I felt comfortable communicating with him. He always replied to message/ phone in prompt manner, any time of day/ nite. Massive thanks for everyone helped me getting solar connected. It was greatly appreciated.🙂👍👋

February 15, 2024
Unprompted review
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Reply from The Solar Electrician

Hi Jenny,

You initially spoke with Luke and he helped set your solar system up for you. He mentioned you were patient as we did have a slight confusion with an install date and you were excellent to deal with.

Please reach out to Luke or us here at The Solar Electrician if you need any further help.

Thanks again,

The Solar Electrician!

Rated 5 out of 5 stars

Solar does work.

Extremely happy with how my panels are producing power. My only regret is not going bigger. Now trying to get this rectified. Alan is very helpful, going out of his way to solve my issue with getting more panels on. The team installing were very professional, and put the app. On my phone for me when finished. Couldn't be happier. Was very unsure before we had solar fitted. It does work well.

December 8, 2023
Unprompted review
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Reply from The Solar Electrician

Hi Shirley,

Can I say your case is a classic example of someone who thought solar wouldn't work based on other peoples negative experiences.

Since we have installed your solar system you can see the amount of power you have produced and you have asked if you can add more panels.

You and Steven have been a pleasure to deal with and we appreciate and value your time in writing your lovely review.

Feel free to contact me if you require further help.

Thanks,

The Solar Electrician!

Rated 5 out of 5 stars

Outstanding service

We had few companies to give us a quote, but I they could not answer all my questions. This was until I met Alan. Alan has explained everything clearly and I was very comfortable with his professionalism.

Installation crew was very fast, efficient and tidy, all questions I had were answered to my satisfaction. System was installed eight months ago and it is running exceeding our expectations. I recommend Alan and his team to my family and friends without any hesitation.

February 6, 2024
Unprompted review
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Reply from The Solar Electrician

Hi Jozef,

We really appreciate you leaving a 5 star review and explaining your experiences with The Solar Electrician.

Thanks for putting your trust and confidence in us as a business and please reach out to us if you require anything further.

Thanks again,

The Solar Electrician!

Rated 1 out of 5 stars

Overcharged for 8 panels whilst…

Overcharged for 8 panels whilst pocketing our Victorian government scheme money. After many phone calls to recoup some of the financial loss, Alan confessed he was a gambler and lost our money. Alan arrived intoxicated to attempt installation of the panels although we advised that we required a full refund and no panels were to be installed by his company. The panels are still sitting in the garage 4 months on and zero return of any money we paid him for zero goods and services. Complete con, I hope no one else fall's victim to this scam

September 17, 2023
Unprompted review
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Reply from The Solar Electrician

To Thomas or what ever your real name is.

Clearly this is a fake review.

Any client who has used The Solar Electrician knows no deposits are taken and no money is exchanged until the job has been installed.

In regards to rebates and Victorian rebates, no company can claim any Government rebate until a solar system has been installed and passed all Government inspections.

I am not sure why you would feel the need to defame our business and our excellent reputation.

We have passed this review to the appropriate authorities to investigate further your claims and the IP address used so you can be caught.

The Solar Electrician!

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Rated 5 out of 5 stars

The installers were great

The installers were great, very pedantic with their work as well as ensuring everything was kept clean, took their own rubbish with them

From the time Allen (rep) came to see us to the end of installation i feel very comfortable the solar system supplied is what we require for good cost savings

November 2, 2023
Unprompted review
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Reply from The Solar Electrician

Hi Peter,

We appreciate you taking the time to leave us such a glowing review.

With summer now approaching you will see a huge reduction in your bills and potentially have no bill to pay for the next 6 months.

Feel free to reach out to us if you require anything else.

Thanks again!

The Solar Electrician

Rated 5 out of 5 stars

trustworthy

Luke was well presented, punctual and informative. Everything was very thorough with what design was best suited to us. The program Luke used to show our predicted savings was very impressive. overall great company, very trustworthy, easy process , can’t fault.

November 10, 2023
Unprompted review
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Reply from The Solar Electrician

Hi Erin,

Thank you for your kind words regarding Luke and our process.

We try to make it as easy as possible for our clients to understand when deciding to go solar.

We appreciate your feedback and feel free to reach out to Luke or us if you need any assistance.

Thanks again for your business!

The Solar Electrician

Rated 5 out of 5 stars

Fantastic service

Alan was fantastic, friendly and very proffessional. Everything was done within the time frames he gave us and was very responsive when we had any inquiries.
Highly reccomend.

October 3, 2023
Unprompted review
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Reply from The Solar Electrician

Hi Silvina,

Thank you so much for leaving us such a positive review.

We appreciate working with you and the extra business you have passed on.

Please reach out to me personally if you require anything else.

Kind Regards,

The Solar Electrician!

Rated 5 out of 5 stars

Wonderful service

My husband and I were sceptical on getting solar.
Our mind was put at ease the moment we met Alan. He was down to earth, honest and truthful - we were extremely comfortable with his ‘sales pitch’. We have contacted him a few times after installation and he has also been very helpful.

October 1, 2023
Unprompted review
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Reply from The Solar Electrician

Hi Roey,

Thank you so much for taking the time to leave us such a lovely review.

Both you and Mark were great to deal with and I look forward for you receiving the savings on your 10kW solar system.

Please let me know if we can be of any other assistance.

Kind Regards,

The Solar Electrician!

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Rated 5 out of 5 stars

Allan and the team where great to deal…

Allan and the team where great to deal with and fast to act couldn't have been more impressed

August 24, 2023
Unprompted review
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Reply from The Solar Electrician

Hi Dave,

Thank you so much for taking the time to leave us a 5 star review.

Please reach out to us if you require anything further!

P.S hold off on those batteries, I am feeling we are a year or 2 away but we will be in touch.

Thanks again,

The Solar Electrician!

Rated 5 out of 5 stars

NO BULL

Alan contacted me following my initial enquiry on facebook. He was very polite, and precisely to the point. Talking to him was just like talking to a mate. Instantly i felt comfortable. He was very knowledgeable and informative. Explaining everything, from system size, rebate availability, payment plan options, retailer rates to battery suitability. I felt extremely comfortable welcoming Alan to my home, and trusted him with his expertise in the solar industry. There was just absolutely “NO BULL”, which i appreciated the most. After the easy contract process, Alan organized a great installer, and within 2 weeks it was all set up. I’m so happy with my decision to do business with Alan and his team at The solar Electrician. I’m looking forward to receiving the savings.

October 7, 2023
Unprompted review
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Reply from The Solar Electrician

Hi Ally,

What an excellent review which our whole team greatly appreciates.

Coming up to summer you will definitely see huge savings and I honestly feel you will have a zero bill.

Let us know if we can help with anything else!

Thanks again.

The Solar Electrician!!

Rated 5 out of 5 stars

Amazing work

We appreciated the fussy job that was done for us and the professionalism they have. They went above and beyond to make sure everythingwas right for us. We would happily have them again

September 30, 2023
Unprompted review
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Reply from The Solar Electrician

Hi Charlie,

Thank you for taking the time to leave us a 5 star review!

I am glad your installation went smooth and you were satisfied with our service.

Please reach out to me personally if you need anything further.
(P.S say hello to your lovely dog she was beautiful!!!)

Thanks again,

The Solar Electrician!!

Rated 5 out of 5 stars

Fast service

Fast service. Alan was friendly, professional and knowledgable. All costs were discussed upfront. Highly recommend.

September 12, 2023
Unprompted review
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Reply from The Solar Electrician

Hi Kellie,

We really appreciate you taking the time to leave us a 5 star review!

Please reach out to me personally if you require anything further.

Thanks again for the business!!!

The Solar Electrician

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Rated 5 out of 5 stars

Happy family

Thank you Alan and the team at The Solar Electrician. My husband and i decided we needed to look more into solar for our home as a way to be more savvy. We have 3 young children and the cost of living isn’t looking like we were going to get a break any time soon. Our neighbors across the street had solar put on their roof 9 months earlier and on numerous occasions recommended we give Alan a call. So we did. The entire process was a breeze. Alan worked around us and our crazy family schedule. He was punctual, polite, and there was not a question he couldn’t answer. We also touched on the possibility of a heat pump in the future , as we are also looking at ways to eliminate the use of gas within our property. We couldn’t be more happier with the price, the system itself, how it looks, and the quality of work from the installers. Thanks again Alan. we look forward to doing more business with you in the future. All the best Pam and family.

September 4, 2023
Unprompted review
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Reply from The Solar Electrician

Hi Pam,

Wow what an awesome review!

We take excellent pride in our service and giving professional advice.

Your neighbour Colin has been extremely happy with his solar system and you can expect nothing less.

I will touch base with you shortly regarding the heat pump then batteries in the future.

You have my direct number so please don't hesitate to contact me if you require anything.

Thanks again!

The Solar Electrician

Rated 5 out of 5 stars

Alan and his team made the entire…

Alan and his team made the entire process from the clicking of the ad to installation was a breeze. The zero upfront payment plan offered really suited our current financial situation. My wife loves the app where she can log in and track our daily use and production. Alan has always been prompt to reply to our texts at any time of day regarding all questions we had. Over all We wish we had have done it a lot sooner. Thanks The Solar Electrician.

August 8, 2023
Unprompted review
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Reply from The Solar Electrician

Hi Brad,

Thank you for taking the time to leave us a 5 star review.

The app is a great way to monitor your usage and production, so I am glad Emma has been using it!

It also helps us notify you if there are any faults with your solar system.

Please reach out to me if you have any issues or questions.

Thanks again!!

The Solar Electrician

Rated 5 out of 5 stars

From an inquiry on Facebook (that I had…

From an inquiry on Facebook (that I had done with other companies, and I am still waiting on a response from!!) to full installation, the whole process ran very well. Communication was easy, we always got prompt answers to our many queries. We were very impressed with the installation crew they arrived onsite at 11am the job was completed at 5pm, everything up and running and the system explained, these guys certainly know their job and how to work. We recommend anyone even just thinking about solar to get in touch.

August 28, 2023
Unprompted review
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Reply from The Solar Electrician

Hi Tim,

Thanks for taking the time to leave such an excellent review and putting your trust and confidence in The Solar Electrician.

I am glad we have met your expectations and we look forward in you receiving the results as discussed in our presentation.

Feel free to reach out to me personally if you require any further assistance.

Thanks again!!

The Solar Electrician

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