I am trying to get a return label and refund first they offered me a different size then directed me to their refund where you type in order number....not given on any packing invoice....I did type... See more
Company replied
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See what reviewers are saying
wow, blown away with delivery speed and updates; my trainers arrived within 3 days of ordering them. boxed securely i ordered some Goldie x adidas Silverbirch SPZL Metalheadz trainers and they l... See more
Bought the new J4 White Thunders and they arrived in about 4 days after the official Saturday release! Came in perfect condition, no damages, 100% real and BRAND NEW! Only minor was the box being a bi... See more
My parcel was swapped in transit by the courier. However, Emily from Sole suppliers and the team really done everything in their power to correct the situation. The issue was taken seriously immediate... See more
Company details
Written by the company
The Sole Supplier was founded in 2013, with the aim to provide accurate trainer news and release information for the UK and European market. Our community of partners (brands and enthusiasts) provide us with new and exclusive content daily alongside our dedicated in-house team of experts. Curation and selection are key processes for The Sole Supplier. Each item on site is handpicked with insight into legacy, fashion trends, audience and heritage considerations. Through working with over 50 different retailers online, we provide up to date release information on the most coveted footwear from across the continent. The release dates section has become a pivotal destination for the sneaker and streetwear community, especially those looking to stay up to date with trends.
Contact info
70 CKR House, East Hill, DA1 1RZ, Dartford, United Kingdom
- info@thesolesuppplier.co.uk
- thesolesupplier.co.uk
4.1
Great
419 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 75% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great service & correspondence from the…
Great service & correspondence from the very outset. Package arrived when they said it would be delivered.
Would recommend...
April 20, 2024
Unprompted review
Reply from The Sole Supplier
Hi Keith, thank you so much for your kind review. We're so glad you received speedy delivery - Hope you enjoy your product!
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I ordered a pair of trainers and i read…
I ordered a pair of trainers and i read that they would be shipped after four days so i emailed the help line and Caitlin answered and reasssured they would be shipped and they certainly were and came within the next two days just in perfect time for me, amazing service and great website
April 19, 2024
Unprompted review
Reply from The Sole Supplier
Hi Kyle - Thank you for your kind review. We're so glad Caitlin could help you out with this and we hope you really enjoy your purchase!
1 of 3 orders I'm disappointed with
1 of 3 orders I'm disappointed with, the authentication process doesn't seem to be in check. You would expect to get what you have paid a premium for. Will be last time I will be placing an order unfortunately, not without any buyer's protection.
April 18, 2024
Unprompted review
Reply from The Sole Supplier
Hi Lewis - Sorry to feel you hear this way, we don't think we've heard from you directly regarding feedback regarding the authentication of your orders. It would be fantastic to hear from you and we can look to make things right. Please reach out directly to info@thesolesupplier.co.uk with "Trustpilot" in the email subject and we'll check this out for you. Please ensure to add all 3 order numbers.
Please note - All orders are verified and the buyer is protected in all cases where something goes wrong.
Reply from The Sole Supplier
Hi Lisa, thank you so much for your kind review, we're so glad you loved your order. Enjoy!
The trainers I wanted were out of stock everywhere
The trainers I wanted were out of stock everywhere (including the manufacturer's website) but I found them on Sole Supplier. Arrived within a couple of days of me placing my order and I absolutely love them!
April 7, 2024
Unprompted review
Reply from The Sole Supplier
Hi Els, thank you so much for your kind review, we're so glad you loved your order. Enjoy!
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No delivery /missing order
Placed order no update on delivery been over a week just stuck in same process no help or anything
April 5, 2024
Unprompted review
Reply from The Sole Supplier
Hi Abdul - Thank you for your review. We're sorry that your parcel has gone missing. UPS have now confirmed that this parcel is missing and we have issued a full refund.
We apologise for any inconvenience caused.
Excellent service couldn’t get the…
Excellent service couldn’t get the trainers I wanted out of stock everywhere. Ordered from sole trader and got them within 2 days. Was kept informed of deliver
April 5, 2024
Unprompted review
Reply from The Sole Supplier
Hi Peter - Thank you so much for your kind review, we really appreciate it and hope to see you at The Sole Supplier again soon!
Fantastic service
I was hesitant of making my purchase initially but after reading these reviews I felt more confident of going ahead… and I’m very pleased I did! I placed my order on Wednesday and received my trainers the next day! They are perfect and exactly what I had hoped for. Highly recommend and will definitely use The Sole Supplier again.
April 4, 2024
Unprompted review
Reply from The Sole Supplier
Hi Elinor - Thank you so much for your kind review, we really appreciate it and we're so glad the transaction went well for you. Enjoy your new pair of shoes!
A really good and reliable service
I was worried as it was the first time I’d used a service like this but I have nothing but good things to say. The process was easy, the shoes came quickly and in perfect condition. Will be using sole supplier again!
March 25, 2024
Unprompted review
Reply from The Sole Supplier
Hi Zammie - Thank you for your kind review, we're so glad you love your new shoes!
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Great site A++++
Great site, helps feed my trainer habit!! Always helps me to get those hard to get trainers A++++
March 23, 2024
Unprompted review
Reply from The Sole Supplier
Hi Jill - Thank you so much for your kind review, we really appreciate it!
The minute I put the order through I…
Don't recommend!
The minute I put the order through I emailed to ask to cancel it before it was processed. They didn't care. They said all orders are final. Clearly just wanted to hold onto the sale. Won't be ordering again, Don't recommend. I get it if the request to cancel was some time after, for example a day or so, or the order was already shipped. However this was immediate and they still declined. Which all other brands offer it as part of their service. Don't recommend!!
March 20, 2024
Unprompted review
Reply from The Sole Supplier
Hi Natalia - Thank you for your review. As stated during the checkout process, all sales are final as The Sole Supplier is a Marketplace and therefore you are purchasing from an individual rather than a business. Despite this, our customer service team escalated this and I can see that your product has been safely returned and you have been issued a full refund.
I'm super impressed
I'm super impressed, you organised the impossible and delivered within days, thank you Sole Supplier !
March 8, 2024
Unprompted review
Reply from The Sole Supplier
Hi Jane - Thank you for your kind review, we are so glad that you are pleased with your purchase!
Excellent service
I was a bit worried at first but the services was excellent. Shoes arrived really quickly, brilliant service and good communication from order through to delivery.
March 7, 2024
Unprompted review
Reply from The Sole Supplier
Hi Elizabeth - Thank you so much for your kind review, we are so glad that you are pleased with your purchase and the process!
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I was skeptical at first with it being…
I was skeptical at first with it being a marketplace, however when I expressed my concern I got a reply within 10 minutes, confirming they will contact the seller straight away. Then confirmed 90% the day it would be delievered. The exact date I receive delivery, I have a email to ensure I’m happy with my purchase. I can not fault anything from my purchase to the customer service to the price considering these are in high demand I was unable to find them anywhere. Recommend Caitlyn was fantastic
March 6, 2024
Unprompted review
Reply from The Sole Supplier
Hi Emma - Thank you so much for your kind review, we're so glad that your concerns were resolved. We'll let Caitlin know about your review! Hope to see you again soon.
Superb little business
Really fast, reliable service and the verification service offers peace of mind. Great that they show you alternative sellers with cheaper prices, and you get tracking on your order. Superb little business.
March 7, 2024
Unprompted review
Reply from The Sole Supplier
Hi Avril - Thank you for your kind review, we're so glad you loved the process and hope you enjoy your order!
Stay clear of this company they will…
Stay clear of this company they will not offer refunds or accept returns, they will mess you around asking for photo's then say they will pass it over to their fraud squad as they are not the foot wear they dispatched but when I asked for the Fraud details they failed to issue so I've gone back to my bank and I'm in the process of reporting them to trading standards
February 16, 2024
Unprompted review
Amazing service
Amazing service , bought some adidas spezial for my partner for Mother’s Day as they were sold out everywhere, but you sourced them ,fantastic 🙏
February 28, 2024
Unprompted review
Reply from The Sole Supplier
Hi Lee - Just wanted to say, thank you so much for your kind review! We really hope your partner loved the gift - Great choice!
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Had the exact size I wanted when…
Had the exact size I wanted when literally could not find them anywhere else. Really fast delivery, I'm super pleased. Will be using again 😊
February 28, 2024
Unprompted review
Reply from The Sole Supplier
Hi Abby - Thank you so much for your kind review, we're so pleased to hear you had a great experience. We hope you love the pair!
Incredibly fast response times and…
Incredibly fast response times and delivery times. 5* service from Emily! Highly recommend to anyone looking to buy authentic sneakers!
February 28, 2024
Unprompted review
Reply from The Sole Supplier
Hi Jo, thank you so much for your kind words, we really do appreciate them! We really hope you love your sneakers!
I was a bit sceptical on ordering as…
I was a bit sceptical on ordering as the uggs were not in stock in my size anywhere but they are authentic and I love them, thank you :)
February 21, 2024
Unprompted review
Reply from The Sole Supplier
Hi Katie, thank you so much for your kind review. We're so glad that you love your new UGGs, great choice!
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