The Somerset Toiletry Company Reviews 

248
TrustScore 4.5 out of 5

4.3

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Rated 5 out of 5 stars

I love this company’s products, such beautifully scented items at very reasonable prices. The handwash and hand creams are very good, I particularly like White Jasmine. Another favourite is the New Eu... See more

Rated 5 out of 5 stars

Purchased some soaps from The Somerset Toiletry Co and found them a great product, good value & fast delivery. Definitely be returning for future purchases

Rated 2 out of 5 stars

Repair the air toilet drops. Beautiful scent, unfortunately you can't smell it once out of the bottle! Completely useless for it's intended purpose. I only have a small bathroom too. Very disappointed... See more

Company replied

Rated 5 out of 5 stars

My first ever Order and it arrived today. Everything is excellent quality and the soap mystery box contained four really beautiful soaps. I am buying my birthday and Christmas gifts early this year to... See more

Company details

  1. Toiletries Store

Written by the company

We take great pride in the talent and devotion that goes into the design and efficacy of each of our products. We strive to ensure that our creations stand out on the shelf, draw customers in with their fragrance and delight when used. Our passion to get this right drives us, and we are constantly seeking perfection to bring you products that are exquisitely made. Exquisite products do not need to be overly expensive. No matter the budget, everything we sell is designed to please the eye. Formulations vary depending on price point, but the very best quality ingredients – naturally active wherever possible – for each target market is always our goal. We believe in fair, honest pricing and don’t inflate our margins to increase our profits. We love what we do and have been designing, formulating and selling bath and body products for 18 years here at The Somerset Toiletry Company.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

248 reviews

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4.3

All reviews

(248)

17 reviews in the last 12 months

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Rated 5 out of 5 stars

Soap me up

Purchased some soaps from The Somerset Toiletry Co and found them a great product, good value & fast delivery. Definitely be returning for future purchases

February 12, 2026
Unprompted review
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Rated 5 out of 5 stars

I love this company’s products

I love this company’s products, such beautifully scented items at very reasonable prices. The handwash and hand creams are very good, I particularly like White Jasmine. Another favourite is the New European body lotion, great value and feels good on the skin. Plenty of good items which make great gifts. I had an issue with the pump dispensers on 2 handwash bottles not working. Contacted the company and they responded immediately, going above and beyond what was required. Excellent customer service.

May 5, 2026
Unprompted review
Rated 2 out of 5 stars

Repair the air toilet drops - doesn't do what is says on the bottle

Repair the air toilet drops. Beautiful scent, unfortunately you can't smell it once out of the bottle! Completely useless for it's intended purpose. I only have a small bathroom too. Very disappointed.

June 8, 2026
Unprompted review
The Somerset Toiletry Company logo

Reply from The Somerset Toiletry Company

Thank you for taking the time to share your feedback. We're sorry to hear that the product didn't meet your expectations. This is our best selling product online, so we're shocked to hear this feedback.

It would be helpful to contact our customer care team directly with your order details/batch number of the product so we can investigate this further.

Rated 5 out of 5 stars

My first ever Order and it arrived…

My first ever Order and it arrived today. Everything is excellent quality and the soap mystery box contained four really beautiful soaps. I am buying my birthday and Christmas gifts early this year to stagger my bills and you really cannot go wrong purchasing from this lovely company.

May 21, 2026
Unprompted review
Rated 5 out of 5 stars

Naturally European Oak Moss & Vetiver eau de toilette

I like this scent and am now using it daily. I have worn Coco Chanel for 50 years and it is my favourite but I have had three duff bottles in the last 2 years (pink contents instead of brown, which can mean air has contaminated and oxidised the contents causing the perfume to degrade and smell wrong, suggesting a packaging problem) which is not good, especially given its high price. So, I’m looking for a modest, not necessarily similar, alternative. Perfume takes a while to settle in as it develops with individual body chemistry and suffuses clothing. I’ve given this one a few weeks and it continues to grow on me. I like its initial freshness and gradual development into a warmer, intriguing and gently lingering scent. At £14.95 this eau de toiletter is great value. The fine spray nozzle is far superior to the squirty Chanel version!
As always, The Somerset Toiletry Company dispatches orders promptly and well packaged.

March 1, 2026
Unprompted review
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Rated 5 out of 5 stars

Fabulous products - highly recommended

I have always absolutely loved the room diffuser, frequently someone walks into my office comments on the scent and it is incredibly good value lasting for ages. I have recently tried the sea kelp and cedar EDT - what a fabulous scent, incredible gift - it is light and fresh. I think these products are excellent value for money delivering luxury and quality in a crowded market place. Highly recommended.

March 4, 2026
Unprompted review
Rated 5 out of 5 stars

First Time Buyer.

First time buyer. Was impressed by great range of products, and for me, at affordable prices. Great incentive from company is the 15 per cent discount for first time buyers. Their ‘sale ‘ prices are great buys! too!would definately buy from this Company again.

February 16, 2026
Unprompted review
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Rated 5 out of 5 stars

I recently encountered an issue with my…

I recently encountered an issue with my order from this company, and I am pleased to say that it was resolved promptly and generously. The company's professional customer service left me completely satisfied, demonstrating their genuine commitment to customer care.

December 18, 2025
Unprompted review
Rated 5 out of 5 stars

Halloween Hand Wash

So i ordered 3 of the Halloween inspired hand washes, was blown away by beautiful they were, really felt luxury for an extremely affordable price, I had one issue with receiving the wrong item, customer service got back to me promptly and shipped out the missing item straight away! The packaging is also great! I will be using these guys ongoing for sure!

December 12, 2025
Unprompted review
Rated 5 out of 5 stars

They make great products

They make great products, I especially love the design of the bottles …. The Halloween and Christmas always are a feature in my bathroom and kitchen!

September 29, 2025
Unprompted review
Rated 5 out of 5 stars

Beautiful products

I've been using Somerset Toiletry goodies for many years and I've never been disappointed. My favourite products are the scented candles and shower gels – freesia & pear is my go-to fragrance. My two little ones get very excited about the bath fizzers - which have become a Christmas bath time tradition. As someone who grew up in Somerset, I like the fact this is a family run business located in Somerset. The packaging is beautiful and I like to see what's new each season. It always makes me smile when I go on holiday around the UK and spot Somerset Toiletry products in gift shops. From an eco and ethical perspective, I'm picky about which beauty brands I use. But I trust STC as they are always striving to progress – and think carefully about packaging and ingredients.

October 16, 2025
Unprompted review
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Rated 5 out of 5 stars

Great Family Company

I read some press about this company and their new RHS collection so bought a few soaps. Beautifully made and well fragranced. Even happier with the purchase when I saw it's a British family business. I will buy again!

October 2, 2025
Unprompted review
Rated 5 out of 5 stars

Clutton’s hidden gem

I met a friend at the Cafe yesterday for lunch. We had quiche which was delicious. The coffee was super too and at a reasonable price.
The shop is fully stocked with lots of gift ideas. Will be going again next month to stock up for Xmas.

October 6, 2025
Unprompted review
Rated 1 out of 5 stars

Bath and Shower Gels-Naturally European

I was given a Bath and Shower Gels set-claiming to be'Naturally European 'only to discover it was Made in China-very disappointing and so dishonest -also you claim to
be reducing your carbon footprint!!!

September 27, 2025
Unprompted review
The Somerset Toiletry Company logo

Reply from The Somerset Toiletry Company

Thank you for getting in touch and sharing your concerns. We’re sorry to hear you were disappointed with your gift set.

We understand how important transparency and sustainability are, and we’d like to assure you that we’re committed to both. While some of our products are made outside the UK, this allows us to offer a range of price points while maintaining the high quality our customers expect. All of our manufacturing partners, including those based overseas, are carefully selected and must meet our strict ethical and environmental standards.

We are continuously reviewing our supply chain and sustainability practices to reduce our carbon footprint wherever possible.

Rated 1 out of 5 stars

Purchased some white sage and pumpkin…

Purchased some white sage and pumpkin soaps only to find that they had made in china on the box. So much for being made in the uk never mind Somerset. Would not have bought them if I had known.

September 3, 2025
Unprompted review
The Somerset Toiletry Company logo

Reply from The Somerset Toiletry Company

Hi Cath, Sorry you were disappointed with your purchase. We manufacture products with trusted partners all over the world to create items for every budget. We clearly state where our products are made on our website. Please return your items if you are not happy with them and we will issue you a fell refund.

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Rated 1 out of 5 stars

Very disappointed I ordered 2 bottles…

Very disappointed I ordered 2 bottles of handwash in very pretty bottles but when they arrived both dispenser tops had been snapped off
They were broken off so carnt be used
How did this happen. Why was I sent 2 bottles with broken snapped off dispensers
Therefore they carnt be used . So a waste of money and they wernt cheap either
Very upset

July 7, 2025
Unprompted review
The Somerset Toiletry Company logo

Reply from The Somerset Toiletry Company

Hi Maxine, Very sorry your items were damaged in transit. Unfortunately, this happens occasionally. Please can you email us directly (uk@tstcglobal.com) with a photo of your damaged items so we can send a replacement or give you a full refund.

Rated 3 out of 5 stars

I had ordered the pumpkins glass soap…

I had ordered the pumpkins glass soap dispensers and they have been fab and what a lovely item. I decided to order again but the glass Christmas tree soaps. I’m unsure about the white one as I have it away as a gift but kept the green tree for myself and am a bit disappointed . The soap composition is not great and seems to have split . I have to shake it it to bind together again and the dispensing is terrible it comes out very thick and not great. Otherwise a lovely item and great idea

November 30, 2024
Unprompted review
The Somerset Toiletry Company logo

Reply from The Somerset Toiletry Company

Hi Jane, We are very sorry you're unhappy with your recent purchase. Please contact us directly with your order details so we can resolve this.

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