We have done lots of research around the costs and benefits of various GI options and found Source to offer one of the most competitive options. Sharon has spent time with me to show me the system, w... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
My previous insurer had withdrawn their product but the team at Source were brilliant and soon found another company with a better deal than before. James was wonderful, taking time to patiently tal... See more
Company replied
Helen was lovely on the phone she couldn't find the information I was requesting to begin with and sent a message to another department. She came back saying that the details I was requesting wasn't... See more
Company replied
Very efficiently sorted out my new insurance Answered all my questions -was very patient Lovely telephone manner Thank you Tom you got me insurance that is half the price of the one I’m paying n... See more
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Company details
- Insurance Broker
- Home Insurance Agency
- Insurance Agency
- Insurance Company
- Landlord Insurance Company
- Price Comparison Site
About Source Insurance
Written by the company
Welcome to Source Insurance.
The home of hassle-free insurance at fair and square prices.
We have been helping mortgage brokers find their customers an insurance policy to suit their needs since 1993. We operate a multi-product panel of insurers selected for quality, so you can be sure you are receiving a quality product for the best value for money.We offer both home insurance and landlord insurance and work closely with our insurers to maintain a wide selection of risk coverage.
We strive to continuously support our customers in managing their insurance by providing top quality service and expert help. So you can expect quality products, value for money, hassle-free interactions and superb after-care.
Customer Experience at Source Insurance
We’re close to celebrating our 30th birthday and wisdom always comes with age. We’ve grown up in the insurance industry, giving you the comfort that our expertise can be counted on. Over the years we have established smart, fast and friendly ways to help out customers like you.
Our Customer Promises
Written by the company
- Fair and Square Pricing
- Build the cover you need from big-name partners.
- Experts You Can Trust
- No tricks, no jargon, no mystery!
- It’s All Hassle-Free
- Quick to quote, easy to understand.
- Customer Service That Cares
- Real people, not just robots.
Life Changes. Choose Home Insurance That Can Keep Up
Make Unlimited Changes and Cancel Anytime
- Make unlimited changes with no admin fee
- Cancel anytime with no cancellation fee
- Hassle-free Insurance
- Fair and Square Prices
- Cancel anytime with no cancellation fee
- Hassle-free Insurance
- Fair and Square Prices
Contact info
Global Reach, CF11 0SN, Cardiff, United Kingdom
- 02920 265 265
- help@sourceinsurance.co.uk
- thesource.co.uk
Excellent customer service…
Excellent customer service representative. Extremely pleasant, very helpful and knowledgeable
January 20, 2026
Unprompted review
Reply from Source Insurance
Good afternoon, Helen,
Thanks for taking the time to leave this brilliant review.
I am so pleased that your received such great service from our agent. I will be sure to pass your great feedback on to the team.
Thanks again, and I hope you have a great day.
Kind regards,
Mark Phillips
Head of Customer Experience
Professional and efficient
Appreciated the estimated wait time at the start. Live chat was professional and efficient.
January 19, 2026
Unprompted review
Reply from Source Insurance
Good morning, Mrs F.
Thank you for taking the time to leave us a brilliant review. We're pleased to hear your experience with our LiveChat feature was positive and professional.
Kindest regards,
Owen, Marketing Executive.
Very helpful and good advice given…
Very helpful and good advice given polite and pleasant communication
January 19, 2026
Unprompted review
Reply from Source Insurance
Good morning, Michael,
Thank you for taking the time to leave us this brilliant review. I’m so pleased that Julia was able to help you so efficiently on your call this morning. I will be sure to pass your lovely feedback on to her.
Thanks again, and I hope you have a great week!
Kind regards,
Mark Phillips
Head of Customer Experience
Quick, straightforward and helpful
Quick, straightforward and helpful online chat
January 19, 2026
Unprompted review
Reply from Source Insurance
Good morning, Pauline,
Thank you so much for taking the time to leave such a great review following your online chat with Tom earlier. I’m really pleased to hear that Tom was helpful and efficient. I will be sure to pass your feedback on to him directly.
Thanks again and I hope you have a great day.
Kind regards,
Mark Phillips
Head of Customer Experience
Hannah via live chat
Hannah via live chat. Excellent call handler sorted my issue re policy documents straight away. Thank you
January 16, 2026
Unprompted review
Reply from Source Insurance
Good morning, Lynne,
Thank you for taking the time to leave us this brilliant review. I’m so pleased that Hannah was able to help you so efficiently. I will be sure to pass your feedback on to her.
Thanks again, and I hope you have a great week!
Kind regards,
Mark Phillips
Head of Customer Experience
Reply from Source Insurance
Hi Ross,
Thanks for taking the time to leave this brilliant review.
I am so pleased that Andy was able to help you with your renewal. I will be sure to pass your great feedback on to him.
Thanks again, and I hope you have a great day.
Kind regards,
Mark Phillips
Head of Customer Experience
Brilliant company to deal with
Brilliant company to deal with, online chat super helpful. Nice to actually be able to talk to someone and get it sorted ASAP. Would definitely recommend cover with these guys.
January 13, 2026
Unprompted review
Reply from Source Insurance
Good afternoon, James,
Thank you for taking the time to leave us this brilliant review. I’m so pleased that Hannah was able to help you so efficiently, and thank you very much for the recommendation. I will be sure to pass your feedback on to her.
Thanks again, and I hope you have a great day.
Kind regards,
Mark Phillips
Head of Customer Experience
A great personable service.
My previous insurer had withdrawn their product but the team at Source were brilliant and soon found another company with a better deal than before.
James was wonderful, taking time to patiently talk me through all the optional cover items that I had missed in the past.
A flawless service, I shall thoroughly recommend the Source should I be asked. Thank you!
January 12, 2026
Unprompted review
Reply from Source Insurance
Good afternoon, Jill,
Thank you for taking the time to leave us this brilliant review. I am so pleased that James was able to support you through the renewal of your policy. It's such lovely feedback and I will be sure to pass it on to him.
Thanks again and I hope you have a great day.
Kind regards,
Mark Phillips
Head of Customer Experience
Roy at the Source has once again been…
Roy at the Source has once again been fantastic, informative and went through the whole policy from start to finish, great work Roy and thank you
January 12, 2026
Unprompted review
Reply from Source Insurance
Good morning, Krishna.
Thank you for taking the time to leave us a fantastic review. We're glad Roy was able to explain the policy completely, ensuring there was full understanding of the level of cover.
Kindest regards,
Owen, Marketing Executive.
Reply from Source Insurance
Good morning.
Thank you for leaving us a brilliant review about your simple policy cancellation experience.
Kindest regards,
Owen, Marketing Executive.
Really efficient answered and helped me…
Really efficient answered and helped me with the queries I had making it stress free for myself!
January 12, 2026
Unprompted review
Reply from Source Insurance
Good afternoon, Bryden,
Thank you for taking the time to leave us this brilliant review. We're pleased to hear that Ryan was able to help you and ensure the experience was stress free. I will be sure to pass this feedback on to him directly.
Thanks again and I hope you have a great day.
Kind regards,
Mark Phillips
Head of Customer Experience
Ryan was very professional and help me…
Ryan was very professional and help me with my issue promptly.
January 12, 2026
Unprompted review
Reply from Source Insurance
Good morning, Beata,
Thank you for taking the time to leave us this brilliant review. We're pleased to hear that Ryan was able to help you with speed and professionalism. I will be sure to pass this feedback on to him directly.
Thanks again and I hope you have a great day.
Kind regards,
Mark Phillips
Head of Customer Experience
Tom was polite and courteous.
Tom was polite and courteous and answered all queries in a timely manner. He was very helpful which resulted in our accepting the quote.
January 8, 2026
Unprompted review
Reply from Source Insurance
Good afternoon!
Thank you so much for taking the time to leave such a lovely review following your call with Tom. I’m really pleased to hear that he was able to help you with your quote. I will be sure to pass your kind feedback on to him directly.
Thanks again and I hope you have a great weekend.
Kind regards,
Mark Phillips
Head of Customer Experience
Great support from web chat agents (who…
Great support from web chat agents (who are real people!)
January 7, 2026
Unprompted review
Reply from Source Insurance
Good afternoon, Jay,
Thank you for taking the time to leave such a great review.
We’re really pleased to hear that you found our Customer Experience agents helpful. I’ll be sure to pass your feedback on to the team, as it’s always appreciated.
Thanks again, and I hope you have a great weekend.
Kind regards,
Mark Phillips
Head of Customer Experience
Great service
Great service
Tom made sure all my queries were dealt with, along with confirming any outstanding issues.
having used source insurance for a number of years, i will certainly be back.
January 7, 2026
Unprompted review
Reply from Source Insurance
Good afternoon, Jason,
Thank you for taking the time to leave us such a brilliant review.
We’re delighted to hear that you found Tom from our Customer Experience team helpful and efficient when dealing with your query. I’ll be sure to pass your great feedback on to him.
Thanks again, and I hope you have a great weekend.
Kind regards,
Mark Phillips
Head of Customer Experience
Excellent customer service
Excellent customer service, helpful, professional. I would recommend Source to family and friends.
January 6, 2026
Unprompted review
Reply from Source Insurance
Good afternoon, Anne,
Thank you for taking the time to leave us a review. We're so pleased to hear that you found our CX team friendly and helpful. I will be sure to pass your lovely feedback on. Thanks again and have a great weekend.
Kind regards,
Mark Phillips
Head of Customer Experience
Great customer service
Great customer service. Helene was super helpful,
January 6, 2026
Unprompted review
Reply from Source Insurance
Good afternoon,
Thank you for your wonderful 5-star review. I’m glad Helene could help you and respond to your query quickly. I’ll make sure to share your feedback with her. Thanks again and have a great weekend.
Kind regards,
Mark Phillips
Head of Customer Experience
Reply from Source Insurance
Good afternoon, Yordan,
Thank you for taking the time to leave us this great 5-star review.
We’re really pleased to hear that you’re happy with the service we’ve provided. Your feedback is very much appreciated.
Thanks again, and I hope you have a great weekend.
Kind regards,
Mark Phillips
Head of Customer Experience
Good experience
Prompt response, really helpful with my problem and solving really well
January 2, 2026
Unprompted review
Reply from Source Insurance
Good Morning Ella,
Thank you for leaving us a review. We're glad we were able to resolve your issue!
Happy new year from the team at Source Insurance.
Thanks,
Emma
Marketing Manager
Quick replies helpful friendly
December 29, 2025
Unprompted review
Reply from Source Insurance
Good Morning Giru,
Thank you for taking the time to leave us a review. We're so pleased to hear that you found our CX team friendly and helpful.
Happy New Year from us at Source Insurance.
Thanks,
Emma
Marketing Manager
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